Eddie Bauer Anmeldelser 

I bought a 250.00 jacket no more than eight months ago and the zipper is falling apart. The quality is crap. I reached out to them to see if they could help, but because I don’t have the receipt, they will not help. There is much better quality out there would not buy again.

I am only leaving a one-star because there is no option to leave 0 stars! I ordered a smart heated electric wi-fi enabled throw blanket at the beginning of November. Once I received the throw I learned that the app for wi-fi was not available anymore and was not even an Eddie Bauer product. No biggie! In less than three months the throw has stopped working. I paid well over $100 for this throw and now it does not work. I promptly went online to support and emailed Eddie Bauer with the issue and explained I only wanted to exchange the item. I was told I would have to drive over an hour and half away to exchange in the outlet store closest to me and that was not a guarantee they would have it. I ordered online and not at a store. I explained in my follow up email that would not work for me and was pretty much told oh well, your problem not ours. If I had wanted my money back I could maybe understand driving to the store (and I still wouldn't like it) but I only wanted an exchange for my item. All of the responses are canned responses from a customer service hub in another country. WILL NEVER PURCHASE FROM THIS COMPANY AGAIN!

If zero were an option, Eddie Bauer would earn it. DO NOT shop their online store unless you are okay with never having an option to make a return and actually see your refund. Unlike other retailers in the outdoors space, Eddie Bauer does not let you return all items at a physical store (it's convoluted rules about which specific items are eligible for in-store returns) and then when you do take the time to pack and drive to UPS to send a return (at your own expense) because Eddie Bauer takes three+ weeks to process your order and it misses the holidays, so you have to buy alternate gifts elsewhere, they do not honor your return, pretending they never received what you clearly sent via their UPS label. Done shopping with them and strongly encourage others to seek alternate retailers for your outdoor items.

I don't know how I did business with this company again after the last horrible experience I had with them. If you order with them online it's a crap shoot as to whether you will get your products even if you pay the expedite fee. It's ridiculous. Great product but you can't get them. I don't know how they stay in business.

What a disaster!!! They took such a great Canadian Brand and destroyed it.. Never received order so I can't comment on quality but thier logistics personnel are liars. They should close down and stop taking orders if they can't fulfill.

Ordered an item, it was stuck at the local delivery depot and was not delivered. Talked to the delivery agency and asked that they look for it and was told to have Eddie Bauer open a case. They refused to do so and disconnected from me multiple times during this chat.

Eddie Bauer Kids is a scam, honestly, I really don’t think the company is legit. Ordered a product, received on time, but didn’t fit. Tried to return (according to the return policy) and they are saying they have a problem and cannot process the return - it’s been 3 weeks. I want my $100 back

I bought lined pants, the picture showed a light blue colour. I ordered one pair because I have already one pair of grey pants, same model, same size, from Eddie Bauer. When the pants arrived they looked more grey than blue (the reason for 3 stars). I now have 2 pairs of lined pants of grey colour. I like their sizing and quality.
Outside of this review: the MAGA movement in the US is turning me off American companies and thus I will be looking at Canadian made products.

Worst shipping and return policies. Spent 32.77 returned the product and they're charging me for shipping to deliver and return with a credit of only 11.00. I'm without the product and somehow this lengthy return situation has me put of pocket 22.00!
Never again would I buy from this company.

When ZERO stars would be too many, but they force you to have at least one!!
Unbelievable how poor their customer service is. The offshore staff is trained to simply lie directly to you. Their strategy seems to be "Promise anything the customer wants, and hope they don't contact us again!' I could go on and on, but just believe me when i say DO NOT EVER PURCHASE ANYTHING FROM THEM!!

The time between ordering and actual shipment of items is ridiculous. I have yet to receive my items, but they have received payment. Terrible service!

Horrible customer services….. starting on december 2024 ending after exanging 10 emails with no satisfying result on january the 10

NEVER AGAIN

I ordered some flannel lined jeans for the winter season and used a $15coupon so was pretty happy. I even got delivery a day early. Turns out got shipped two unrelated items instead of my pants. Customer service sets up a return that I have to print out and pack and take to UPS. The worst part is I have to reorder the pants if I still want them and it will take 7-10 days to process the return. You would think that things should be more automatic. I am going to just do the return and get my refund and buy from somewhere else. Someone who would keep my business would have resent my order right away or at least as soon as they got the return.

I have been using Eddie Bauer to purchase my jeans. I am tall and Eddie Bauer has always provided jeans that fit and are comfortable. In recent years and especially in recent months, I have not been able to purchase jeans anymore because they have always been out of stock. I have become very disappointed in their availability. I unfortunately have moved on to another brand of jeans. I will still purchase other items, but I can’t count on them providing me with jeans I need.

I wish there were an option to rate this service with zero stars, as I believe even one star is too generous for the service this company provides to its customers. The store does not accept returns for shoes in person; instead, you have to mail them back and pay for the shipping yourself. When you go to the website to print the return label, it often doesn't work. I've had to call multiple times and speak to several people who promised to email me, but I'm still waiting. Never purchase anything again.

I love the heavier weight trail leggings I ordered. I dislike Eddie Bauer's terrible customer service in returning them when the size was wrong. I could not print a return label. Customer service said they'd correct it within 48 hours. They never did. They just kept sending the same apologetic email when I tried again. I resorted to returning them in the local store and the clerk wasn't sure the return would work, but it did. Love the leggings, HATE THE SERVICE. I have only returned to order the size I know fits. Otherwise, will not be back.

Great products! Worst shipping experience! You will be lucky to even receive the orders placed.

I'm in the same boat as everyone else on this feed. Ordered on November 13th. Have still only received 2 of 6 items. To add insult to injury, I logged into my bank account to find FOURTEEN transactions in my account. With an overcharge of over $450! And when I messaged customer service, they told me to deal with my credit card company and dispute the charges. Like how am I meant to go over 14 line items with my credit card company? Not to mention the time out of my day, due to Eddie Bauer's broken systems. Beyond ridiculous.

I ordered an item (pyjamas) as a Christmas gift on 12 Dec 2024. On 15 Dec I was told by email the item had shipped. For the next few weeks the tracking had the item in transit. Having missed it for Christmas, On Jan 2 2025 I texted with customer service and was told the item was lost. They were sorry. I was told to expect a refund within 10 days. That's it. Let's see if the refund arrives, but it's clear there is no hands-on company management regarding their shipping.

Similar story to many others. Ordered items 4 weeks in advance of Christmas. All in stock. 1/4 items purchased shipped in 2 days and arrived in 9. The other 3 items didn’t ship until the 22nd. Asked for an explanation. The “customer service” that the initial bot based screening sent me to was useless. Canned responses with no clarity and no offer of resolution. Simply they lie. Eddie Bauer claims they will ship in a period, don’t count on it (read others reply here), customer service is an absolute outsourced joke. Completely useless.