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Who is writing is a simple private user who renewed the annual service charge for hosting his web site to a reseller of enom.com. Unfortunately they took the money but the domain was not renewed. As a result it is now no longer available. I complained with both the reseller (Mister.net) and Enom.com. A case with both of them was opened and so far 7 emails (in the space of 10 days) have been sent from me to these "gentlemen".

Result: not even a blink. Not even a crap email apologizing or letting me know that somebody looked into this issue.

Stay away from both Mister.net and Enom.com: TOTALLY USELESS!

An unhappy customer from Ireland!

- Very bad invoice service on their website. So basically u will need to create invoices behalf of them to yourself. waste of time for bookkeeping. they give you excel files to download which does not include their company or invoice numbers, just dates of refill to account and fees. thats all.
- Fees are ridiculous for refills.
+ The rest works fine.

John Lee
You will have to submit an affidavit to verify that you are the owner of this Enom account in order to get this updated
You — what come on
how long will that take???
will that take ???

John Lee
You can also try and call in and see if a support agent may be able to process an urgent renewal for you

That call was 48 minutes of waiting on an international call, no answer, funny how billing answering instantly.

Avoid doing business with ENom the customer support is none existent, the attitude of most of the staff is one of " why are you contacting us.

AVOID LIKE EBOLA

Unchanged chat history:

(05:22:59 PM) John Lee: Ive been talking with the senior team and unfortunately, it does not seem like we are able to refund you the fee. They state that the fee was always in the reseller agreement but was not enforced until 2016. I apologize for the inconvenience
(05:25:42 PM) Christian: Huh? I do not know how things works in USA, but in Norway that's the same as stealing.
(05:27:38 PM) Christian: What's your claim on these money? I didn't buy a service/product.
(05:30:49 PM) John Lee: I am being told that in the reseller agreement that you accepted when you originally created this account, this reseller inactivity policy would have been listed there
(05:36:08 PM) Christian: Okay, if you say so. I gues Enom doesn't care much about their reputation. Believe I have used around $6-700 on Enom. And you're saying byebye to a young customer for $36? (long term loss..) With treating people like that, they will start talking s*hit about your firm... Way to do business..?
(05:42:04 PM) John Lee: Again, I apologize for the inconvenience, I have spoken to my senior team and they seem to be adamant on keeping to the current policy
(05:44:24 PM) Christian: Okay. Thanks for your help. You're working for a s*hit firm. 3-4 friends of mine use enom too, i'll make sure they get to know my experience with you and what kind of s*hit firm you are.
(05:45:35 PM) John Lee: Take care Christian, sorry for the inconvenience
(05:46:46 PM) *** John Lee left the chat ***

If you email a DMCA to enom, they will claim that they hold no responsibility and do not know who you should contact. They will suggest you use whois.

Unfortunately for them, enom aren't quite as clever as they wish they were, because they sent me fifteen emails, which featured their communications with the host they claim to not know and have no association with. Dodgy!

Be warned!

Utterly appalling /non-responsive support. I have had significant issues with their service for 3 months and for that period I have been completely unable to get any response from them despite raising support requests and sending numerous emails. Trying to reach them by phone hasn't been successful either - only managing to speak to an apologetic sales lady who was unable to get me an through to any support resources. I fear my 15 year relationship with this shambles of a company will be coming to an end.
If they don't want me as a customer I'd prefer them to tell me and let me make plans to move my business elsewhere. Instead however they glady invoice me for services, take the money and do not deliver the job they should be doing. I just can't go on like this any more.

After they provided a security certificate that did not work and said was refundable, they did not refund it.

It's hardly surprising from a Tucows company, but Enom are very poor at what they do. I have given this a 2* only because they are not actually (that) "rude" or "unreasonable", they just aren't very good.

It is very easy to give Enom money, but it is very difficult to get proper help when there is an issue - even when the issue is entirely at their end and not your fault in the slightest.

To get a response from support, you have to call and stay on hold for anywhere between 19 minutes (my lowest) and an hour before you can speak to someone, who will no doubt put you on hold for at least another 10 minutes while they look into the issue. If you don't call and wait though, you simply won't get a response.

Tickets that you raise over the phone, via email, or via their hilariously-named "Support Center" will not actually appear in the support center, so good luck keeping track of the status.

They also take a 5% cut of every deposit you make into your funds, even if you use PayPal to top up your account (which only charges Enom a 3.4% service charge - not that they should actually pass that service charge on to you anyway).

If you are choosing a new registrar, don't go with Enom.

If you are with them, consider moving away.

If you really like being treated like you do not matter while you simultaneously fund someone's business, they are definitely the company for you.

I wish I could give them -5. I've had a reseller account with enom for almost 12 years and in the past year their support is non-existent. They keep changing their support desk software and they don't reply to tickets for weeks. You try the phone and you wait for 1 hour listening to music. I can't rely on a provider like this and I'm going to move away as soon as I can - it's a big pain, but I have no choice. Stay away!

AWFUL!!! I wish zero stars was an option. My reseller allowed my domain to expire. Enom will only allow me to take over management of MY domain if I pay them $250 for a long term commitment.

If anything goes wrong you can count on bad service and extortion policies as your only recourse. DO NOT DO BUSINESS WITH THESE PEOPLE!

Easy registration. But no support at all, nobody answers.

I have been with enom for years, they used to be fairly quick with their customer support, even if not the most competent. But since last year the support has gone down hill and is consistently abysmal.
It takes them weeks or even months to reply to all tickets, no matter how urgent your issue is. If you are having any issue which is stopping you renewing your domain for example and it expires soon, then you are literally screwed, as it will likely expire before they respond and fix the problem.

Getting through on the phone seems to be a mission as well, waiting for 45 minutes seems to be normal.

I have several hundred domains and I am seriously considering moving to a different registrar now.

This is my story. I apparently ordered this domain from enom.com a while ago unintentionally. Anyways that is my mistake, but I have never used the(my) domain. Enom think that is okay.

I just want to clarify, I can't remember why I ordered my domain.

The point is that a month ago I received an email saying that google automatically have debited my account for the google adwords program. Again, I have never used the domain. But why dont I quit it then?

Because it is impossible. I don't know how I should be able to quit the program. I have talked with some customer support, but she doesn't helped me solving my question.

Now they get my money and have got it for two years, without the domain have ever been used. I have never logged in either, at least not for the last two years.

If I were able to logjn a month ago with my login id, I would surely have quitted the program before I got debitted again as told to their customer support. I most say, it is unacceptable and very complex to quit the program and find a person(robot), who can help me with my problems with their service.