endeavourautomotive.co.uk Anmeldelser 

Dealt with high wycombe, on a queue for ex30 battery recall only to find out they don't do this after 2 months - being number 10 in a queue for maidenhead and wycombe services and frequently being cut off is unacceptable - i even got volvo care to call them to no avail.

Since Endeavour took over at our local Hyundai dealership in Ipswich, we have experienced a significant decline in customer service. Over the past year we have often experienced poor attitude and an apparent lack of customer service training. This morning a pleasant young girl did her best but seemed inexperienced. Phoning the bookings line nearly always results in very lengthy waits with 'you are 15th in the queue'! Leaving a message with Service usually doesn't get a return call. The customer car park is so small it is often impossible to park and there is no on-street parking. This morning, customers were just abandoning their cars so they could get into the service reception creating a situation where technicians couldn't retrieve cars to get into the workshop, customers were blocked from leaving promply, and a customer couldn't get their courtesy car out. This is completely unacceptable and we are no longer considering replacing one of our Hyundai's with a new one from this dealership - we'll go where we feel better valued.

Update: Following the company's response to this review, I emailed the requested information and supporting documents. A week later, I had still received no response. I have sent a further follow-up email and remain awaiting an update. Unfortunately, this continues the pattern of poor communication described in my original review.

My experience with this dealership was disappointing, not because of the money involved, but because of the poor customer service and lack of communication.

When arranging collection of my vehicle, I asked to collect it at 6:00 PM after work. The salesperson insisted on a 5:00 PM appointment instead, so I had to leave work early and make a long journey to the dealership.

Despite insisting on the earlier appointment, I was then left waiting for around 90 minutes before being seen. By the time it was my turn, the DVLA system was unavailable, meaning the ownership transfer could not be completed and I was asked to return the following day.

As a goodwill gesture for the inconvenience and wasted journey, I was promised reimbursement of my expenses and was asked to email my receipt. I was told the payment would be processed within 5 working days.

2 months later, the payment has still not been received. I have sent follow-up emails and made phone calls. I was told that the salesperson I had been dealing with had left the company and that someone would call me back within 10 minutes. No one ever did.

The amount involved is relatively small, but what is disappointing is the complete lack of communication and failure to honour a commitment that was made to a customer. A simple explanation or update would have been appreciated.

Unfortunately, based on my experience, I cannot recommend this dealership.

Visited the Chiswick branch with the intention of purchasing a Volvo and left extremely disappointed.

We arrived shortly before opening and were looking around the vehicles. One car was unlocked, so we sat inside to have a look. A member of staff approached us and immediately told us that we “couldn’t be looking at cars before seeing someone”. He then spoke to us in a dismissive and confrontational manner when explaining that the vehicle belonged to a customer.

If the vehicle was a customer’s car, it should have been clearly identified and secured. We would have completely understood had this been explained politely. Unfortunately, the attitude and tone used were unprofessional and made us feel unwelcome.

The manager apologised when the issue was raised, but by that point the experience had already put us off. We left the dealership and went to Citygate instead, where we received excellent customer service and ultimately purchased a vehicle.

A disappointing experience that cost this dealership a genuine sale.

Unfortunately having to take Legal Action toward Endeavour North West London. Vehicle was returned to me with damage after being with them for repair for 7 weeks. Manager Mohamed Ansari lacks compassion and integrity. After 8 weeks of continuous calls and emails he failed to resolve the issue.

I brought my car into Volvo Endeavour Chiswick in feb 2026 as the car sounded like water had somehow become trapped inside. They quoted my £2400 as a starting price just to strip the entire car internal panelling to find the source of water. They said to me when booking in that they expected it was due to the sun roof (a manufacturer design vault which they refused to acknowledge and at no point in the last 3 services did they advise that cleaning of drainage pipework is necessary, or offered as an extra). After leaving my car with them for 2 months (with no temporary/hire car offered) I got fed up and chose to go somewhere else. The other garage did the whole job for £350 within half a week. It was clear that nobody at Volvo even took the car for a quick drive round the block to hear where the water was trapped. They heavily over priced their quote and didnt keep me updated. Funnily enough, iI had a call from them today (a month after getting my car sorted elsewhere) that they still havent got close to me being next on their list. Its interesting that they didnt seem to be aware that I pick the car up from them a month ago. Utter disaster - go anywhere else!! P.S. their complaints team direct you to the main Volvo complaints dept but as they are a third party business they are not regulated by Volvo so can do anything about it.

Very disappointing experience with Volvo Cars West London.

The car was advertised at around 56,800 miles but was over 61,000 miles at collection. This was acknowledged but not properly resolved. The vehicle was also registered incorrectly in my personal name instead of my company, causing additional time and affecting resale value.

After purchase, it took months to sort issues that should have been addressed from the start. Shortly after a service, I had a coolant warning and the reservoir emptied within days. A leak and faulty thermostat were later identified, along with an engine mount that needed replacement — issues I would have expected to be picked up during servicing.

Communication was slow and unhelpful, and no fair compensation was offered despite raising these concerns.

Overall, a frustrating and time-consuming experience well below expectations for an authorised Volvo retailer.

I had a very disappointing experience with the garage/servicing at Endeavour Hyundai (North London). The service was extremely slow, with significant delays just to complete a basic diagnostic and submit the repair form for authorisation. Communication was also poor—I repeatedly struggled to get through to the service team, and on several occasions I was left on hold or promised a callback that never came. To make matters worse, the repair costs quoted were unreasonably high.

No one cares! Why should they as backed by Chinese money !!

Booked my car in for a service, mot and boot alignment. It was definitely a struggle to book in for the boot alignment as when talking to the Volvo select body shop I was informed that they don’t work on cars tha are under warranty! How strange!! After much wasted time and phone calls they agreed to take a look.
Just a day before the service I was informed that the car hired i had booked to take me back home was unavailable . Took the care in and was told it will be ready at the end of the day or maybe the next day. After 1 WEEK I was told the car was ready only to get there to find out it wasn’t!!!
4 days later the car was finally ready but only after a number of calls with the girl promising to call me back but the call never came.
They deliver the car back to me unwashed, dirtier than it had gone in and with my record folder missing.
I ve never received such terrible service !!

Volvo cars may be reliable but the Volvo service at Volvo Endeavour Chiswick is not. We have never had our car back from a service within the indicated time. The latest incident involved 3 days to get an a/c service with no warning of a delay. Consequently we had to go by train. Furthermore, it is almost impossible to get a response to a message or through to anyone on the phone.

XC60 was towed to Volvo West London after an OTA update drained the battery and left it non functional. I have called over a hundred times and only been called back once. No one takes ownership for communication. Service manager has dodged my calls. It took 2 weeks for a mechanic to first look at it. I was told a master technician needs to look at it and may take another 6-8 weeks to schedule. Garage still hasn’t provided detailed technical info to me.
As out of warranty they will not provide a replacement car even though the fault is a manufacturers product failure. Absolutely appalling customer service. I feel sorry for reception having to front up the terrible service. The issue is still open…
Update: the below response from Endevour is to call a telephone number that puts me through to the very same people I am complaining about. You have my contact details. How about presenting a solution. Please call me to do so.
Update: I called but my customer service mgr wasn’t available and hasn’t called me back.

Bought a bmw x3 for cash.
Terrible experience from start to finish, delivered without a service after an employee who left promised one.
Cheapest tyres ever put on the car, they are so bad we are having to get new ones.
After paying no one contacted to say payment was received i had to keep phoning.
Thankfully they offered to pay for a service, and for some damage to be repaired.
However i paid for it to be delivered early Saturday 10 am.
52 phone calls later at 2 45pm we finally had the log book changed over and were able to tax the vehicle.
I personally wouldnt recommend, but your experience may be better.

Spent an hour on phone to them and still never got to speak with anyone so decided to hang up, this is not the first time this has happened and to be honest with everyone it happens all the time every time you call them.
They are only interested in selling cars but there service department has a lot to answer for.
This is concerning Ipswich show room

Terrible customer service.
I recently (27th March) bought a used Volvo Xc40 from the main dealer site in Borehamwood.
I saw the car advertised on the website (without photos), presuming it was a fresh advert and the dealership had not got round to taking photos yet.
I test drove the car on 21st March and really liked it. I was accompanied by my wife.
I specifically asked the salesman if the car had heated seats and after a short hesitation I was told yes it did.
On the test drive I asked the salesman what was the park assist function, did this mean the car parked itself? The salesman said it did and he took us into a car park along the road to demonstrate it but failed to be able to do so as he then, after swiping the screen several times then said it just meant it had a reversing camera and reversing lines.It did not park itself.
After some haggling over my part exchange value we agreed a price and I paid my deposit.
Having excitedly gone to collect my new car on the 27th, the paperwork took a while and I asked if I could go to the car whilst waiting, to set up CarPlay ahead of my journey home.
I decided to try out the heated seats at the same time but could not work out how to work them. I also discovered the £25 of fuel (I had paid for) had also not been put into the car.
When the salesman returned I asked him to show me how to operate the heated seats. After a couple of minutes of him furiously swiping the screen he could not operate them. I then said “it hasn’t got them has it?” To which he replied “no”. I said I was disappointed to hear this as I had specifically asked and been told the car had heated seats.
The salesman then denied I had ever asked, basically calling me a liar. He offered to take me to the nearest petrol station to put in my £25 of fuel and then he’d walk back from there.
I again said I was very disappointed re the heated seats but was also in a hurry to get home (an hours drive away) as I had tickets for an event and had a train to catch.
The salesman said I could come back into the showroom. He then said “if you drive away now as far as I’m concerned that’s the end of the matter”.
Obviously I wanted some explanations so went back into the showroom where after a few minutes I was spoken to by a manager, who tried to suggest I was mistaken re the heated seats and had got this car confused with another. I advised him this was the one and only Volvo, of any model, that I had ever viewed. I was not confused, just misinformed by the salesman.
The manager seemed stumped what to do as I was now the legal owner as all the paperwork had been signed by me prior to me going out to the car to set up the CarPlay.
Eventually the manager said he would speak to his head of business on Monday 30th March and would call me back to let me know what could be done re this misinformation/ denial by the salesman.
It’s now 7th April and I have heard from no one.
I received an email from Volvo a few days ago asking me what was my handover experience like? How was the set up/controls demonstration etc. THERE WAS NONE!!
I chose to go to a main dealer as imagined, obviously wrongly, that customer service would be significantly higher than your normal car dealership selling different makes and models.
How wrong I was!
Thus far Volvo customer service - if you can call it that - has been non existent.
It seems all they were interested in was my money and then I was of no importance.
I’ve never owned a Volvo before. I was excited to get my new car but feel seriously let down and completely had the shine taken off the collection experience.
Based on this I would not recommend Endeavour Volvo Borehamwood or its used car salesmen to anyone I know. A colleague was interest in an XC40 but on the “customer service” I have received o shall be advising him to avoid Endeavour Borehamwood.
And I’m still actually waiting to hear from someone as I was promised by the sales manager! I’ve left a voicemail for the sales manager (as no one picked up the phone) and also sent an email request to be contacted.

Major dissatisfaction with Endeavour Hyundai North London.
Sensor error on dashboard - dealer took off bumper and found 2x sensors cracked saying it’s “crash damage”. When I asked for pictures it showed that both sensors have 2x drilled holes in both of them but the holes should not be there. Dealer failed to mention this before I asked for pictures. How did perfectly round holes appear in the sensors and why was this not mentioned before I asked for pictures?
They were driving my car to Tesco next door and leaving it there during the day, have received a parking fine from Tesco (horizon parking with ANPR camera) for exceeding time there, expecting 3 or 4 more fines.
They said they won’t do the MOT as it will fail with the sensor issue. 7 days later they changed their mind and done the MOT and it’s passed. Didn’t have my car for over a week as workshop manager has blamed the service advisor for not telling him it was there. If that’s the case who was driving my car to Tesco for 4 days? Clearly can’t read a parking sign. If I I can’t trust them with this then don’t trust them about their diagnosis and those mysterious holes. Thats not wear and tear. Funny how initial inspection they thought it was the front bumper and then when they found it out rear bumper had been resprayed they are now saying it’s rear bumper sensors at fault. Workshop manager claimed he didn’t know I left my car there and only managed to get it booked in 3 days later. He also advised I could drive away after the MOT expirary as had a 10 day grace period to get booked in, false this is only if it had failed the MOT. Should I have been driving the car after midnight I could of been faced with £1000 fine. Workshop manager was shady, didn’t give all information about holes. When I questioned this he refused to take our calls. Have made an official complaint and will be escalating to the Motor Ombudsman.

Booked to test drive a specific model of car (EX40), had to call 4 times to get someone to confirm the appointment, no one ever called me back, arrived at the appointment on Saturday am to be told by Amar that he had been too busy to call me to let me know they didn't have the EX40 for us to look at or drive, despite them having confirmed the appointment the day before. A complete waste of our day and he really didn't seem to care. Go to the Thames Ditton showroom instead. The Chiswick one is an embarrassment to Volvo. Shocking.

My Polestar 3 went in there after breaking down and having to be collected. It was in there for a week before even being inspected. After 3 and a half weeks I collected the car.
It was fixed but it was dirty. They had pulled an inside door panel off without fixing it. Just generally awful people to deal with.
I handed the driver that collected the car when it broke down a key card and a key fob. He handed them to someone called Duncan at Endeavour (He has photos).
When I eventually collected the car they denied ever having the key fob, and I never got it back.
Absolutely abysmal service. You would have thought, after reading all these reviews they would have mad an effort to improve.
The Endeavour garage who had my car was Chiswick West London.

I am writing to formally raise a complaint regarding the handling of my vehicle by Volvo West London Endeavour.

Despite contacting multiple members of staff and senior management — including Miss Ella Gromley, Mr Shersa Ahmedzai, Mr Russell Hilsum, Mr John Caney, Mr Andrew Shackleton, Mr Alex Murkett, as well as the Volvo UK Customer Service Line — no satisfactory resolution has been provided. If you need, I can share all emails

My vehicle displayed an “Electronic Park Brake Issue” warning in January 2026. I contacted Volvo West London Endeavour and was given a service appointment for 3 February 2026. I delivered my vehicle on 2 February 2026, in good faith, expecting timely diagnosis and repair.

However, the situation has become completely unacceptable:

Excessive Delay

It has now been 7 weeks since my scheduled appointment date, and the diagnostic and repair process has not even started. My vehicle has not been taken into the workshop and remains parked outside. Waiting 7 weeks without any progress is entirely unreasonable.

Lack of Communication

Despite sending numerous emails and making repeated calls, I have received no clear update regarding when my vehicle will be inspected or repaired. This lack of communication is extremely frustrating and unprofessional.

Failure to Provide a Courtesy Vehicle

I have clearly explained that my son has diagnosed autism and ADHD, and that a vehicle is essential for our daily life — including school transport, therapy sessions, medical appointments, and social activities. Despite making this situation clear, no courtesy car has been provided. I can share doctor result reports, school reports

This situation is now having a serious impact on my family’s daily life. I find it unacceptable that, despite my patience and repeated attempts to resolve this matter, no practical support or timeline has been given.

I am therefore requesting the following as a matter of urgency:

Immediate confirmation of when my vehicle will be taken into the workshop

A clear and realistic timeline for diagnosis and repair

Provision of a courtesy vehicle without further delay

Kind regards,

Endeavour Chiswick took a week to complete a service & MOT because of bad organisation and communication. Keys needed to be replaced apparently, but because somebody was sick I had to wait.....the receptionist told me on numerous occasions that it is annoying when customers don't know who was dealing with their vehicle! Finally picked up the car & was presented with an indecipherable invoice. Have been using this dealership & buying cars for 20yrs but not sure I'll return.