Ecosusi Anmeldelser 237

I bought a backpack as a gift from ECOSUSI. the bag arrived damaged. completely squashed. I sent photos to ECOSUSI and was told they will replace the bag. That was a month ago and I have sent a follow up email asking when I can expect replacement and never heard from them again.

The product broke due to poor quality within a year of normal use. I didn't carry anything heavy in my backpack, but the vegan leather is tearing apart around the strap. The material cannot sustain any weight put on. I would to customer service, but their replies made no sense and felt like it was written by a robot, because the didn't seems to actually read my emails, and they didn't reply to the questions i asked.
First they offered to replace the bag, but when I accepted that offer, it turned out they would only give me about a 60% discount on a new bag.
The bags are cute on pictures, but they will not last very long, so I don't think they are worth the money

Gute Erfahrung gemacht, Lieferung nach Österreich unproblematisch, nachträglicher Wunsch wurde rasch berücksichtigt, die Kommunikation war super.
Einiges Manko ist die Menge an Plastik bei der Verpackung, hier ließe sich sicher noch nach Alternativen suchen.

THIS IS YOUR WARNING! Don’t buy from this site! Just a negative experience overall. Package was undeliverable which have never happened to me and took 7-9 emails to even get a reply back.

I had to send them an e-mail one month after ordering a bag because I haven't got any news from them and the bag wasn't sent. They sent it the day after receiving my mail. I just received the bag, good quality, good looking. It's just not appropriate to just get your money and don't send the bag or whatever until we sent an e-mail to complain. I really think that if I didn't said anything i'll not have my bag yet. That's why i'm giving it a bad review.

I like their style, but the speed of the product distribution really shocked me a bit.

Me gustaría poder hablar de sus productos, pero el problema es que no me han llegado. Realicé un pedido a través de la web de Ecosusi, todo fue correcto y se confirmó que el paquete llegaba a la empresa de mensajería. 1 semana después de que la empresa de transporte recibiera el paquete, sigo sin tenerlo en mi poder. Escribí al servicio de atención al cliente de Ecosusi para indicar la incidencia, también les decía que en los datos de seguimiento constaba que llevaba 2 días en reparto, la empresa de reparto no contesta o me da mensajes de que hablaran con el mensajero, y me dirijo hacia ellos para que puedan hablar con dicha empresa, únicamente se remiten a darme el número de seguimiento. En 2 ocasiones he contactado con Ecosusi sin obtener ningún tipo de ayuda, a pesar de que la compra se la he realizado a ellos, y no a la empresa de transporte, no veo mayor interés por su parte. No recomiendo en absoluto comprar productos a esta empresa, una vez han cobrado se desentienden totalmente.

Es tal y como se muestra en la imagen,es completamente hermosa,tardo 3 semanas en llegar a México

Many people told me what the beautiful bag. I like it😍.
Little suggestion that’s too heavy than I think, adding cup holder

I am a teacher who is very picky about my messenger bag both in style and functionality. The regular wear and tear I put on a bag is tremendous, but my Ecosusi bag has held up amazingly, so that I wanted to recommend them for my family and friends. I also highly value the backpack style, which I decided to try to avoid shoulder and back strain. It has worked extremely well for me. I originally thought the backpack would be awkward to use but the straps hold up, are adjustable and the entire bag works so well for me I'm thrilled and have much less back strain. The styles are so wonderful and evoke femininity and have attention to detail and functionality that I really like.

I ordered the Sombre Vintage Briefcase - Brown for a Christmas gift and they delivered it the day before. I am beyond happy with my purchase. The quality of the briefcase, the dimensions, storage space and versatility the bag offers is exactly what I was looking for. I highly recommend this vendor and product. A+++++

Had ordered before through Amazon but they didn't carry what I wanted. Went to the website and was so surprised the speed of shipping and the quality. I absolutely love this bag. Quality, versatile. Will absolutely order from here again.

Great quality and nothing damaged in transport. Would recommend.

I have bought several great bags from this company. My last was a gift from my husband. Within a few days, the bag broke as a result of a manufacturer's defect. I emailed customer service, sent the pictures they requested, and they replaced the bat at no cost to me. It was a great transaction; I will continue to purchase from them. The styles are great, and I always get complimented on my bags.

Beautiful bags, I’ve gotten two so far and I’m in love with the vintage but classic look. Whenever I go people ask me about them. You won’t find them in stores like a MK or a coach. This is special and carefully made.

Great product although I saw it way cheaper on Prime day. When I sent an email to cancel my order, I was told it was already sent out and nothing I could do at that point but send it back when it arrives. International shipping wasn't worth it.

This bag is GREAT! It's as cute as the photo on the website. Website is easy to navigate. And I love that it's vegan.

Still haven’t got my package after 3 months

It came so fast and the quality is amazing! Got bunch of compliments, from friends and strangers!

All very well, thanks! We are very happy with the producto is very nice and very Fast with the shippment