Elgato Anmeldelser 167

Totally useless - Failed tp deliver purchased product.
Contracted out to @UPS to deliver expensive kit 19 miles ... @UPS gave up twice to deliver whilst wasting my time staying in for delivery.
@AliEpress use @RoyalMail who deliver reliably at low cost in 24 hours .. typical useless Corporate hiring useless delivery partner!!!

With patience and solution-orientation, Beckie was of immense help, constantly finding the best way to move forward.

I often find that companies today sell mediocre products, then offer sub-standard support for when they inevitably don’t work. Elgato on the other hand sell top-quality products that are a joy to use, and in the unlikely event that you have a problem, their support team are knowledgeable and highly customer-focused. This is why I not only repeatedly buy Elgato products, but I recommend them to anyone who’ll listen!

Response was quick. Answered questions about my problem. Gave several remedies for the problem. Absolutely painless.

Very prompt, fast with my warranty claim. No questions asked. The rep answered all my questions. I’m very satisfied. The products have always been reliable and amazing.

Bestellung wird seit einem Monat nicht geliefert und trotz Nachfrage nicht bearbeitet. Bestellt dort nie wieder.

Nachdem ich erst Probleme hatte und der Support nicht wirklich reagiert hat ! haben sie jetzt mein Problem in enger Abstimmung behoben ! Man fühlt sich gut aufgehoben Schnelle und präzise Hilfe ! Trotz das ich erst 4 Monate auf eine Lösung warten musste bin ich jedoch von dem Mitarbeiter den ich zuletzt hatte so begeistert das ich trotz der anfänglichen Probleme 5 Sterne Gebe ( so eine Einsatzbereitschaft {auch am Wochenende } muss belohnt werden )

DUMBEST PRODUCT EVER BOUGHT! Gonna BURN THAT MICROPHONE AND XLR I advice everyone to burn their product!

What an absolute clown-show.

They failed to deliver an order in Europe within 6 weeks, because the address THEY submitted to UPS was wrong, then they failed to update it, blamed UPS and during this whole time, instead of shipping a new one, they were jerking us around.

On top of that, once it became clear UPS won't deliver, UPS decided to send the product back and Elgato, instead of refunding the product told us we need to wait for them to get the product back before we can get a refund, as if any of this is our fault.

Who cares if a product is good or not when you never get it?

Just to reiterate, the proposed resolution to this problem is, giving the birthday gift 6 weeks late, or two full months after the initial purchase.

refunded my streamdeck as soon as i purchased it.
wanted to setup stuff before it arrives in the mobile app and realized they have free version for ios and not for android. what a joke.

Shocking customer service, 2-3 days for a reply is ridiculous.

Do not buy anything from them outside of amazon or paypal.

Wirklich unverantwortlich wie ihre PARTNER freiraumreh etc. bei solchen leuten will ich nicht mehr einkaufen!

There is no customer service. The product is outdated, issues have been identified for years and nothing has been done to resolve them.
The Camlink 4K is an overpriced piece of obsolete rubbish. Buy a $10 HDMI capture card from amazon and it will be a much nicer experience.

Awful Customer Service. Ordered something weeks ago. It has not shipped, they do not respond to emails, and when you call them, you get placed on hold for 30 minutes, before it tells you nobody is available and drops the call.

Bought a streamdeck couple of months ago and been enjoying it rather well. Not used freqvently but it has been working.
However today I've noticed they now demand that you create an account JUST to add plugins for the Stream Deck software.

Elgato didn't require account before.

Why does Elgato feel the need to track and datamine everything we do?

I will problably start looking around for alternatives.

I bought an Elgato Video Capture dongle from PLI Computers in Melbourne Australia and it has worked really well. I was able to copy all my VHS tapes over to my laptop without any issues at all. Loading the software was a bit cumbersome but once it was on the laptop it was literally plug and play. Well worth the money.

Video capture: When it works it's great, but often for no reason there's just 'no signal' and only sound. Closing everything down might get it working again, but when one VHS tape gives 'no signal' (no picture) then this carries over to other videos as well so you don't know what videos are good and what are bad. For the cost of this product it needs some serious sorting out and debugging.

Un très mauvais investissement !

J'utilise Elgato depuis des années à travers plusieurs appareils (autant logiciel que produits physiques), c'est TOUJOURS une catastrophe.

Le logiciel (Payant) pour récupérer l'écran de son Ipad plante aléatoirement, remet à zéro les préférences et les logiciels sont imbuvables en interface.

Mon StreamDeck est mort du jour au lendemain, sans ne changer aucune habitude de fonctionnement dessus de ma part.

Maintenant, c'est mon HD60X qui est mort, sur une nouvelle configuration neuve après 1 an d'utilisation.

Ce qui est le plus terrible, c'est que tous ces problèmes de défaillances et extrêmes complications d'utilisation sont connues depuis des années mais rien n'y fait. Vivement que des concurrents s’intéressent à ce marché.

Bref, je ne peux pas travailler du jour au lendemain.

I've got the elgato video capture device. I think it works well. Only had a real issue with the driver, which required that I turned of some security on my windows pc for it to work. After that I've had a pretty good experience, with only minor issues sometimes.

Ordered direct from Elgato.
Wrong colour product shipped. Notified them immediately.
Took 10 days to respond. Offered for me to send it back and then they'd send a new one. I asked for refund and they agreed. Issued RMA number.
Sent back via a tracked UPS service. Didn't get a receipt from newsagent, but can see on the weblink that it was delivered back and signed for.
14 days since it was returned to them, the support team are still saying they cannot issue a refund without a photo of the paper receipt from the newsagent (that I was never given). The experience with this company has been so poor I will never shop with them again. Try their rivals instead and never buy direct from them - they are not setup to provide end customer satisfaction.