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Energie Fitness - Thornton Heath Anmeldelser 212

TrustScore 3.5 ud af 5

3,4

Ambassador House, 1 Brigstock Road, CR7 7JG London, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Energie fitness Thornton Heath is a an excellent gym, with supportive staff and friendly members. As an older member and no longer lift to much heavy weights. The gym and it’s equipment is adequate fo... Se mere

Bedømt til 5 ud af 5 stjerner

Jedna z najlepszych silowni personel pierwsza klasa przyjazny i zawsze chętny do pomocy itp przystępna cena oraz wszystkie potrezebne sprzęty do ćwiczeń oraz osobne pomieszczenie do boksowania naprawd... Se mere

Bedømt til 1 ud af 5 stjerner

My experience with Énergie Fitness Thornton Heath has been extremely concerning and frustrating. I initially signed up through their website for what was advertised as a free trial. Short... Se mere

Bedømt til 5 ud af 5 stjerner

Three weeks ago I started exercising with Glen as my Personal trainer. He is professional yet patient and understanding. His encouragement has given me a confidence that I can loose weight and get fi... Se mere


Virksomhedsoplysninger

  1. Fitness- og ernæringstjeneste
  2. Fitnesscenter
  3. Fitnessundervisning
  4. Motionscenter
  5. Personlig træner

Skrevet af virksomheden

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Skrevet af virksomheden

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Kontaktoplysninger

  • Ambassador House, 1 Brigstock Road, CR7 7JG, London, Storbritannien

3,4

Middel

TrustScore 3.5 ud af 5

212 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 1 ud af 5 stjerner

Misleading Sign Up Process

My experience with Énergie Fitness Thornton Heath has been extremely concerning and frustrating.

I initially signed up through their website for what was advertised as a free trial. Shortly after registering, I received an email stating that I had been placed on a £25 monthly membership. This was already confusing because this membership option does not appear anywhere on their website.

I attended the gym once but later decided it was not suitable for me. When I cancelled the direct debit, I was suddenly told that I was apparently locked into a 12-month contract and owed arrears. This was the first time I had ever been informed that a 12-month commitment even existed.

They later sent a supposed “contract” that I had never seen before, claiming it was agreed to during sign-up. At no stage during the registration process was it made clear that I was entering into a long-term contract.

Now they are threatening to send the matter to debt collectors over these alleged arrears.

Important contractual terms such as a 12-month commitment should be clearly explained before someone signs up. In this case the process felt extremely unclear and misleading.

I hope the gym improves transparency in its sign-up process so that other people do not find themselves in the same situation.

1. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Energie fitness Thornton Heath is a an…

Energie fitness Thornton Heath is a an excellent gym, with supportive staff and friendly members. As an older member and no longer lift to much heavy weights. The gym and it’s equipment is adequate for how I now train and take care of my body.

3. marts 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Incorrect Charge

I requested the cancellation of my subscription via email, and yet I was still charged. This is terrible! No commitment to the customer. Signing up is easy, but leaving? Apparently, they don’t care; they just keep charging.

I contacted them requesting a refund, and so far, no response. The worst!

1. juni 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Chris the cleaner at Energie Fitness is…

Chris the cleaner at Energie Fitness is awesome!

16. maj 2025
Uopfordret anmeldelse
Energie Fitness - Thornton Heath-logo

Besvarelse fra Energie Fitness - Thornton Heath

Hi Michael,​​

Thanks for leaving a great review for Chris. You’re absolutely right, he is awesome - we'll be sure to let him know that he's appreciated.

The énergie Fitness Team

Bedømt til 1 ud af 5 stjerner

DODGY

Despite never missing a single payment once, somehow my details got passed to an aggressive debt collection agency. I have now cancelled my membership because of this and deleted the direct debit as it's clear from other reviews that they ignore emails when you want to cancel.

31. marts 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

The Best with amazing people there

The people there are very welcoming and more than always happy and ready to take you through the use of the equipment. There are very friendly and cared for everyone. Is the best for me for 4 years i was with them.

17. februar 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Trainer absent from class.. several times

It happened several times already, I booked a class though energie app and trainer didn't come. We didn't receive any notification that the class is canceled. That's very annoying and disrespectful...

23. maj 2024
Uopfordret anmeldelse
Energie Fitness - Thornton Heath-logo

Besvarelse fra Energie Fitness - Thornton Heath

Hi Anna,

I hope you're well.

We are very sorry to hear about this and we completely understand your frustration. The lack of communication on our end is clearly unacceptable as we strive to deliver the best possible service. We will certainly do our best to ensure this does not happen again.

Thanks for taking the time to leave a review, we really appreciate it!

Have a great day,
énergie Fitness Central Team

Bedømt til 1 ud af 5 stjerner

No induction new members

No induction new members, deducting unnecessary charges from account

17. maj 2024
Energie Fitness - Thornton Heath-logo

Besvarelse fra Energie Fitness - Thornton Heath

Hi Collins,

I hope you're having a great day!

We're very sorry to hear you didn't receive an induction, please speak to a member of staff and they would be more than happy to help you out. With regard to your query on payments, we assure you that all payments fall under your membership T&Cs. For further clarity please contact the team at your gym.

Best wishes,
énergie Fitness Central Team

Bedømt til 2 ud af 5 stjerner

Extra fees

The water fountain is been broken for a long time and you cannot refill your water bottle in there, you can only drink directly with your mouth, which is far from hygienic.
Only AFTER you sign up, they tell you that you have to pay extra 10£/ month if you want to use the locker. 15 years of using gyms in London, this is the first time i have to pay for the locker. This is the Ryan air of the gyms.

5. april 2024
Energie Fitness - Thornton Heath-logo

Besvarelse fra Energie Fitness - Thornton Heath

Hey Costin,

I hope you're well.

We completely understand your frustration with regards to the water fountain in your gym, please speak to a member of staff and they will be more than happy to provide an update. We want to deliver a gym that you are comfortable and motivated to attend so we will certainly strive to improve in the near future.

Thank you for taking the time to leave a review, we really appreciate it!

Have a great day,
énergie Fitness Central Team

Bedømt til 3 ud af 5 stjerner

They getting admission charges but also…

They getting admission charges but also this good gym

15. marts 2024
Energie Fitness - Thornton Heath-logo

Besvarelse fra Energie Fitness - Thornton Heath

Hey Selvamani,

I hope you're having a good day!

We really appreciate your kind words about our gym, we're always striving to deliver the best fitness experience! We're sorry to hear you were unhappy with the joining fee charges and we understand your frustration however, this is a very common practice when joining a new gym.

Once again we appreciate your feedback, we're always trying to improve and your review is very helpful.

Best wishes,
énergie Fitness Central Team

Bedømt til 2 ud af 5 stjerner

Not the best start

I moved gyms as the timetable of classes was more appealing, however on a few occasions already I have turned up and no-one has been there to run the class. Poor management.

After message saying it wo t happen again. It has happened again.

26. januar 2024
Energie Fitness - Thornton Heath-logo

Besvarelse fra Energie Fitness - Thornton Heath

Hey Tania,

I hope you're well.

We apologise for any confusion regarding our class timetables and understand your frustration. Clear communication is crucial, and it appears we fell short in this instance. Rest assured, we're committed to improving and ensuring this doesn't happen again.

Thank you for sharing your feedback; it helps us improve the service we offer.

Best wishes,
énergie Fitness Central Team

Bedømt til 5 ud af 5 stjerner

Jedna z najlepszych silowni personel…

Jedna z najlepszych silowni personel pierwsza klasa przyjazny i zawsze chętny do pomocy itp przystępna cena oraz wszystkie potrezebne sprzęty do ćwiczeń oraz osobne pomieszczenie do boksowania naprawdę polecam każdemu zaawansowanemu jak i dla początkujących chcących coś zmienić i zyskać trochę zdrowszej sylwetki można tu skorzystać z trenera personalnego który pokaże co i jak więc tylko przyjść i cieszyć się z ćwiczeń pozdrawiam wszytkich

18. januar 2024
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

I like the opening hours

I like the opening hours
I like it’s closer to my house
But the gym is small and space wise is really tight.

I have to workout early mornings just to avoid waiting in machines.
Other than that the staff are friendly and it’s alright

22. december 2023
Energie Fitness - Thornton Heath-logo

Besvarelse fra Energie Fitness - Thornton Heath

Hey Mohammed,

I hope you're well.

We appreciate that there are certain aspects of our gym that could be improved and your feedback will certainly help us to deliver the perfect fitness experience. We also appreciate the kind words you have left and will continue to deliver on those fronts.

Thanks again for taking the time to leave a review, it really helps us.

Have a great day,
énergie Fitness Central Team

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