EMR Anmeldelser 

The message constantly repeats “If you see anything suspicious, unusual or untoward, you should report it to British Transport Police, immediately!” Presumably that includes one of your godforsaken trains either not cancelled or running on time !!!! Why am I so stupid to keep using your awful service !

This must be Britain’s wirs train s Brice. Today the lifts failed at Sheffield and being disabled I struggled to get to my platform without any assistance to staff. I arrived at Mottingham at 1600 and they chucked u hi s of the Peterborough service because they could not sepearte the train parts. Then they made me walk the complete length of the station I limp and have a walking stick. Then they put me in amoo o their train bit chucked is all off when there was a n medical emergency on the platform. Then over to another platform where they again chucked is off in. Implore chaos no I boarded the 1840 but they chii I fled is off due to not having a senior conductor's

The trImm N dii look spat j j er in ic for the 1640 was rude and offensive I explaii I Ned I was diabetic and without my n meds her response was if you feel unwell call 999
This is the sloth hWalt we
Ve of the summer and the servll I’ll xe of EMR remains sjambolkc and deeply ibadequatw

Booked to go to Lincoln on a day return from Leicester today. You now have to change trains at Nottingham. Train from Leicester was 12 minutes late and train from Nottingham was 10 minutes late, not a problem. On my return trip train from Lincoln was late, missed my connecting train by 2 minutes. Waited for the next train which arrived at Nottingham empty. We all get on board, it was like a sauna. Sat there for 15 minutes then they tell all to get off the train is cancelled. Waited another 45 minutes for a London train stopping at Leicester.

My first trip to England, from the U.S., and it involved two train trips on the East Midlands Railway. The best part of my interaction with EMR were the employees. They we so friendly and helpful. My trips were to Derby and Dover and the employees helped me understand how to travel to these destinations, how to purchase my tickets, and where I was to meet the trains. They took the time to listen to my questions and provide helpful information. The train trips to Derby and Dover were exceptional. I highly recommend the EMR for your travels around England.

EMR just don’t seem to be able to get it right. Cancelled trains, overcrowding, lateness. Recent experience - train cancelled, told to get on next train, standing room only, lodged a complaint nearly 2 weeks ago….nothing. Truly terrible. Bring it back under public control.

I'd like to record the outstanding help we had from a staff member at Chesterfield station. My husband has mobility issues. The staff member came on to the train, took our cases, helped my husband off the train and took him to the bus stop. This was all done in the kindest and most sympathetic way. The staff member made a huge impact on our holiday travel.

It's not just the running of the trains that seem to be a challenge for EMR. This morning I went onto their site,
only to find I couldn't login. I changed my password that made no difference, I cleaned my cache, switched off and on, ran my anti virus and cleaner, but still could not access my account. So I took a deep breath and called EMR, after 20 minutes a very polite and helpful young aldy answered the phone and decided to put my call through to their web department. They promtly cut me off. So another 35minute wait and the same young lady answered the phone again, she put me back through to their web department. The lady there was probably as much use as a train without tracks! I have requested her to delete my account and I will be using trainline to buy all my future tickets.

It's was shit because the train was delayed and we had to go for a 3 hour extra train. Nob

Not the slightest hint of embarrassment for cancelling loads of their upcoming weekend trains, and providing a service where I regularly sit on the floor because there are no seats left. A rude army of ticket checkers block all the doors until you prove you have a ticket. I planned to ask if I could use the one I had before purchasing one. Nope, you will just miss the train. Zero flexibility for them- imagine not letting someone on the train because they’ve accidentally booked the journey with start and finish destinations the wrong way round (not me, someone else). This level of vigilance when your service is a total shambles is completely ridiculous.

My family and I were dealing with a bereavement today. En route to be with our loved one, we encountered Mel and Callum at Derby Station and Habib at St Pancras Station, who went above and beyond to show us kindness and ensure we were able to be with our family. We are very appreciative of this kindness on such a sad day.

Customer Relations team
I had a problem with a delay/replay claim. They claimed some ticket information was missing although I sent photos of the tickets.
I phoned their Customer Relations team on a Tuesday afternoon and was on hold for 2 HOURS. When I eventually got through the lady said there were only two of them currently answering calls to Customer Relations. No surprise why I had to wait so long… Give this company a miss - they cancelled two of their trains because of “hot weather “- but all other trains were running and it was only c. 21 degrees that day!

Very positive experience when I found myself the wrong train late in the day recently and was reassured and assisted by the train conductor. He made calls to colleagues on other trains in an effort to help me get to my correct destination as quickly as possible and when this option failed he gave me clear instructions regarding the change I needed to make. All this despite having to manage a busy train and with many other calls on his time. Thank you!

This is by far the worst train company I have ever used.

Delays and cancellations are a weekly occurrence on my commute to London, often happening 2–3 times a week. This means journeys that should take around an hour can regularly be extended by 30–60 minutes or more, making it almost impossible to rely on the service.

To make matters worse, some trains still have carriages without working air conditioning. On hot days, this results in passengers sitting in temperatures that feel well above 30°C, with little to no ventilation for journeys that can last 45 minutes or longer. It is genuinely uncomfortable and, at times, feels unsafe.

What’s even more frustrating is the lack of accountability. Despite the constant disruption, the compensation offered is minimal and nowhere near reflects the reality of the situation. In many cases, it amounts to only a small fraction of the cost of a delayed journey, even when delays are frequent and significant.

It’s disappointing that a company providing such an unreliable service is allowed to continue operating at this standard. Customers deserve far better.

This level of disruption has a real impact on daily life, making it difficult to plan work, appointments, or even simple journeys with any confidence, especially when delays can affect more than a third of weekly commutes.

Another long delay because the driver was “delayed”. Are we really supposed to be taken in?

Poor service, first train cancelled first of all just said delayed no times, allowed to board and sit there till 6.17am some 12 mins after supposed to leave and then just had announcements about cancelled no help with an alternative. Asked team didn’t know and found another which then had a technical issue and second train was delayed with another technical issue. Absolute zero communication. To top it all off Free WiFi didn’t work at all and air con in carriage was broken.

After the ticket inspector come round he was trying to be helpful at least, fair play to him for trying whilst everyone else at St Pancras just couldn’t be bothered.

Spotted at least 6 guys in high vis jackets on the platform not one of them working …one pulling a Henry Hoover to be fair but not plugged in …but when we boarded the train with 25 minutes till departure it stank and had overflowing bins and rubbish on the tables. Can I get a refund? What are all these people getting paid for

Used EMR 3x this year and every time have been left stranded in London when all.the trains are cancelled without warning. EVERY. SINGLE. TIME. Staff dont offer any alternatives or even any sign of caring.

Today they advertised that trains would stop at 19:00 due to strikes but when we arrived at 17:10 they said there were no more trains.

You're all an absolute joke and you should be ashamed. The worst service with the worst planning. Shambolic. Pathetic.

Air con doesn't work (2 weeks running I've been in carriage B from St Pancras to Shef and no air con). Massively over crowded. Get forced off your train you book on. No seat reservations. No windows for air. Technical difficulties or delays on 90% of my journeys with them in the last year. If this wasn't a service people needed they'd be out of business by now.

A train was cancelled, Man-Piccadilly to Norwich; busy late Friday afternoon; many people swarming to get home for weekend. I had a backpack, suitcase, cane and might not have made it onto train in the rush. An EMR employee Rebecca sized up the situation and forged ahead clearing a path for me to get onboard. I am very grateful. Prof Galloway in Canada