endeavourautomotive.co.uk Anmeldelser 

I had a terrible experience with Volvo Cars West London. In August 2024 I decided to buy a Volvo, I drove into VCWL to choose my car. Simply none was capable of providing with minimum attention to select my car. After 20 minute waiting for a sales person I just decided to walk away and shop online. My experience buying the car online was great. Website and service very clear. By November I got a notice from Volvo informing that my car was in London and VCWL would get in contact to manage the handover: my nightmare begins. After trying to communicate with VCWL for several weeks with no response for my phone calls I simply decided to give up communicating and wait for the new year. Back in January, after of days of attempts to communicate over the phone, one very nice lady provided with some attention to me and kept informing me over a couple of weeks, giving the adequate respect a customer deserves. Finally we defined a date to pick my new car up. On the delivery date, VCWL kept me waiting on the reception for one hour, before showing up to inform that they lost the key of my car. Moments later they came back to inform that they found the car, but they should first clean the car before handing over. During my time waiting for the car I testimony a desperate lady (customer) walk in complaining about little attention to her malfunctioning new car. I was telegraphing myself tomorrow. Finally during the review I realized that the car that I both named mild electric, had nothing of electric, not even a plug in. That part was my mistake, but the name of the car containing electric, is not helpful. After all I just decide not to buy the car and walked away to buy a car with another brand and dealer. Clearly Volvo has issues with this dealer.

Booked my car in for a brake recall. They cancelled the appointment stating they needed a specialised tool which was on back order. I checked with the Volvo Customer Care Line and had it confirmed in writing there is no specialised tool. I tried ringing and even went into the dealership and the service manager refused to speak to me. A week later I got a text saying I had a service appointment - I hadn't booked one since I am now going elsewhere. I called and cancelled. They rang me an hour later saying they needed to cancel my appointment because they don't have the required specialised tool!

Just awful awful service. They actually lie. They don't return calls. In the past I have also had the same story about missing parts for recalls which I stupidly believed. They also once lost a my wheel nut and said it wasn't there and made me buy a new one. In retrospect I am embarrassed to say I stayed with them for as long as I did.

incorrectly charged me service charge, and did not make the refund in 4 months. Avoid this

We have had an issue with the car while it was under warranty. They have used delayed tactics which meant to keep our car for weeks adding to months, without doing anything to it. Until the warranty expired. Now the position is that the car is not under warranty anymore. Needless to mention the stress and effect on work and family life. I have been in touch with the CEO but nothing has changed. Delay, deny, defend.

Having read the negative reviews for this dealership, I sadly have to agree with many of the reviewers. They have an amazing showroom, unfortunately the service and customer care does not match up to the beautiful Scandinavian decor. They tend to over-promise and under deliver.
On a service visit a few months ago my car was damaged on site, the dealership promised to take care of me and provide a quote and carry out the repair. The incident occurred on the 23rd October 2024, never received any further response from the dealer. They do this sort of thing because they can get away with ignoring customers and in turn debasing the Volvo brand. Saying this Volvo products are now missing the mark on quality and reliability which is resulting in cars living at dealerships and Volvo themselves not taking ownership of faults with their vehicles. Unfortunately, this is not unique to Volvo, Porsche and Big Money Waste (BMW) are also guilty of this in my personal experience having owned models from each of these manufacturers.

It is IMPOSSIBLE to get through to anyone at this place. I had my car booked in for a service today between 1030-1230 and was told I would get a call specifying 'the exact time' to bring the car in. By 0830 this morning I hadn't received any details so I called the Bookings line where an automated system puts you on indefinite hold due to the 'high call volume'. I asked for a callback service, been waiting 3 hours, still nothing. I have also emailed the bookings team 5 times since 830am this morning. No reply. Now given up. Shocking customer service, have wasted an entire morning trying to get through.

Don't bother using this place. They seem to have a monopoly on a few places in London Volvo dealership. Very unprofessional, never back to you on any matter promptly. And when you're quoted for works, they come up with astronomical prices that you wonder whether you will end up better buying a whole brand new car. Awful service. Avoid at all costs.

I had a very disappointing experience with Volvo Cars West London (Endeavour Automotive). I reserved a Volvo XC40 through their listing on Auto Trader, the Endeavour Automotive website, and the Volvo Selekt platform. The car was advertised at a specific price and milage that was reasonable, which I paid a £99 reservation fee to secure. This reservation was accepted, and I confirmed the details in multiple calls with the sales representative, before booking and visiting for a test drive.

During the visit, I spent nearly two hours reviewing the car, and the sales rep reaffirmed the agreed price and even praised the car's low mileage, repeating how it as an excellent deal for me. However, after sitting down to conclude the deal , I committed to proceed with the purchase, I was shocked to be told by both the Sales Manager and General Manager at the branch that the price had increased by £3,000. This felt manipulative and dishonest. They wasted my time, misled me, and increased the price after I committed to buying. It’s a bait-and-switch tactic raises serious ethical concerns about how this dealership operates.

DON'T USE THIS GARAGE. This is the most appalling business I have ever had the misfortune of using. Our car was recovered under the Volvo Assist warranty to Volvo West London. The garage kept the car for six weeks without informing us when it would be repaired. We phoned the garage approximately 24 times leaving messages that were not replied to. In week 5 we received an email from the Service Advisor Mohammed Rafee Miah to inform us that they would contact us to let us know the situation. They never did. At the end of week 6 we decided to go to the garage in person and demand our car back from reception. We waited over an hour for the car to be retrieved from an off site yard. We arranged for the car to be transported to another (non Volvo garage), it was repaired within 48 hours. I requested to speak to Jeremy Hutton Head of Business over the 6-week period but he declined to speak to me or return my call. On two occasions he hung up after the call was transferred by reception. The reception were also very frosty when we arrived. The only member of staff that had an ounce of client care was the trainee who retrieved our car from the off-site yard and actually communicated that it would be another 3-4 weeks before the car could be looked at.

Hand your car in for a service and you have no idea when you will get it back. You can’t contact anyone to find out as they DO NOT answer the phone and don’t bother leaving a voicemail as it won’t be returned.
Also , bought my car there and it was the most messed up purchase I have ever had. Sadly if you have a Volvo in West London there is no where else to go.

Worst service...
I came 3 times to gather information about my car repair but each time they told me they will take care of it but nothing happens and then they don't answer to any email or phone call. They don't care about my situation, 4 months without a car after a vehicle theft, no one is taking any ownership. You should run away from them

I have had my regularly car serviced by Endeavour since taking ownership about 6 years ago. Since the closure of the Hendon/North London site, I chose to use Swiss Cottage centre for my recent service, which is close to where I live.

I took the car in on Tuesday for its scheduled service and advised that there were multiple warning lights, including the engine fault light and the tortoise / reduced performance light, with the car not driving properly. I also noted on the check in details that I wanted the windscreen wipers replaced.

On collecting the car at the end of the day I was told that the faults were caused by an oil issue and it had been resolved. But, within about 2 minutes of driving my car away, the warning lights came back on. (I also noticed that the wipers had not been replaced).

I immediately called back and told them this had happened and dropped my car back in for another diagnosis/inspection. I collected it about an hour later and was told that the system had been reset and the warning light wasn’t showing anymore. But also that if it did come back on then it may be an indication of an air leak but that the Swiss Cottage site didn’t have the equipment to test this and so would need to be looked at by another centre. And lo and behold, within 10 minutes of driving away, the warning lights came back on. (yet again the wipers were not replaced despite mentioning again this morning).

It’s clear to me that the Swiss Cottage centre is not well equipped enough to properly diagnose the issue with my car. And yet I have paid close to £400 to be told they basically don’t know what the problem is and don’t have the facilities to get to the bottom of it. I feel that the staff, while courteous and polite, have left me to deal with the problem on my own which I imagine is not the level of service you aim to deliver. But at no time have I been told that Swiss Cottage is essentially ill-equipped to diagnose or fix my car - if I had known that I would not have taken it there in the first place.

I have written twice and called 3 times to try and speak to someone about finding a resolution but have had radio silence, despite promises someone would contact me. Today the car feels like it’s going to break down (within a week of the service), so am going to get Volvo Assistance to try and repair it or take it away.

Volvo West London have had our XC90 T8 for FOUR MONTHS after it catastrophically failed on a motorway. The fault was well-known to Volvo and diagnosed quickly, our insurance is in place to pay, but Volvo will not do the work! We have had scant communication, no honest updates, been lied to, been hung-up on and have no idea when our car will be fixed. It is like they have taken our car hostage and act like we are the ones being difficult when we try to find out what is happening. Avoid, avoid, avoid. Both the brand and this branch. Expensive cars that in our experience our downright dangerous and come with zero customer service.

I had yesterday (2/12/24) the unpleasant experience of visiting this Hyundai dealership's Service Department to arrange for a repair to be carried out.

I have an i20 who's indicator strip on the passenger side wing mirror had stopped working and because of that it failed it's MOT.

Halfords who carried out the MOT said that they would try and fit one if I provided the part.

I attempted to purchase one from this dealership but they could not procure it in time to get it replaced before my Road Tax would cease because of the failed MOT. So I purchased one from another dealership, Brayley's in St Alban's.

Unfortunately Halfords didn't have the tool set to fit the part. So rather than going all the way back to St Albans I visited Endeavour, this Hyundai dealership and explained the situation and requested that they fit it.

I immediately got a mini lecture on using a third party for the MOT. Then I was told that they could not install non genuine parts. I explained that the part was genuine and the only reason I went to another dealership was because their Parts department couldn't arrange an overnight delivery.

Then another gentleman who was passing by said that they would not install any parts that were not supplied by them.

I wonder if Hyundai encourage such a policy.

I was then requested to wait until all other clients who had actually booked with them had been dealt with.

The mannerism and tone of voice were.... 'obnoxious' would not be too extreme a description.

I have now very easily booked my car for the installation with Brayley who were helpful and courteous.

So difficult in arranging a Test Drive with this business, Hyundai North London. My advice, use another dealership.

I bought my New Omoda 5 Noble at Endeavour Automotive in Watford.

The experience was the best in terms of customer experience.

The Car specialist named Olumide Fafowora extremely helpful. Olumide ensured I have full understanding of Omoda 5 Noble. He listened attentively and his advices were right on point which makes me believe he knows my needs and tailored my needs with what I required in a Car right from the beginning.

Olumide's patience and active listening led me to travel to Watford and I wasn't dissapointed about how the whole team welcomed me with warmth.

Prior to test drive, Olumide educated me about the internal features of Omoda 5 Noble which are techy. Every single aspect were explained step by step which made the sale of my new car so smooth.

Within 48hrs, my new car was ready. Amazingly, I requested delivery of my new car to my home which is more than 40miles away and my Car was delivered by the amazing team.

I would recommend everyone to visit Endeavour Watford before purchasing any vehicle. Olumide Fafowora and the team at Endeavour Watford were just too amazing and trasparent.

these people are beyond appalling. My car was taken there by Volvo assistance. 5 days later still no acknowledgement that car is with them or anything done to it - not even looked at and they wont even answer the phone- am going to drive 1 hour to get there and try and personally retrieve my car.

what ever you do don't let them have your car. You will loose it

We have been looking for a new/used car for the last year to repace our ageing Jeep renagade,
and after seeing an article " best used car" in the recent 'What car' magazine where they voted the Volvo Xc40 the best overall used car, i visited Endeavour Volvo north west London Centenial park Elstree.
After bieng directed to the used car section upstairs by the helpful lady's on reception i found exactly what i had been looking for,
And then met sales consultant
Mr Jamal Abdul Malik who made the whole process from viewing and test drive to buying the car easy and simple his whole approach being totally professional,
making our final choice from the options available defiantly the right one, like buying something from a known trusted freind !
also the the coffee in the reception is lovely ,couldn't recommend both them and the car highly enough.
5 stars.

I am extremely dissatisfied with the service I got from Volvo North West London dealership on 2 consecutive days.
We were badly surprised that salesperson was running back and forth to dealer's sales manager for directions what to do after every single question we delivered to him.
Also, salesperson tried to treat us bad way multiple times using annoying and primitive tricks such as regular assertively pointing out on the existence of another buyer who is already in the dealership and impatiently awaiting our decision.
The absence of the car service book and car log book on the car being sold together with the indication that they exist in electronic form is not an excuse.
After test drive the salesperson was told that we have to think to make a decision, then return back next day to finalize negotiations.
Salesperson continued to insist on that some person is awaiting of our decision but not in the dealership at that moment - he modified his game rules.
This car was under our reservation.
This bustle was really disappointing and oppressive.
Next day upon our arrival to the dealership the sale manager instead of to provide a good service and support to potential deal decided to deceive us with message delivered to us by his coworker that this car is already sold after our request to observe the car underneath, using the lift.
This Volvo dealership facility is equipped with car lifts.
We do understand that our position to have his used car checked up, observed, inspected and tested completely by buyer before a deal closing was not included in his scheme of sale.
We do understand that our position to have his used car checked up, observed, inspected and tested completely by buyer before a deal closing was not included in his scheme of sale.
Sales manager position contradicts to our understanding of sales process transparency and how respect to customers shall be delivered.
In addition the car we had intended to buy continues to be for sale.
Conclusion: be prepared to disgusting, tricky, unfair treatment, and unprofessionalism from the Volvo North West London staff and sale managers side if decided to deal with them.

Where to begin. I exchanged phone calls with the sales rep there (John) at Endeavour Hyundai. Nice and professional enough on the phone. He called me back and seemed to want the sale. More than some other call dealearships so that seemed good. He sent videos of the car as well.

We arranged for my wife and I to come see the car yesterday with the intention and hopes to drive it home.
They even offered to refund our train tickets. Another good sign.

When we got there, we asked to take it for a test-drive. He seemed surprised we would want to and the car wasn't ready but buried behind other cars. I kept him abreast a few times of our ETA over our 2 hour journey from outside of London.

My wife and I inspect the car. There is a large gash that wasn't apparent in the video. When asked, he made a comment about how their were lots of elderly people around the area and they don't take care of cars. He then hops in the car with us for the test drive. We would have preferred to take it out by ourselves so we could have a close look at it without being incumbered by the sales rep.

When we simple questions about the car, he seemed to no know anything, even that the car itself was a hybrid and told us wrong information about the hybrid Tuscon model like how the car indicates it is a hybrid on the outside and the fuel economy.

As we go in to negotiate the deal, we notice the mileage is way off. He blames his "old" colleague for not putting the info in correctly and says he always does that.

Then, we get to the warranty questions. I ask point blank about the Hyundai 1 year warranty and he tells me that I'd have to look it up online! I might think that was okay if this was a used car lot with tons of makes and models but this is a Hyundai Dealership!

Finally, the last straw was in regards to the accident and damage history. He told me the desk that handles that is already closed and they go home early. It wasn't even 5pm yet!

Everything from start to finish was either not his fault or he didn't know. He blamed others. He didn't take ownership. He wasn't prepared to show us the car or make the deal even though I'd been in communication with several times on the phone and indicated to him that we were coming up to purchase the car provided there were no reasons for concern. It took my wife and I 7 hours to get there and back by train with no car and we were out circa £100.

When I told him that I couldn't make a deal with him, his parting words to me was "I wouldn't make a deal with us either".

The cherry on top was that he said he'd pay for our tickets if we came up. I clarified if they still would if we chose not to purchase the car. He confirmed that would be the case, so long as there was good reason for not wanting to purchase the car. I think, a material change in mileage, gashes on the car not shown on the video, and a lack of materializing history on the car is fair reason for concern.

Update: Endeavor refunded the cost of my wife and my travel as they originally communicated they would. It took some cajoling, but they did pay in the end and I promised I would update this.