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Ernest Jones - CoventryAnmeldelser 

1
•
TrustScore 3 ud af 5

3,2

Smykkeforretning
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Lokation

Skift lokation

Ramp Development, Centre Precinct, CV1 1DE Coventry, Coventry, GB

•
02476230103

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Virksomhedsoplysninger

  1. Smykkeforretning
  2. Reparation af smykker
  3. Urreparation
  4. Urforretning

Om Ernest Jones - Coventry

Skrevet af virksomheden

Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.

Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,

Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.

The Watch Experts



As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.

We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.

At Your Service



We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.

Here For You From ‘I Do’



From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.

Kontaktoplysninger

  • Ramp Development, Centre Precinct, CV1 1DE, Coventry, Coventry, Storbritannien

  • 02476230103

3,2

Middel

TrustScore 3 ud af 5

1 anmeldelse

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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584 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Did not receive item or refund avoid at all costs

Did not receive item and still haven’t received refund, ordered 4th December was a gift for my husband for Christmas.
I rang Ernest jones 5 times and each time get a different story. They also provide limited tracking information, the courier they use is DX and are terrible. I have cameras luckily and On the day they said it was delivered a van comes half way up the street and drives off after not delivering anything. I phoned earnest jones they said it was delivered and asked what colour my door was (it’s black) they said it was delivered to a white door with the same number. They phoned through to DX and they advised it was delivered two streets away from me and they would go pick it up and deliver it. I also knocked on the door and they advised they hadn’t took in a parcel. Phoned Ernest back the next day they advised great news they spoke to DX and the watch wasn’t delivered and it’s at the depot at they will deliver it the same day. With still no watch the next day I call back and they call through to DX again. This time they denied saying it was at the depot and said it was delivered to the right address despite me being advised by Ernest it’s been delivered 2 streets away and the picture is of a different door. Ernest said they will issue a refund and investigate but told me they will not update me on the investigation as it’s internal. but still not recieved anything refund. Disgusting avoid at all cost

4. december 2025
Uopfordret anmeldelse
Ernest Jones - Coventry-logo

Besvarelse fra Ernest Jones - Coventry

Hi, We are very sorry to hear that you did not receive your order and have not received a refund. We understand your frustration with the multiple stories and the delivery issues. Thank you for your feedback. , If you would like to discuss the matter further please do call us on 08004581065 choose option 3 with your case number 2740363 and we can help further. Kind Regards Danielle

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