The first year went well, the yearly subscription was due that when it all went wrong, the app now doesn’t work, my daughter can not complete her work and get it processed, the web page version is a... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
A great all rounder to boost child's confidence in a range of topics. A few niggles comparing to other well known alternatives: when a child answers in a different form e.g missing the hyphen or capit... Se mere
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We are using EdPlace for years for my home educated son. We welcome the style, where there is a text or video first and then questions. Most important is that we can return to previous years to practi... Se mere
Virksomheden har svaret
Edplace is a great resource, after deregistering my 13 Yr old from school. It is straightforward to set up and my child enjoys the learning in our home environment. Edplace send useful emails every... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Uddannelsesinstitution
- også i
- Butik med skoleartikler
- Educational Testing Service
- Fjernundervisning
- Softwarevirksomhed
Skrevet af virksomheden
EdPlace is an online educational resource provider designed to help parents, teachers and tutors support children throughout their education journey in English, maths, science and 11+ preparation for students in Year 1 to GCSE. Every resource on our platform is written by teachers, with five or more years experience, for students, to support the learning process that takes place in school and at home. Our thousands of resources in Key Stage 1- 3 are fully aligned to the requirements of the National Curriculum, and at GCSE and 11+, we cater to the specifications of all major examination boards (OCR, Pearson EdExcel, AQA, Eduqas, CEM and GL). Students can access resources at any time, via our website or iOS and Android apps, to ensure that learning really can take place whenever and wherever students choose. We believe that every parent and educator should have access to top-quality educational resources to enable children succeed. If used regularly, EdPlace students make on average 50% more progress in a school year compared to their peers - now that's smart learning!
Kontaktoplysninger
5 Tanner Street, SE1 3LE, London, Storbritannien
- help@edplace.com
- www.edplace.com
3,6
Middel
851 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 93 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Look else where it’s gone down hill
The first year went well, the yearly subscription was due that when it all went wrong, the app now doesn’t work, my daughter can not complete her work and get it processed, the web page version is a lot different than the app it would be nice for the app and the web page to sync. The app has not been updated in over 2 years, the YouTube channel looks like paid actors who have not posted anything in a year, the London phone number is a 1987 Ai that stutters like max headroom, you do not get connected to a human and have to leave a message. I have spoken to someone from the company but it didn’t solve the software issue on the app. We are looking elsewhere to get online education.
Does anybody else have the App issue ?
13. september 2026
Uopfordret anmeldelse
Besvarelse fra EdPlace
Hi Alex, thank you for your review. Please note that we have replied to your email and advised that the team is currently looking into the app issue you reported. We will send an update once a fix has been deployed.
very bad customer service and bad ai algorithm
very bad customer service all ai no help i rung back 5 times no answer very glitchy platform ai doesnt set work for student very inaccurate infomation.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra EdPlace
Hi Nathan,
We're sorry to hear about your experience and appreciate your feedback. We understand how frustrating it must have been to have trouble reaching our team and to encounter issues with the platform.
We'd like the opportunity to look into this for you. Please contact our Customer Support team via help@edplace.com with your account details so we can investigate and help resolve your concerns.
Kind regards,
The EdPlace Team
Ed Place helps me with home education…
Ed Place helps me with home education for my teenage Son. It’s easy to set tasks and do tests at the end of terms to check how your child is doing
6. februar 2026
Besvarelse fra EdPlace
Hi Donna,
Thank you so much for your review. Your feedback means the world to us and we hope that we can continue to exceed your expectations. We're here to help and support your child's learning journey every step of the way.
Keep up the amazing work!
All the best,
The EdPlace team
We would be lost without edplace itis a…
We would be lost without edplace itis a godsend,love that we get reports weekly I love that we can set tasks I love that there support on hand 24 7 for the students and love there are so many subjects
6. marts 2026
Besvarelse fra EdPlace
Hi Melanie,
Thank you so much for your kind words. Your feedback means the world to us, and we hope that we can continue to exceed your expectations. We're here to help and support your students' learning journey every step of the way.
Keep up the amazing work!
All the best,
The EdPlace team
Nothing worse than a company that…
Nothing worse than a company that doesn’t respond, terrible customer service.
I had a subscription with Edplace that I recently canceled the day it was due for renewal however the already took the money from my account .
I tried emailing to enquire about a refund and got no response, I then tried phoning which was automated and got nowhere, I tried the website chat app that told me to email also so I left 2 more emails and still was ignored.
Happy to take money but not willing to respond to any emails, I bet if I sent an email saying I was looking to take out a subscription I would get a reply.
Absolutely can’t stand companies like that.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra EdPlace
Hi Ryan,
We’re really sorry to hear about your experience, this certainly isn’t the level of service we aim to provide.
We’ve carefully checked our records but haven’t been able to locate any emails from you regarding this issue, which suggests something may have gone wrong in delivery. We completely understand how frustrating that must feel, especially when you’ve made multiple attempts to get in touch.
We’d really like to resolve this for you as quickly as possible. Could you please contact us directly at help@edplace.com with the name and email address linked to your account? This will help us locate your details and review the payment and refund situation right away.
Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience caused. We look forward to putting this right for you.
Best regards,
EdPlace Team
The best for homeschooling your child
The best for homeschooling your child, can't get any wrong and each subjects fully explained with lots of examples and advices. I have been using for 2 years now and even my child went back to day school ( year 9) as we have been living in temporary accommodation due to moving and waiting for permanent address, still using ED place and think can see lot much more educational program than at school ( which is I guess limited probably as per weekly hours and teachers availability), so gives your child opportunity for more knowledge and more practice. My child loves it.
6. marts 2026
Besvarelse fra EdPlace
Hi Jagoda,
This is amazing!
Thank you for sharing your feedback with us. Your story resonates with us all and certainly makes all our efforts to constantly improve what we offer well worth it. We’re here every step of the way on your child’s learning journey.
All the best,
The EdPlace Team
Worth every penny
When i started home schooling my youngest child from year 9 it was the first time I had done anything like this and was recommend eds place i chose the 15 pound a month option and found it very easy to use i chose the year group then browsed the work and set it my daughter found it easy to use and I could log in and see her progress she is now getting ready for gcse and there are practice papers on there too very helpful and very easy to use was worth the money would highly recommend
2. marts 2026
Besvarelse fra EdPlace
Hi Jaclyn,
Thank you so much for your review. Your feedback means the world to us and we hope that we can continue to exceed your expectations. We're here to help and support your child's learning journey every step of the way.
Keep up the amazing work!
All the best,
The EdPlace team
Great for core subjects
Excellent my son 10 spends 2 hours a day on ed place the site is easy to use and he can choose what he wants to do he is engaged and focused it provides maths English and science he really enjoys it
6. marts 2026
Besvarelse fra EdPlace
Hi Claire,
Thank you for your valuable feedback.
It's so great to hear that your child is enjoying the website, and we hope this continues. We're constantly working hard to improve our content to offer all our customers the best learning materials to support their needs.
Keep up the hard work at your end!
All the best,
The EdPlace team
There was plenty of choice from the…
There was plenty of choice from the lessons and any wrong answers were explained through very well
6. februar 2026
Besvarelse fra EdPlace
Thank you so much!
We’re really happy to hear how useful you found our resources. If there is anything we can do for you, just let us know at help@edplace.com (mailto:help@edplace.com). Have a wonderful day!
All the best,
The EdPlace team
its broken
when ever im doing english and have to select the right answer i select the right one them it tells me im wrong and when it shows me the answer it was the one i selected
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra EdPlace
Hi Neville,
Oh, that doesn’t sound right. Please contact our support team at help@edplace.com (mailto:help@edplace.com) with more information and we will help you with this issue.
All the best,
The EdPlace team
Dear parents please be careful
Dear parents,
I had a very disappointing experience with this company. They took £179.99 as an annual auto-renewal without any prior reminder or notification. As soon as I noticed the charge, I cancelled the subscription the same day.
Trying to contact them by phone is impossible—it’s only an answerphone telling you to use email. I emailed them immediately asking for a refund, but even after 7 days there was no response.
What’s more frustrating is that they replied publicly to my review saying they would refund, but no refund has been processed and no further communication received.
For a service aimed at parents, this lack of transparency, poor communication, and ignoring refund requests is very disappointing. Please be cautious about auto-renewal and payment practices.
23. januar 2026
Uopfordret anmeldelse
Edplace is a only a testing platform…
Edplace is a only a testing platform rather than imparting learning. It would be nicer to layout knowledge on the subjects to be tested instead of simply putting up questions.
9. januar 2026
Besvarelse fra EdPlace
Hi Maverick,
Thank you for taking the time to share your feedback. EdPlace is designed primarily as a practice and assessment platform, helping students check their understanding and prepare for tests through targeted questions and instant feedback.
That said, we do appreciate your suggestion about laying out subject knowledge in more detail, and we understand how this could be helpful for some learners. Your comments have been shared with our product team as we continue to review how we can best support different learning needs.
Thank you again for your honest review, we really value it.
Best wishes,
The EdPlace Team
This app helps me with the lessons I…
This app helps me with the lessons I give my kids.
5. december 2025
Besvarelse fra EdPlace
Hi Tosin,
Thank you so much for your review. Your feedback means the world to us and we hope that we can continue to exceed your expectations. We're here to help and support your child's learning journey every step of the way.
Keep up the amazing work!
All the best,
The EdPlace team
Not recommended at all.
Not recommended at all.
I paused my subscription in July and later found that three payments had been taken without any reminder or clear notice that billing would restart. When I contacted support, they said I was responsible and refused to issue any refund.
There was no usage on the account and no warning before the charges were taken. This is poor transparency and very disappointing customer service.
I would not recommend this company.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra EdPlace
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience was disappointing.
We’d like to clarify a few important points for transparency. Pausing a subscription temporarily stops access and billing for a defined period, but it does not cancel the subscription entirely. When a pause ends, billing resumes automatically in line with the subscription terms agreed to at sign-up. This is consistent with how most subscription services operate.
Our records show that the subscription was paused and later resumed, at which point billing restarted as expected. Reminder and billing information is provided within the account and in our terms, and we did not receive a cancellation request before payments resumed. While we understand how easy it is to overlook this, the responsibility to cancel rests with the account holder.
Regarding refunds, we appreciate that there was no usage during that period; however, as outlined in our policy, we’re unable to issue refunds for monthly payments unless there has been an administrative or system error on our side. In this case, we were unable to identify such an error.
We’re sorry to hear that you’ve decided to use an alternative provider, and we regret that we couldn’t resolve this in a way that met your expectations. We take feedback seriously and will continue to look for ways to improve how we communicate around pauses and renewals.
We wish you and your child all the very best with their learning journey.
Best wishes,
The EdPlace team
Not recommended at all.
Not recommended at all.
I paused my subscription in July and later found that three payments had been taken without any reminder or clear notice that billing would restart. When I contacted support, they said I was responsible and refused to issue any refund.
There was no usage on the account and no warning before the charges were taken. This is poor transparency and very disappointing customer service.
I would not recommend this company.
I choose another place like explore learning and Kumon rather than Ed place
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra EdPlace
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience was disappointing.
We’d like to clarify a few important points for transparency. Pausing a subscription temporarily stops access and billing for a defined period, but it does not cancel the subscription entirely. When a pause ends, billing resumes automatically in line with the subscription terms agreed to at sign-up. This is consistent with how most subscription services operate.
Our records show that the subscription was paused and later resumed, at which point billing restarted as expected. Reminder and billing information is provided within the account and in our terms, and we did not receive a cancellation request before payments resumed. While we understand how easy it is to overlook this, the responsibility to cancel rests with the account holder.
Regarding refunds, we appreciate that there was no usage during that period; however, as outlined in our policy, we’re unable to issue refunds for monthly payments unless there has been an administrative or system error on our side. In this case, we were unable to identify such an error.
We’re sorry to hear that you’ve decided to use an alternative provider, and we regret that we couldn’t resolve this in a way that met your expectations. We take feedback seriously and will continue to look for ways to improve how we communicate around pauses and renewals.
We wish you and your child all the very best with their learning journey.
The EdPlace team
Doesn’t work properly.
Paid for the family subscription. It seemed to work for one child but not the other! AI wasn’t assigning work, it kept saying “Something has gone wrong.” on one child's main page. It wouldn’t come up as completed when she had finished assignments, so she was doing it for nothing. The only thing I did like was the rewards system, it encouraged my youngest PDA child to use it. But it’s not an extensive report. If it had of worked for my eldest, my decision to cancel might have been different. From what I’ve gathered from using it is that it’s overpriced for what it is, so cancelled the £25 a month subscription.
18. januar 2026
Uopfordret anmeldelse
Besvarelse fra EdPlace
Dear Miss Stephens,
We’re really sorry to hear about your experience, and we appreciate you taking the time to share it. What you described isn’t the experience we want any family to have.
The issue you encountered with your eldest child’s account—where assignments wouldn’t load or register as complete—is almost always caused by a browser cache conflict. A quick cache clear or a browser refresh typically resolves it immediately, but we completely understand how frustrating it must have been when things didn’t work as expected in the moment.
We’re very pleased that the rewards system was helpful for your youngest, and we’re sorry that technical difficulties prevented you from fully benefiting from the platform for both children.
We’ve reached out to you directly to offer assistance and ensure you’re able to get the most from your subscription. If there’s anything further we can do to help, please don’t hesitate to reply to our email or contact our support team at help@edplace.com.
All the best,
The EdPlace team
Useful but occasional annoying glitches
Based on maths experience.
A valuable resource for learning and practice at all levels compromised by the annoying, OCCASIONAL ambivalence and downright errors (inaccurate 'teacher explanation', wrong or impossible answers).
9. januar 2026
Besvarelse fra EdPlace
Hi David,
We’re really sorry to hear that you haven’t enjoyed our service. Please do reach out to our friendly support team at help@edplace.com to provide us with more information. We want you to have the best experience possible and your feedback will help us to improve moving forwards.
All the best and we hope to be able to support you again in the future,
The EdPlace team
AI-recommended assignments do not function as promised, resulting in poor value for the subscription price
I am very disappointed with the value of the EdPlace children’s learning platform given the price I paid for the annual subscription. One of the key reasons I subscribed was the promise of AI-assisted assignment recommendations tailored to my children’s abilities. Unfortunately, this functionality has not worked as advertised.
In practice, the recommended assignment feature does not automatically suggest new activities once my children complete their tasks. Most of the time, I have had to manually select and assign activities myself, which defeats the purpose of paying for an AI-supported learning service. The core feature that justified the premium pricing has therefore not delivered the expected benefit.
Given that the automated assignment and personalization capabilities were a major selling point, I feel that the service does not provide value for money. I regret purchasing the annual subscription and am deeply disappointed with the overall experience, as well as the poor user interface design and found very confusing to use.
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra EdPlace
Dear Carol,
Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met expectations. Our goal is to provide a learning platform that supports both parents and children effectively, and we take concerns like yours seriously.
We’ve reached out to you directly to offer assistance and ensure you get the most from your subscription. If there’s anything further we can do to help, please don’t hesitate to reply to our email or contact our support team at at help@edplace.com (mailto:help@edplace.com).
Thank you again for taking the time to share your thoughts — feedback like yours helps us improve and deliver a better experience for all our users.
All the best,
The EdPlace team
Very good for homeschooling very easy…
Very good for homeschooling very easy to use and set up and i like how I can see on the app the scores that my child gets, the app has certainly improved as well since we last used it & no problems with glitches which is brilliant
9. januar 2026
Besvarelse fra EdPlace
Hi there,
Thank you so much for taking the time to send a review and we are really pleased that you’re enjoying using the app. Happy learning for the future and have a wonderful day.
All the best,
The EdPlace team
The app was fine until it started marking things incorrectly…
So when we first started using it for my 7 year olds maths and English it was okay but then things started happening like questions that were answered correct got ticked off as wrong and some of the questions that were asked weren’t very clear on what it wanted answered also I think that when it’s a multiple choice question it should be made known in bigger writing as it was hard to tell if it was due to the writing being in small print under the initial question. I unfortunately had to cancel my subscription to Ed’s Place and the cost seems a little steep for something that doesn’t work properly.
2. januar 2026
Besvarelse fra EdPlace
Hi Felisha,
We are very sorry to hear that you had been experiencing these difficulties and decided to cancel your subscription. If you would like to contact our support team at help@edplace.com (mailto:help@edplace.com) with further information, we would be very happy to look into this for you as an urgent priority so you can get back to learning on EdPlace.
We hope to hear from you soon,
The EdPlace team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.