endeavourautomotive.co.uk Anmeldelser 

Another awful service experience at Volvo Endeavour West London.

Hyundai Endeavour Colchester.

Avoid purchasing from this dealer.

The car had one tire different to the other three. I asked Hyundai to correct this and they told me that all four tires were legal so they were unwilling to help. I would advise you to exercise caution before purchasing any vehicles from this dealer. Specifically, I would ask them to confirm in writing that all the tires are the same brand and specify the tread. There was also an oil leak which was for my account. I had to chase several times to get a response and eventually escalate to a manager who refused to help me. Very poor service - I will not transact with Hyundai Endeavour again.

I am shocked that I’m having to write this review but please consider this before purchasing from Endeavour Automotive who own the franchise for Polestar Battersea.

I purchased a pre-owned Polestar 2, paying a premium above independent retailers for peace of mind and the knowledge that a thorough 112 point check has been carried on my vehicle. This proved to be a mistake and I will detail the reasons below.

- The car was delivered a week later than what was estimated on the website. This in hindsight was the least of my troubles, yet was part of my experience.

- I had reassurances from the Sales Manager, Laura, that cars aren’t sold with issues. This was in response to asking if the car arrived with any problems. This turned out to be nonsense.

- Bodywork. Full of scuffs and scratches. Body panels had been repaired and not colour matched. Amateur body shop used.

- Rear and front parking sensors aren’t working. Error messages.

- 2 stone chips on windscreen.

- Factory reset not carried out on infotainment. I have access to the previous owners name and email address. I can’t even reset it as they didn’t provide me with all of the keys.

- Inaccurate 112 point check. This has been falsified with many items having been ticked despite not being accurate.

- Mould, rust, cobwebs and maggots in the boot. I am shocked writing this.

Nish Lyall, Endeavour Automotive’s Polestar Brand Manager, called me reassuring me he will do everything he can to resolve this for me. However, he was unable to go as far as finding me a like for like spec without additional cost to me. He then gaslighted me by claiming I used threatening language over email because I said this would damage their reputation! Polestar Support agreed with me that I wasn’t threatening in my language and they themselves were speechless.

This is a failure at the highest of levels by Endeavour Automotive. I am disgusted by this experience and warn everyone against buying from them at any of their dealerships.

The only grace for them is the outstanding service provided by the Sales Specialist Amaan. He has been excellent from start to finish.

To be clear, there are different branches of Endeavour Automotive and our experience at the Letchworth branch was first class.
Our sales rep Anthony King was accommodating, patient and made us feel at ease even though my wife and I tore up the purchase contract and wanted to spend the extra to get the car we wanted above our budget instead of the original purchase in budget.
Shame other customers have had poor experiences at other branches but we were extremely pleased to be in the hands of Letchworth and Anthony

Where to start. Awful experience. Do not feel I trust them. Unresponsive, unhelpful. Just awful

I recently purchased a car from Endeavour Jaecoo Watford and the experience has been absolutely shambolic, largely due to misleading information and unfulfilled promises from the salespersons (Saeed and Andy)

They lied about service history - car hadn't been touched in 2+ years despite his 'proof'.

Lied about warranty - promised 1 year, now saying 3 months though still refuse to offer anything in writing.

Sold me an unsafe car - tyre pressures dangerously low immediately after leaving. Basic checks clearly NOT done.

Faults present - lighter socket dead, promised headlight repair never happened.

Customer service is a joke - they both promise to fix things then just ghost and make excuses.

Complete rip off. Now facing a formal complaint process just to get what was promised. Don't trust the salespeople kr Endeavour Jaecoo Watford. You'll regret it.

I took at car on motorbility 4th march and since then been trying to contact the branch regarding a break issue since leaving the showroom this has been a issue with a loud squeaking noise I have emailed Rashid Ali and James Roger’s to witch both have not responded I can’t take the time out to return as I’m in south London and emailing during hospital admissions

Avoid this dealership for servicing at all costs. They don’t even deserve one star. I dropped my car off for a service Friday morning - which was booked as a service while you wait. They said it would take a few hours so they would call me when it was ready so I went back to work. I called them twice that afternoon for an update and only got voicemail. No one called me back. I then called again on Saturday morning and voicemail again, so I went physically to the garage. After they dealt with someone else who had a shocking experience and we exchanged stories, they told me the car was ready - but no one had called me to let me know. Then they hadn’t even done the jobs that I had requested via them online check in form. I don’t understand how a garage can not just provide poor customer service, but the absence of any customer service whatsoever. I will not be using them again and will escalate my feedback as far as I can - it’s simply unacceptable.

Horrific experience with West London Volvo for many years and the warranty isn't worth the paper it's written on. Do NOT buy anything from these worthless people. I have had a brand new XC90 lease and after 1.5 years, the heating broke when in electric mode, so they replaced the £2k part after several attempts of misordering parts and coming back and forth several times. Fast forward another year, and the same part breaks, but no warranty whatsoever and they expect me to pay £2k for the same part plus another £1k for some kind of diagnostic report. They basically told me it will continue to break but they bare no responsibility for a car with 8k miles on it. This is after I was forced to drive all winter with no heat because you can't even get an appointment for 3 months out. Don't bother calling them either since no one will ever pick up the phone. Amateur operation all around and go anywhere else besides this Volvo dealership.

Graham Lyburn is an absolute gentleman, very helpful and gave excellent standard of service and customer care.

Volvo West London. Car booked for a service and MOT. The MOT was not done. I could accept if there was a problem but I received no contact during the day. I phoned 4 times in the afternoon and was put through to the 'call center'. They promised to get someone to phone me but nobody did. Eventually at nearly 5pm I just turned up and they told me about the matter. Customer service basics - keep the customer informed! The service was done and the car was cleaned very nicely so I have been generous with a 2 star review.
If Volvo wants to compete with BMW/Audi, and I have owned both in the past, these guys must improve their customer service. I like the car but service like this will send me back to Audi.

After my experience over the last 6 months with Endeavour Volvo North West London I wanted to warn potential customers to steer clear of the Endeavour Automotives Group.  There Customer Service us terrible - they refuse to provide details of their complaints procedure and theyh seem incapable of getting anything right.  You are buying a Volvo - a Luxury Item - and you deserve excellent Customer Service and you wont get this from Volvo North West London - even dealing with Alex O'Donnell (Head of Business) and James Rogers (Head of Sales) I have been unable to get even the simplist problems resolved. 

Have a service plan and latest service advised rear disc and pads required. An added complication, which the service staff dealt with in their stride and went that extra mile to achieve a positive outcome. None of us live in a perfect world but Jamie and David and all the service team, thank you for everything.

About a month after the warranty expired on my Volvo (Volvo Xc60 inscription Pro T8 recharge AWD), regularly serviced by the dealer and only with 25,000 on the clock, the parking brake and auto-hold stopped working. I telephoned the dealer to explain the problem and was told they were seriously busy and offered an appointment in almost two months time which I declined. After a few weeks, I had had enough and decided to call Volvo Assist who diagnosed the problem as a faulty rear brake calliper. Volvo Assist arranged a hire car and managed to book the car in at my dealer (Endeavour Volvo East London) the following day and arranged a hire vehicle. The dealer diagnosed the issue as a faulty wiring harness which they could replace for around £1,200!). I pointed out that this is clearly a manufacturing or service issue and that Volvo should repair free of charge. They eventually agreed Volvo would contribute 20% so I ended up with a bill of around £1,000.

A few months later, the passenger door would not open from the inside and I went through a very similar experience to the above (Volvo Assist managing to get a more urgent appointment because it was a safety issue). However, this cost me just over £750.

I have had many new and nearly new cars in the past and have never come across problems similar to these either with a car or with the dealer.

The really annoying thing is that we love the car and when everything is working, it is fine. If I replace it with another Volvo, I will use a different dealer even though they are twice the distance from my home.

Also, if you are offered an extended warranty when the car is three years old, take it.

I can’t rate Ben from the Service team highly enough. He went out of his way to help me get my car sorted out - using his network to make things happen and was super professional and Friendly throughout. He tried to find solutions that worked for me and was an absolute star. Definitely recommend 5*.

Absolutely worst customer service I have ever experienced. Initial sales person was fantastic but since then just dire. No other words. From payment, collection and snagging. Dropped car off after 3 attempts to get a petrol cap that could shut. Dropped car off at 8.10am. Was told it won’t take long. Be finished by 2/3pm. Call at 4pm says will be done by 5.30pm when they close. Arrive at 5.10pm (that’s 9 hours after been dropped off) to say they haven’t even started it. No phone call, no apology. Absolutely appalling customer service. Such a shame as the car is great. I would never recommend this branch to anyone. Have previously had an Audi, Volvo and fiesta… all great cars and service. This branch is a joke

CUSTOMER SERVICE IS SHOCKING

Had car in for service, can't really comment on the service itself but we had a couple of items we wanted to discuss with the garage. It was absolutely impossible to get through to the service centre although very easy to get through to sales so the questions we wanted to ask were never answered. Car was returned and all the instrument settings have been changed. Not easy to correct because the service book that came with the brand new vehicle mostly relates to an earlier model. NOT HAPPY!

Sometimes you feel this is pointless, writing a review on a dealership which obviously has no respect for the customer. Over my four years of ownership, it has been absolute hell dealing with this garage. We own the flagship XC90 Hybrid Recharge, which is obviously a premium product from the range.

My car is currently in there for a service and MOT today. I dropped at 1045hrs this morning. I called for update @ 1615hrs, only to be directed to a 3rd party receptionist who can only pass messages on. It is now 1753hrs, and still no update and still no one answering the service number....they do not care at all.

I have had so many issues in the past its ridiculous, last time they tried to give me the wrong car back - A white XC60, mine is a dark grey XC90....jokers :-(.

You know what the car for us is fantastic, but the after service is incredibly poor especially from this dealer. I know all brands have bad dealerships, and maybe I'm lucky that my Audi dealer has been so good for the past 7 years. However I have had many other cars over the years, and this is by far the worst experience I have ever had as an car owner.

By the way the service department has gone to answer phone now @1809hrs, apparently they are busying dealing with customers....so leave a message. See even the 3rd party receptionist has given up on them.

*** Update @ 1530hrs 5/2/2025 **

So from my review I get a individual contact me from customer relations TEAM (I believe Head Office) and discuss the issues I have had with Volvo West London @1000hrs appx. After being reassured that this would be escalated to a higher level and I will have someone contact me with a update on the status of my vehicle..., I kind of felt some positivity was coming.

So I waited until around 1400hrs to start calling the garage again, usual no answer. @ 1445hrs appx, I left another message with the 3rd party messaging person, who said "The service department is very busy"....that's great to hear.

I decided to try make contact with the person in customer relations I spoke to this morning. However she finishes at 1300hrs, and the receptionist said she would email her, so she should contact me tomorrow. So how does this company think it is acceptable to put customers through this stress, who knows it appears they really could not care less.

...hang on (West London) they only accidently answered the phone @1550hrs. So @1605hrs I get told that my car is 2nd on the list to go in the workshop, basically not being done today. Apparently short on technicians, didn't think to update the customer....no that would be too much courtesy hey ???. So my car has been in for 2 days and nothing actioned, no loan car and no feedback until now.

It is disgusting level of service in everyway.

Volvo service department never answers the phone. They take in your car for allegedly a "one day service" and then don't contact you to tell you when you can get it back. When you call for an update, they ask for your details and say someone will call you back. They don't. And during that time if you need your car for work, you just have to wait until someone has the decency to actually come back to you. It can be days. It is an absolutely appalling service.