The first year went well, the yearly subscription was due that when it all went wrong, the app now doesn’t work, my daughter can not complete her work and get it processed, the web page version is a... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
A great all rounder to boost child's confidence in a range of topics. A few niggles comparing to other well known alternatives: when a child answers in a different form e.g missing the hyphen or capit... Se mere
Virksomheden har svaret
We are using EdPlace for years for my home educated son. We welcome the style, where there is a text or video first and then questions. Most important is that we can return to previous years to practi... Se mere
Virksomheden har svaret
Edplace is a great resource, after deregistering my 13 Yr old from school. It is straightforward to set up and my child enjoys the learning in our home environment. Edplace send useful emails every... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Uddannelsesinstitution
- også i
- Butik med skoleartikler
- Educational Testing Service
- Fjernundervisning
- Softwarevirksomhed
Skrevet af virksomheden
EdPlace is an online educational resource provider designed to help parents, teachers and tutors support children throughout their education journey in English, maths, science and 11+ preparation for students in Year 1 to GCSE. Every resource on our platform is written by teachers, with five or more years experience, for students, to support the learning process that takes place in school and at home. Our thousands of resources in Key Stage 1- 3 are fully aligned to the requirements of the National Curriculum, and at GCSE and 11+, we cater to the specifications of all major examination boards (OCR, Pearson EdExcel, AQA, Eduqas, CEM and GL). Students can access resources at any time, via our website or iOS and Android apps, to ensure that learning really can take place whenever and wherever students choose. We believe that every parent and educator should have access to top-quality educational resources to enable children succeed. If used regularly, EdPlace students make on average 50% more progress in a school year compared to their peers - now that's smart learning!
Kontaktoplysninger
5 Tanner Street, SE1 3LE, London, Storbritannien
- help@edplace.com
- www.edplace.com
3,6
Middel
851 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 93 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra EdPlace
Hi Barbara,
Thank you for sharing your feedback with us. We're so happy to hear how helpful you find our weekly updates.
We’re here to help and support you and your child every step of the way. If you need any help at all, just email us at help@edplace.com.
All the best,
The EdPlace team
After making the decision to take my…
After making the decision to take my child out of full time school to home educate I have used ed place . It is easy to use and explains in easy terms how to complete the work . My child has gained much more confidence in her own abilities and realises that she can do the work where school made her feel that she couldnt .
8. juni 2023
Besvarelse fra EdPlace
Hi There,
This is amazing!
It fills us all with so much joy to know how well your child is doing. We aim to be the very best education partner for parents, and we will continue to deliver the best learning resources to you. If you do need any help at all, email us at help@edplace.com
All the best,
The EdPlace team
Very well sorted/ one glitch
Very well sorted, easy to navigate curriculum. All core subjects at one place, superb!
One problem though, if you have more than one kids & get a family package then it plays up a abit, assigning tasks to students doesnt work as it should
15. juni 2023
Besvarelse fra EdPlace
Hi Fahd
Thank you for your valuable feedback. We're constantly working hard to improve our content to offer all our customers the best learning materials to support their needs. We’re sorry to hear that you’ve had difficulty with assigning activities to your children using our Family account. Please contact our support team at help@edplace.com with further information and we will be very happy to look into this further.
All the best,
The EdPlace team
Ed place are brilliant
They are in contact quickly with helpful advice,also they offer recommended work for my child that's suitable for them. They are easy to understand information and help when I'm unsure of what or how to do something.
1. juni 2023
Besvarelse fra EdPlace
Hi Ajay,
Thank you so much for your review. Your feedback means the world to us and we hope that we can continue to exceed your expectations. Remember we're here to help and support your child's learning journey every step of the way.
Keep up the amazing work!
All the best,
The EdPlace team
Besvarelse fra EdPlace
Hi Victoria,
We are really pleased that you’re enjoying using the website. If there is anything we can do for you, just let us know at help@edplace.com. Have a wonderful day!
An Excellent Education Platform that we…
An Excellent Education Platform that we use to support our daughter’s education with a focus on maths, the sciences and English. Three small bugbear; there is an English exercise that my daughter did that requires manual marking and still hasn’t been marked weeks after completing. If you answer a maths question e.g. 59.0 rather than 59, the platform will mark that as wrong ?! Finally some of the exercises could and would benefit from supplementary moving image content, at the moment this is not the case for all exercise. That said, still much used and much appreciated learning platform.
25. maj 2023
Besvarelse fra EdPlace
Hi Alkin,
Thank you for your valuable feedback. We're really pleased that you've found EdPlace to be a vital part of your daughter's learning journey. Take a look at the following support article about how you can complete the manual marking: https://support.edplace.com/hc/en-us/articles/360015700038-Why-do-I-need-to-mark-some-of-my-child-s-work-and-how-do-I-do-this-. Please do contact our friendly Customer Support team at help@edplace.com should you have any further queries.
We want you to have the best experience possible and your feedback will help us to improve moving forwards.
All the best,
The EdPlace team
This app has made me feel so supported…
This app has made me feel so supported especially with the teacher feedback on all of the questions and amount of sessions available is great. Very grateful for this as I know without this, it would be so difficult to make sure I'm covering everything I need to. I only hope the price doesn't go up as it's just affordable for my family's circumstances, although, I wouldn't dispute it's at a fair price now for what we get.
11. maj 2023
Besvarelse fra EdPlace
Hi Kirsty,
This is amazing!
Thank you for sharing your feedback with us. Your story resonates with us all and certainly makes all our efforts to constantly improve what we offer well worth it. We’re here every step of the way on your child’s learning journey. Keep up the amazing work!
All the best,
The EdPlace team
Absolutely love this site
Absolutely love this site for my child easy to use and keeps track of everything so glad I found it would recommend to anyone
11. maj 2023
Besvarelse fra EdPlace
Hi CP,
That's so awesome!
It really fills us with great joy knowing how helpful you find our website and how we track progress. We hope that we continue to exceed your expectations. Keep up the great work at your end!
All the best,
The EdPlace Team
Besvarelse fra EdPlace
Hi Grzegorz,
We’re sorry to hear that you’ve had difficulty with downloading the Android App. Please contact our support team at help@edplace.com to provide us with further information and we will be very happy to look into this further. In the meantime so that you can continue using EdPlace please do not hesitate to log in via our website.
All the best,
The EdPlace team
I would not recommend
My child finds a lot of the questions hard to understand even after trying them several times. The activities that are supposed to be automatically assigned aren't and the "help desk" is less than helpful. Difficult to navigate and to find the right work to assign. Using the website is hugely stressful and my child hates it too. I've paid for a year so will continue to try to use it but it is definitely a case of you get what you pay for. It's cheap for a reason.
30. marts 2023
Besvarelse fra EdPlace
Hi Teri,
We’re sorry to hear that you’re having difficulty with using your EdPlace account, but don't worry, we're here to help you get the most out of your subscription. Activities are automatically recommended and assigned from Year 1 to Year 9, but at GCSE level, this is a lot more complex due to the different exam boards students may be studying for. As we type, our data science team are currently working on enhancing the recommendations feature for students! Do reach out to our support team at help@edplace.com who will be happy to arrange a call to assist you.
All the best,
The EdPlace team
Information was precise and clear
20. april 2023
Besvarelse fra EdPlace
Hi Mark,
We are really pleased that you’re enjoying using the website. If there is anything we can do for you, just let us know at help@edplace.com.
Have a wonderful day!
The site is really helpful as I have…
The site is really helpful as I have recently started homeschooling my 13 year old. I use the site for maths. There are also assessments which are helpful as this will then give me recommendations for my child. I think the site is great value for money as all math topics are covered, aswell as English and science.
27. april 2023
Besvarelse fra EdPlace
Hi Rachael,
Thank you for your valuable feedback.
It's so great to hear that you find our assessments to be a vital part of your child's learning. We're constantly working hard to improve our content to offer all our customers the best learning materials to support their needs.
Keep up the hard work at your end!
All the best,
The EdPlace team
Excellent choice of classes
Excellent choice of classes, good feedback, and class suggestions, love the readback feature, dyslexia friendly, have been able to use this to supplement home education
20. april 2023
Besvarelse fra EdPlace
Hi Michelle,
This is amazing!
Thank you for sharing your feedback with us. We’re really happy to hear how useful you find our resources. We aim to be the very best education partner for parents, and we will continue to deliver the best learning resources to you. If you do need any help at all, email us at help@edplace.com.
All the best,
The EdPlace team
Ed place has been great for my daughter
20. april 2023
Besvarelse fra EdPlace
Hi Jaime,
Thank you for your kind words. We’re so happy to hear of the progress your child is making with our activities. We hope that we continue to exceed your expectations.
Keep up the great work at your end!
All the best,
The EdPlace team
Remember to cancel if you’re not using regularly
UPDATE:
After escalating my complaint edplace have agreed to refund the three months unused subscription. My account at edplace has been closed on their request.
Other than my negative experience with their customer services department the website was very fun and easy to use and my son loved it.
——-
I was signed up for the £15 a month subscription but didn't use the platform from January 2023 and forgot to cancel it. Edplace do not send email reminders that the direct debit will be taken each month. I realised my error when checking my bank statement. I had been charged £45 for three months subscription even though their was no activity on the account and I hadn't logged in.
As has become an industry standard lead by other subscription services i.e MUBI, kindle, amazon prime I was not offered a refund for the unused months. I was offered one month credit.
17. april 2023
Uopfordret anmeldelse
Besvarelse fra EdPlace
Hi there,
It’s a shame we weren’t able to discuss this with you on the phone call we proposed as we like to resolve issues with customers directly, but instead are keen to explain how EdPlace operates. Our monthly subscriptions are designed to be totally flexible for parents, as you are able to cancel and even pause payment at any time. There are certain costs involved for us as a business even if an account isn’t being used. For this reason, we feel it was fair to offer you a credit rather than a refund. We made this decision as a goodwill gesture based on fairness to all customers as the responsibility for managing payments and preferences related to any subscription rests with the subscriber.
We’d like to wish you and your children all the best for the future.
The EdPlace Team
Awesome app
Awesome app, even my homeschooled 11 year old would call it awesome.
Amazingly, this did keep him aligned in his 4 months out of school and he did return in line with everyone else.
Cannot stress enough how much we needed something like EdPlace and how much it delivered.
Thanks so much… again!
17. april 2023
Uopfordret anmeldelse
Besvarelse fra EdPlace
Hi Jade,
Thank you so much for your review. Your feedback means the world to us!
Your story resonates with us all and certainly makes all our efforts to constantly improve what we offer well worth it. We aim to be the very best education partner for parents, and we will continue to deliver the best learning resources to you. If you do need any help at all, email us at help@edplace.com.
All the best,
The EdPlace team
My granddaughter is doing great
My granddaughter is doing great . Easy to use. Great incentives to promote your child's attitude to learning.
30. marts 2023
Besvarelse fra EdPlace
Hi Paula,
This is fantastic!
We’re really happy to hear that you find our website easy to use. We're really proud of our rewards and badges features and we are so happy to know that these have been useful incentives for your Granddaughters learning. If you do need any help at all, email us at help@edplace.com.
All the best,
The EdPlace team
good learning tool for the kids
good learning tool for the kids - they seem to enjoy and is informative
Bik
30. marts 2023
Besvarelse fra EdPlace
Hi Bik,
That's so awesome!
It really fills us with great joy knowing how helpful your kids find EdPlace. We hope that we continue to exceed your expectations. Keep up the great work at your end!
All the best,
The EdPlace Team
Besvarelse fra EdPlace
Hi Gemma,
We are really pleased that you’re enjoying using the website. If there is anything we can do for you, just let us know at help@edplace.com.
Have a wonderful day!
So helpful and great content
So helpful and great content, has really helped my boy with his lessons
17. marts 2023
Besvarelse fra EdPlace
Hi Alan,
Thank you for your kind words. We’re so happy to hear of the progress your child is making with our activities. We hope that we continue to exceed your expectations.
Keep up the great work at your end!
All the best,
The EdPlace team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.