edel-optics.co.uk Anmeldelser 

6.386
•
TrustScore 3.5 ud af 5

3,3

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Received parcel however the glasses themselves were missing, I contacted them straight away 2 weeks ago and they still haven't provided a solution, I'd like a refund ASAP please

Bedømt til 5 ud af 5 stjerner

Very happy. I had issues ordering a pair of Rayban Sunglasses from a UK firm, so called Edel-Optics as their website suggested they had the Sunglasses in stock. They confirmed they did have the stock,... Se mere

Bedømt til 3 ud af 5 stjerner

Glasses arrived on time but the parcel was damaged. Fortunately the crushed box didn’t reach the glasses but the glasses box should have reached me in tact as that’s the corresponding box to show legi... Se mere

Bedømt til 5 ud af 5 stjerner

Was a bit concerned because of the bad reviews but got the shades in 4 working days. The price was cheaper 25% compared to other shops a nice bargain.

Virksomhedsoplysninger

  1. Solbrillebutik
  2. også i
  3. Brillegrossist
  4. Kontaktlinseleverandør

Skrevet af virksomheden

Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!


Kontaktoplysninger

3,3

Middel

TrustScore 3.5 ud af 5

6 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

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3,3

Alle anmeldelser

(6.386)

15 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Great price

Great price, and no import tax even for orders above £135. Delivery was faster than ordering goods from the U.K. 😂 Kudos Edel-Optics, and thanks for my shades being cheaper with £170 U.K. Retail price

6. marts 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Fast Frame Replacement

I managed to break the frame of my glasses at 11am on Wednesday. I found the exact same frame on the website and ordered them. They were delivered from Germany to my home in the UK at 11:30am Thursday. Absolutely amazing service and the price was astoundingly cheap.
I can’t praise this company enough. Thank you.

2. marts 2023
Bedømt til 5 ud af 5 stjerner

Excellent

Excellent, I’m really happy with my second purchase from this site.
Great customer service, on time delivery, high quality and perfect packaging.

15. februar 2023
Bedømt til 1 ud af 5 stjerner

Buyers Beware! No customer Service!

This company failed to supply correct lenses in a £400 pair of prescription glasses. This company doesn't respond to emails or complaints via their 'Contact Us' portal, no customer service response at all! UK, phone number totally unreachable! Ordered Mallow (Purple) phototropic lenses and was sent clear lenses that are non reactive to sunlight. No response to three sent emails asking for an explanation, no offer of reconciling issue or partial refund. I can not recommend this company at all! UK buyers please beware! Now seeking legal recourse!

10. februar 2023
Uopfordret anmeldelse
edel-optics.co.uk-logo

Besvarelse fra edel-optics.co.uk

Hello Darryn, 
we are sorry that you are unhappy with your order.
We have already ( within 2 days ) sent you a reply and offered a solution. 
According to our opticians, photochromic lenses were ordered for your frame as requested. Unfortunately, the UV radiation is currently not sufficient to activate this property in the lenses.
We kindly ask you to keep testing the glasses under sunlight (or UV light) until April to check if the lenses are tinting accordingly.
If you are still experiencing problems with the lenses, just let us know and we will send you the instructions for the return. Our opticians will take care of the complaint the quickest possible.
Kind regards,
Edel-Optics

Bedømt til 1 ud af 5 stjerner

Do not care about her costumers

After 2 months waiting for the items I bought I decided to cancel it.
This company doesn't care about her costumers. After many emails and calls I always received the same answer trying to avoid their responsability and not giving me any solution to the problem.
When they sell the sunglasses everything was easy till you pay. Then they start postponing the deliver because they don't have the item in stock. They should buy it from another seller and send it you if they care about his service.... but they don't do it, they don't care....
I bought the same sunglasses from another website and I received them in 2 days, only 2 days...
This company should learn how to take care of his costumers and how to solve problems, not only trying to avoid them.

26. januar 2023
Uopfordret anmeldelse
edel-optics.co.uk-logo

Besvarelse fra edel-optics.co.uk

Hello Jesus,

Thank you for your enquiry. We're very happy to help you with this.

We really want to help you solve your problem with Edel-Optics!

You have to understand that in Europe every contractor generally has problems with the delivery of the items.

We tried to get the product from the manufacturer, but unfortunately we did not get an exact delivery date for the model Polo-PH4165-50171U.

We have kept you informed of the status at all times and you must remember that the customer team has no control over the manufacturer or the out of stock models.

We can only guarantee a delivery date for the models in stock.

After you decide to cancel the order, the refund has been credited back to your account immediately.

We apologize again for the long wait and recommend that you only order what is in stock to avoid delivery problems.

We thank you for your patience and understanding.

Bedømt til 5 ud af 5 stjerner

Excellent service

Excellent service. Order received within 36 hours.
Would definitely recommend - lowest cost glasses on internet even with delivery costs.

26. januar 2023
Bedømt til 1 ud af 5 stjerner

I don't usually leave reviews but this…

I don't usually leave reviews but this time I think I should share my experience.

I ordered a pair of glasses on 26th of November. There was a great Black Friday discount, so I was very happy to use it as there were many nice design glasses on their website. I was waiting for my order for a few weeks and still there were no updates about it. I emailed them on 21st of December to make sure it's in process and when I can expect to receive it. They responded pretty quickly with the apology that it's taking so long and that my model will be available for delivery in 1-2 weeks because it is in the glazing process now. After a few more weeks I still didn't receive any updates about my order so I emailed them again on 16th of January. This time they responded to me very shortly that they can't complete the order and that they must cancel it. After a few minutes I received an email that my order was canceled and that I must send my bank details for a refund. I sent another email to them asking what the problem was, is it the problem with the lenses I chose or the frame was damaged, etc. I still wanted those glasses and perhaps we could find an agreement. They replied to me very shortly that the model can't be glazed and that's it. Well to me it doesn't make any sense at all. I saw this model in many other websites and if it's not possible to glaze then why is it on your website then? Why do you sell such expensive frames which you are incapable to glaze? And why did all of this take more than 2 months..?

I still don't understand why this website has so many good reviews...

Update:
They cancelled my order and processed the refund on 24th of January. I received the money only on 20th of February. So I waited a MONTH to get my money back. Unfortunately not a full amount of it. As I started to ask why I didn't get all the money the response was that they paid full amount, but because of the "exchange rate" I was paid less. Literally I needed to pay more than 10£ extra for THEIR incompetence! This is beyond everything! Beware UK buyers as they might going to refund you in euros!

22. januar 2023
Uopfordret anmeldelse
edel-optics.co.uk-logo

Besvarelse fra edel-optics.co.uk

Hello Az, we apologize for the inconvenience with the glasses.
Our opticians have indeed checked the glasses. Unfortunately, the model cannot be glazed with your visual acuity. It can only be glazed with almost 0 dpt, i.e. max. +/- 0.5 dpt.
We have refund you the full amount.
The difference is because of the exchange rate and bank fees(please ask your institute).
Best regards, 
Edel-Optics

Bedømt til 1 ud af 5 stjerner

Ordered for delivery before Xmas

Ordered for delivery before Xmas. Actually delivered on 19th January

19. januar 2023
edel-optics.co.uk-logo

Besvarelse fra edel-optics.co.uk

HI Gary, we are sorry for the delay and apologize for the inconvenience

The glasses you ordered are not in stock and have therefore been ordered by us at our manufacturer. A repeat order is normally sent to us within 2 weeks.
In the meantime, you have received the package

Best regards,
Edel-Optics

Bedømt til 5 ud af 5 stjerner

Lovely sunglasses - bargain price - great service

Just received my new pair of Polaroid sunglasses. Had the same model with different lenses. As I really like the sunglasses and the were at an excellent price at Edel (perhaps because a previous year's model), I thought it would be great to get them. Had never used this site before, but read the positive reviews and decided to go for it. Very pleased. Sunglasses arrived well packaged in just a few days. and with the original Polaroid hardcase etc. Received emails about expected delivery (initially Friday, then revised to Monday). Arrived Monday. All good!

16. januar 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Brilliant- no problems

Was hesitant ordering from Europe just before Christmas, however it was brilliant service . Glasses arrived in time and perfect packaging and quality- 5stars .

19. december 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Very happy customer ☺️

Have bought from Edel-Oprics several times. Cheapest online for the sunglasses I wanted. Free delivery, bought one day, arrived the next. Securely packaged. Absolutely love the sunglasses. Come complete as always with branded box, cleaning cloth etc. can’t rate this company highly enough ☺️

4. januar 2023

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