Delivered a few days past the 5-7 day estimated delivery date, courier left it on the doorstep (an hour or so after the delivery window) and item was damaged -- per their refund terms, you're meant... Se mere
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Se, hvad kunderne siger
We ordered the blinds on the 11th August and received an email response stating that the order had been placed in their workshop schedule. They were to be hand-crafted and cut / assembled to the... Se mere
From ordering communication appropriate and accurate and delivery was as expected. We ordered three blinds for our window and whilst we had an issue with one of the blinds as soon as this was querie... Se mere
A good quality blind, well made from good materials. Blacks out light very well, although there is inevitably a slight leakage of light around the edges. Installation was very straightforward - just... Se mere
Virksomhedsoplysninger
Om English Blinds
Skrevet af virksomheden
English Blinds The Made to Measure Blind Company. Since 1988.
Read thousands more reviews of English Blinds at EKomi, The Feedback Company.
Kontaktoplysninger
1 Thornhill Road, B91 2HB, Solihull, Storbritannien
- 0121 439 6770
- info@englishblinds.co.uk
- www.englishblinds.co.uk
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 5 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Damaged blinds replaced promptly
Chose from three samples which were sent out quickly.I received my made to measure blinds without noticing it was damaged as the packaging was not so badly broken.l sent proof pictures and a video to English blinds.l also made calls.l was reassured l will be sent a replacement which l received in some days.lt did take more than a week but think its fair considering it has to be made again.l love them and the top quality is as expected.Last delivery communication was not as the first but overall pleased.Will recommend,thank you.
After ordering quite a few blinds for…
After ordering quite a few blinds for my customers always been happy with quality delivery time & fit
However on this occasion blind has far too many herringbone tapes which are thin quality my customer was replacing feels she’s living in a prison looks bad from inside & out I agree with her
The original blind not made by yourselves had 5 x tapes & worked perfectly well
I manufacture some quite heavy Roman blinds with padded blackout lining of similar size & no way need 8 cords
Dissatisfied as this is costing my business to keep my customer happy
Won’t be ordering again as again
Great Qualty & Service
Great quality blind that was delivered when expected. Updated at each step of the process, brilliant!!
Excellent service from English blinds
Excellent service from English blinds. The blinds fit well and were easy to put up (by my husband). The quality of them is excellent.
Abysmal customer service
The blind quality is poor. I ordered two of the same size and one came slightly bigger and didn't fit the recess. The pull cords don't work either. I emailed on 10th May asking for helping with them and got no response. I submitted a form for a refund and did finally get a response in June but no actual solution and no response after responding to Gemma asking for help with th cords.
I do not recommend this company and will be submitting a change back with my bank for faulty products.
Do not buy from here, if you have any issues you will be left with no help from them at all.
I had a very disappointing experience…
I had a very disappointing experience with customer service. I tried calling for assistance, but before I could even finish my sentence, the representative told me he didn’t understand and asked me to send an email instead. He then abruptly ended the call.
I called back hoping to explain more clearly, but the same person raised his voice at me and repeated that I should write an email because he couldn’t understand what I was saying. He didn’t give me a proper chance to speak or explain my issue, which made me feel very uncomfortable and upset.
Good customer service should involve patience and basic respect, and unfortunately, this was not my experience.
Great Blinds
I needed very long but narrow Venetian blinds. Extremely impressed with the ease of ordering, the price and the quality.
I needed the blinds quickly and contacted customer service several times as I was concerned delivery would not be in time to complete the project. They replied very quickly each time and they were delivered within the time frame. Big thanks to the team at English Blinds! I will definitely be recommending using your products again. Antonia
Strata Tower London
Good service.. worth the wait
Longer wait than expected for my blind to arrive but I was very pleased with it. Well made and fitted perfectly. Thank you
Blind is good - delivery times not as good
Blind is good, as expected. Production and delivery did take a while. The order was a standard roller blind, have used other companies who are a lot quicker to despatch.
Blind seems good
Blind seems good as expected BUT manufacture and Delivery was longer than expected
Good service would have been 5 stars…
Good service would have been 5 stars but delivery longer than expected
I love my blinds
I love my blinds, although there was a slight delay in making them, it was worth the wait.
Great choice of blinds available
Great choice of blinds available. Im delighted with the quality of my recently received roller blind.
Excellent service
Excellent service. Made to measure blind that was very competitively priced.
I ordered the faux wood blinds
I ordered the faux wood blinds, really good quality, one of the the few available blind businesses that make blinds larger than 2000mm which is a massive plus.
I have another order to place when ready, installation is very easy, and although I've only installed one due to needing to replace some windows, nothing is damaged so far and delivery was 5 business days for me.
Would highly recommend
I ordered the blind that did not…
I ordered the blind that did not require any drilling and found that that it did not fit tightly. My measurements were correct and the actual blind fitted but the tension of the 'spring' system was insufficient. No instructions for fitting were included. Luckily my husband is diy savvy and he was able to fill the space so that the blind fitted perfectly. It is now all fine.
Fabulous faux wooden blinds
Fabulous faux wooden blinds. I have purchased them 3 times from this company and never been disappointed once.
English blinds
Nice quality blinds great customer service quick delivery and a fair price would recommend
Excellent fit with straightforward…
Excellent fit with straightforward guided measuring. Easy to install. Thankyou
Poor quality blind and chain too short.
Purchased a bathroom blind over 6 weeks ago.
Firstly, the chain was too short and the blind could only be lowered half way. Contacted customer care who advised that they would send a replacement chain and that I should just unclip the safety catch and replace the chain myself. I checked this over and the catch does not unclip without snapping it, also the chain never arrived!
Contacted customer care to follow up on the replacement chain, was told numerous times it had been posted, yet it still hasn't arrived.
Tried to temporarily use it as a half blind to find that it doesn't roll up evenly and one side needs pulling tight each time, otherwise the blind sits wonky when raised.
Informed customer care who advised that I unravel the blind and put some masking tape on the bar at one side.
Also, the waterproof material is peeling away around the stitching on the lower part of the blind.
As I was fed up waiting for a chain and not happy with the quality of the blind, I requested a return for a full refund.
This was reluctantly accepted, however, I was told that as it is a gesture of good will, I would have to pay for the return postage!
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