This was our second purchase of an Ebac dehumidifier The first one (18 months old now) works very well and really 'sucks' the moisture that builds up over winter in the stone walls of our house.... Se mere
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Se, hvad kunderne siger
Ordered replacement carbon filters for dehumidifier online via their website, easy to process and pay. Arrived quickly and tracked and used DPD (my best rated courier provider). Item (pack of 3) fit w... Se mere
Virksomheden har svaret
Quick reliable delivery, very helpful UK based staff on helpline - knowledgeable and polite. Very happy with dehumidifier purchased for my daughter’s damp flat. It’s working very effectively as is my... Se mere
Virksomheden har svaret
The quality of the washing machine is excellent, delivery very good. The warranty and support is exceptional, thank you. Ordered direct from Ebac was easy, quick and included a discount making it a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We have one fundamental philosophy; understand our customers and engineer innovative products which meet their needs better than anyone else in the market. Our current chairman John Elliott founded Ebac in 1972. Starting as a one-man business, over the last five decades, Ebac has grown into an international manufacturer whose innovation has seen great success in the dehumidifier, water cooler, washing machine and heat pump markets.
Kontaktoplysninger
Ebac Group, Ketton Way, Aycliffe Business Park, DL5 6SQ, Newton Aycliffe, Storbritannien
- 0345 805 0000
- customer.services@ebac.com
- www.ebac.com
4,7
Fremragende
8 t anmeldelser
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Besvarelse fra Ebac Ltd
Thank you for your review,
We're delighted to hear that your order arrived the very next day. Providing a fast and reliable delivery service is something we take great pride in, so it's wonderful to know you had such a positive experience.
Kind Regards,
Natalie
Excellent technical information before purchase, Made on Britain. Fast delivery
This was our second purchase of an Ebac dehumidifier The first one (18 months old now) works very well and really 'sucks' the moisture that builds up over winter in the stone walls of our house.
The second dehumidifier is used by our daughter to dry her laundry and she is impressed with how quickly the washing gets 'almost' (approx 85%) dry. In her experience getting it fully dry is a waste of energy as all that is needed for the final 15% is a light airing.
It is pretty quiet (not silent), and it doesn't seem to cost that much to run.
21. november 2025
Besvarelse fra Ebac Ltd
Thank you for your wonderful review and for choosing Ebac again! We're delighted to hear that your first dehumidifier has been performing so well over the past 18 months, helping to manage moisture in your home and keeping your stone walls dry throughout the winter months.
It's also fantastic to know that your daughter is seeing great results with her dehumidifier when drying laundry. We're pleased that it's helping to significantly reduce drying times while remaining economical to run and operating at a comfortable noise level.
We really appreciate your kind comments about the technical information provided before purchase and our fast delivery service. Thank you for your continued support of British-made products.
Kind Regards,
Natalie
We have had an Ebac washing machine…
We have had an Ebac washing machine previously and it does what it says on the tin superbly.
17. maj 2026
Besvarelse fra Ebac Ltd
Thank you for your review,
We're delighted to hear that you've had such a positive experience with your Ebac washing machine. It's great to know that it has performed exactly as expected and continues to deliver reliable results. We really appreciate your support and confidence in our products.
Kind Regards,
Natalie
Besvarelse fra Ebac Ltd
Thank you for your review,
We're pleased to hear that your order arrived promptly and that the goods were exactly as expected. Providing an efficient and reliable service is important to us, so it's great to know we delivered on that occasion.
Kind Regards,
Natalie
Dehumidifier filters
I ordered some new filters for my dehumidifier and they arrived in a couple of days great service and a great price
17. maj 2026
Besvarelse fra Ebac Ltd
Thank you for your review,
We're delighted to hear that your replacement dehumidifier filters arrived so quickly and that you were pleased with both the service and the price. We always aim to provide a smooth ordering experience and fast delivery, so it's great to know we met your expectations.
Kind Regards,
Natalie
Fabulous dehumidifier x
Fabulous dehumidifier x
Delivery 🚚 on time and I was text beforehand to tell me delivery slot x
17. maj 2026
Besvarelse fra Ebac Ltd
Thank you for your lovely review,
We're delighted to hear that you're so pleased with your dehumidifier. It's also great to know that your delivery arrived on time and that the delivery updates and time slot notifications helped make the experience even smoother.
We really appreciate your feedback and hope you continue to enjoy the benefits of your dehumidifier.
Kind Regards,
Natalie
The quality of the washing machine is…
The quality of the washing machine is excellent, delivery very good. The warranty and support is exceptional, thank you.
Ordered direct from Ebac was easy, quick and included a discount making it a good value for money.
17. maj 2026
Besvarelse fra Ebac Ltd
Thank you for your wonderful review,
We're delighted to hear that you're pleased with the quality of your washing machine and that your delivery experience was a positive one. It's especially rewarding to know that you value our warranty and customer support, as we strive to provide excellent service throughout your ownership journey.
We're also glad that ordering directly from Ebac was quick and straightforward, and that you were able to take advantage of a discount that made your purchase even better value for money.
Kind Regards,
Natalie
This dehumidifier really does a great job
I am really pleased with this dehumidifier i bought from ebac. It was sent promptly and was easy to set up. It has been pumping loads of moisture out of the air in my flat and i have recommended this to friends and family.
2. februar 2026
Besvarelse fra Ebac Ltd
Thank you for taking the time to share your experience,
We're delighted to hear that you're so pleased with your dehumidifier and that it was delivered promptly and easy to set up. It's fantastic to know it's making such a difference in your flat by removing excess moisture from the air. We really appreciate your recommendation to friends and family that means a lot to us.
Kind Regards,
Natalie ☺️
Absolutely excellent dehumidifier
Absolutely excellent dehumidifier! Highly recommended if you need a dependable, professional-grade dehumidifier that delivers exactly what it promises!
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ebac Ltd
😊 Thank you for your fantastic review,
We're delighted to hear that you're so pleased with your dehumidifier and that it has met your expectations. Your recommendation means a great deal to us, and we're thrilled that you've found it to be dependable, professional-grade, and true to its promises.
Kind Regards,
Natalie
I paid to have my washing machine…
I paid to have my washing machine installed with the old being removed and recycled. First off the guys were not competent installers just delivery drivers they said the new pipe was to short and they would have to use the old pipe which wasn’t a big issue but they spilt water from the waste pipe and the cold fill all over the floor and as a professional installer of dishwashers and washing machines could have been avoided. Next because i expected them to replace the rubber seals on the old inlet pipe with new ones from the new pipe which they didn’t do they ended up with the pipe leaking and blaming it on the newly installed pipe work. This i had to get a friend to do which isn't the outcome i wanted as a disabled person. Next the washing machine is fitted out of level again another issue i need someone else to rectify after paying to have the job done i now have to pay someone else to rectify the mistakes.
12. maj 2026
Besvarelse fra Ebac Ltd
Thank you for your review and for taking the time to share your experience. We are very sorry to hear about the issues you encountered with your installation, and we completely understand how frustrating and disappointing this must have been, especially as you paid for a full installation and removal service.
The problems you’ve described, including the water spillage, the pipe connection concerns, and the machine not being left level, are not the standard we expect from our delivery and installation partners. we are sorry for the additional inconvenience this has caused.
Your comments will be passed on to the relevant team so this can be fully investigated delivery crew. We would also encourage you to contact our customer service team directly so we can look into this further.
Kind regards,
Natalie
Excellent Product
I’ve been waiting a few months before posting this review as I wanted to see how well the dehumidifier worked out. Well, I wasn’t disappointed with the Ebac dehumidifier - it’s been working brilliantly since setting it up in midwinter. Don’t compromise on cheaper dehumidifiers and buy one from these guys.
29. november 2025
Besvarelse fra Ebac Ltd
Thank you for your review and for taking the time to share your experience after using the dehumidifier for a few months. We’re delighted to hear that it has been working brilliantly for you since midwinter and that it has met your expectations.
It’s also great to know that you’re so pleased with your Ebac purchase and we really appreciate your recommendation.
Kind regards,
Natalie
Replacement carbon filters for…
Ordered replacement carbon filters for dehumidifier online via their website, easy to process and pay. Arrived quickly and tracked and used DPD (my best rated courier provider). Item (pack of 3) fit well and easy to remove/replace filter. Please with product.
13. maj 2026
Besvarelse fra Ebac Ltd
Thank you for your review and for your kind feedback. We’re delighted to hear that you found the ordering process easy, delivery quick and well-tracked, and that DPD provided a reliable service.
It’s great to know the replacement carbon filters fit well and were easy to install, and that you’re pleased with the product overall.
Kind regards,
Natalie
Quick reliable delivery
Quick reliable delivery, very helpful UK based staff on helpline - knowledgeable and polite. Very happy with dehumidifier purchased for my daughter’s damp flat. It’s working very effectively as is my own purchased a few years ago. Would recommend and will probably buy a third for my other daughter’s flat!
11. maj 2026
Besvarelse fra Ebac Ltd
Thank you for your review and for your kind feedback. We’re delighted to hear that you experienced quick, reliable delivery and found our UK-based helpline staff helpful, knowledgeable, and polite.
It’s great to know your dehumidifier is working so effectively for your daughter’s flat, and that your own unit has continued to perform well over the years. We really appreciate your recommendation and continued trust in Ebac.
Kind regards,
Natalie
Excellent service
10. maj 2026
Besvarelse fra Ebac Ltd
Thank you for your review and for your kind comments. We’re so pleased to hear that you received excellent service and had a positive experience with Ebac.
Kind regards,
Natalie
Change caster
Easy service exchange casters for humidifier sorted straight away staff friendly helpful very good experience .
6. maj 2026
Besvarelse fra Ebac Ltd
Thank you for your review and for your kind feedback. We’re delighted to hear that the replacement casters were sorted quickly and that you found our staff friendly and helpful throughout the process.
It’s great to know you had such a positive experience with our service.
Kind regards,
Natalie
Quality service with outstanding products
I have always found Ebac staff to be extremely helpful and speedy with responses. Not only have I brought 3 units from them for mine and my sons home but they also repaired a 6 year old dehumidifier arranging collection and return for a very reasonable price.Units are sturdy, quiet and very effective.Every home should have a dehumidifier
19. maj 2025
Besvarelse fra Ebac Ltd
Thank you for your wonderful review and for your continued support of Ebac. We’re delighted to hear that you’ve always found our staff helpful and responsive, and that you’ve chosen our products for both your home and your son’s home.
It’s also great to know that your repair experience was positive and reasonably priced. We pride ourselves on creating sturdy, quiet and effective products that are built to last, so your feedback means a lot to us.
Thank you again for your recommendation and kind words.
Kind regards,
Natalie
Seamless ordering process
Seamless ordering process; prompt delivery; great little machine which dries laundry efficiently.
6. maj 2026
Besvarelse fra Ebac Ltd
Thank you for your review and for your lovely feedback. We’re so pleased to hear that you found the ordering process seamless, the delivery prompt, and that you’re happy with how efficiently the machine dries your laundry.
It’s great to know your Ebac machine is working so well for you.
Kind regards,
Natalie
Best dehumidifier ive bought pulls…
Best dehumidifier ive bought pulls loads of moisture in rooms ive struggled with for years. The replacement filters are needed after a set period of time but they are not expensive to buy.. Keeps the machine running at its best. Highly recommend EBAC..
20. januar 2026
Besvarelse fra Ebac Ltd
Thank you for your review and for your fantastic feedback. We’re delighted to hear that your dehumidifier has made such a difference in rooms you’ve struggled with for years and that you’re pleased with its performance.
It’s also great to hear that you’ve found the replacement filters reasonably priced and helpful in keeping the machine running at its best. Thank you for highly recommending Ebac it really does mean a lot to us.
Kind regards,
Natalie
Washing machine is very good, delivery very poor
Washing machine is very good, happy with it, however the delivery was a let down.
We ordered on the Friday and your website stated delivery is usually 3 working days. We got a call on the Wednesday saying that we could expect delivery the following Monday, the Monday came and went no delivery or call stating it was not coming. I called ebac the next day to enquire, the girl says she would look into it. Someone came back and said that it was because they did not have contact details even though they called on the house phone and sent an email. Delivery was then completed the following Thursday, one day short of two weeks for delivery which is excessive when you have piles of washing and no machine. Delivery could be better, the only thing that has let you down.
10. april 2026
Besvarelse fra Ebac Ltd
Thank you for your review and for taking the time to share your feedback. We’re pleased to hear that you are very happy with your washing machine, however we’re sorry to hear that the delivery process did not meet expectations.
We understand how frustrating it must have been to wait longer than anticipated, especially when you were without a working machine and had washing piling up. We also apologise for the confusion regarding the contact details and the lack of communication around the missed delivery.
Your comments have been noted and will be shared with the relevant team as we are always looking for ways to improve our customer communication.
Kind regards,
Natalie
Prompt service.
3. maj 2026
Besvarelse fra Ebac Ltd
Thank you for your review and for your kind comments about our prompt service. We’re delighted to hear you had a positive experience with Ebac and that the service met your expectations.
Kind regards,
Natalie
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