Received parcel however the glasses themselves were missing, I contacted them straight away 2 weeks ago and they still haven't provided a solution, I'd like a refund ASAP please
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very happy. I had issues ordering a pair of Rayban Sunglasses from a UK firm, so called Edel-Optics as their website suggested they had the Sunglasses in stock. They confirmed they did have the stock,... Se mere
Glasses arrived on time but the parcel was damaged. Fortunately the crushed box didn’t reach the glasses but the glasses box should have reached me in tact as that’s the corresponding box to show legi... Se mere
Was a bit concerned because of the bad reviews but got the shades in 4 working days. The price was cheaper 25% compared to other shops a nice bargain.
Virksomhedsoplysninger
Skrevet af virksomheden
Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!
Kontaktoplysninger
Nobistor 16, 22767, Hamburg, Tyskland
- +44 330 818 6761
- info@edel-optics.co.uk
- www.edel-optics.co.uk
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great price
Great price, and no import tax even for orders above £135. Delivery was faster than ordering goods from the U.K. 😂 Kudos Edel-Optics, and thanks for my shades being cheaper with £170 U.K. Retail price
Fast Frame Replacement
I managed to break the frame of my glasses at 11am on Wednesday. I found the exact same frame on the website and ordered them. They were delivered from Germany to my home in the UK at 11:30am Thursday. Absolutely amazing service and the price was astoundingly cheap.
I can’t praise this company enough. Thank you.
Fast delivery and easy refund process
Great product Excellent service Fast…
Great product Excellent service Fast delivery Good price Delighted
Excellent
Excellent, I’m really happy with my second purchase from this site.
Great customer service, on time delivery, high quality and perfect packaging.
Buyers Beware! No customer Service!
This company failed to supply correct lenses in a £400 pair of prescription glasses. This company doesn't respond to emails or complaints via their 'Contact Us' portal, no customer service response at all! UK, phone number totally unreachable! Ordered Mallow (Purple) phototropic lenses and was sent clear lenses that are non reactive to sunlight. No response to three sent emails asking for an explanation, no offer of reconciling issue or partial refund. I can not recommend this company at all! UK buyers please beware! Now seeking legal recourse!

Besvarelse fra edel-optics.co.uk
Do not care about her costumers
After 2 months waiting for the items I bought I decided to cancel it.
This company doesn't care about her costumers. After many emails and calls I always received the same answer trying to avoid their responsability and not giving me any solution to the problem.
When they sell the sunglasses everything was easy till you pay. Then they start postponing the deliver because they don't have the item in stock. They should buy it from another seller and send it you if they care about his service.... but they don't do it, they don't care....
I bought the same sunglasses from another website and I received them in 2 days, only 2 days...
This company should learn how to take care of his costumers and how to solve problems, not only trying to avoid them.

Besvarelse fra edel-optics.co.uk
Excellent service
Excellent service. Order received within 36 hours.
Would definitely recommend - lowest cost glasses on internet even with delivery costs.
I was scared at first to order I’m glad…
I was scared at first to order I’m glad I did as I made the best decision ever… product 💯 genuine, well packaged and affordable price for designer glasses. I will definitely come back for more
I don't usually leave reviews but this…
I don't usually leave reviews but this time I think I should share my experience.
I ordered a pair of glasses on 26th of November. There was a great Black Friday discount, so I was very happy to use it as there were many nice design glasses on their website. I was waiting for my order for a few weeks and still there were no updates about it. I emailed them on 21st of December to make sure it's in process and when I can expect to receive it. They responded pretty quickly with the apology that it's taking so long and that my model will be available for delivery in 1-2 weeks because it is in the glazing process now. After a few more weeks I still didn't receive any updates about my order so I emailed them again on 16th of January. This time they responded to me very shortly that they can't complete the order and that they must cancel it. After a few minutes I received an email that my order was canceled and that I must send my bank details for a refund. I sent another email to them asking what the problem was, is it the problem with the lenses I chose or the frame was damaged, etc. I still wanted those glasses and perhaps we could find an agreement. They replied to me very shortly that the model can't be glazed and that's it. Well to me it doesn't make any sense at all. I saw this model in many other websites and if it's not possible to glaze then why is it on your website then? Why do you sell such expensive frames which you are incapable to glaze? And why did all of this take more than 2 months..?
I still don't understand why this website has so many good reviews...
Update:
They cancelled my order and processed the refund on 24th of January. I received the money only on 20th of February. So I waited a MONTH to get my money back. Unfortunately not a full amount of it. As I started to ask why I didn't get all the money the response was that they paid full amount, but because of the "exchange rate" I was paid less. Literally I needed to pay more than 10£ extra for THEIR incompetence! This is beyond everything! Beware UK buyers as they might going to refund you in euros!

Besvarelse fra edel-optics.co.uk
Ordered for delivery before Xmas
Ordered for delivery before Xmas. Actually delivered on 19th January

Besvarelse fra edel-optics.co.uk
Fast service and a great product
Lovely sunglasses - bargain price - great service
Just received my new pair of Polaroid sunglasses. Had the same model with different lenses. As I really like the sunglasses and the were at an excellent price at Edel (perhaps because a previous year's model), I thought it would be great to get them. Had never used this site before, but read the positive reviews and decided to go for it. Very pleased. Sunglasses arrived well packaged in just a few days. and with the original Polaroid hardcase etc. Received emails about expected delivery (initially Friday, then revised to Monday). Arrived Monday. All good!
Adore my new eyewear ❤️🤓
Easy transaction. Fast postage.
So happy with my new glasses!
I adore them. ❤️
Fantastic service
Fantastic service. I ordered a pair of Versace glasses and I received them the next day.
Brilliant- no problems
Was hesitant ordering from Europe just before Christmas, however it was brilliant service . Glasses arrived in time and perfect packaging and quality- 5stars .
Very happy customer ☺️
Have bought from Edel-Oprics several times. Cheapest online for the sunglasses I wanted. Free delivery, bought one day, arrived the next. Securely packaged. Absolutely love the sunglasses. Come complete as always with branded box, cleaning cloth etc. can’t rate this company highly enough ☺️
Fantastic product at great price and…
Fantastic product at great price and super speedy delivery
Very good customer service and pricing
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