EMR Anmeldelser 

Service is consistently unacceptable. The trains are regularly late, overcrowded, and uncomfortable, yet the fares remain ridiculously expensive. Passengers are being charged premium prices for a service that is unreliable and poorly managed.

Delays have become the norm rather than the exception, and there is often not enough space for people to sit or even stand comfortably. EMR needs to stop making excuses and start delivering the level of service passengers are paying for. At present, the cost simply does not match the quality, reliability, or overall experience.
And ro consider the amount of unhappy passengers, but its just another day at the office for EMR!! How much more?

Never caught train without major problems,going from Nottingham to reading change at Birmingham,last 2 times horrendous I am 72 and have disability card so had seat reserved on Birmingham to reading train but couldn't get down through train to my seat and chap stood with had same problem so stood near door for 40min couldn't even turn round and no way could ticket man or drinks man get through and very very hot every carridge full of people standing surely this can't be safe way to travel don't know how they get away with it

I commute daily to London and I honestly cannot remember the last time I got an EMR train that wasn't delayed or cancelled. For the huge cost of their service, the service is despicable. Everyday there seems to be signal issues, 4 carriages instead of 8, drivers haven't turned up, just to name a few of the excuses.

EMR is a shambles.

Awful service - I’ve been commuting for a few years now and previously would see occasional delays but it’s now most nights, makes it incredibly hard to get to and from work.

The ticket prices are incredibly high and there doesn’t appear to be any effort to improve the service

Been left at a station until half 10 at night with no rail replacements or notice of what’s going on. Been deleted for train repairs at least once a week. Honestly guys just buy some new trains or give the contract up to a company that can actually deliver the service. I notice you’re refurbishing some trains but they’re ancient and I can smell fumes in the cabin. Noisier that a steam locomotive. Give it up. Your shit

Derby to St.Pancras yesterday. Cattle truck , people sitting on the floor, carriages stuffed with standing passengers. Two trains cancelled for our return journey. Apparently only five carriages instead of the usual amount. Get some more able engines if they can't pull the carriages required. Shameful. Elderly passenger.

Used the travel assist for the first time, travelling from Corby through St Pancras. It was so efficient - kind lady at Corby put us aboard and two cheerful chaps, Craig and Wayne, met us and took us round St. P. - felt as if we were on a tour! Will def use again. Thank you all!

Absolutely dreadful service. Trains are constantly being cancelled or delayed for what seem like made-up excuses. Honestly, it's time to step aside and let another company take over. Enough is enough – stop making passengers suffer.

32 degrees outside no air conditioning at all small children crying parents far from happy. Refusing to open a window absaloutly ridiculous behaviour the heat in this train is registering 41 degrees its absaloutly obscene. These trains should not be in service at any time its a absaloute s£#t show disgusting unclean filthy service.

Don’t bother, absolutely incompetent. Everything’s either delayed or cancelled. I will NEVER, EVER use them again. Cheaper, more comfortable and more reliable to drive.

If I could give 0. I’ve been using EMR Nottingham to London service for years and it’s become worse over time. Trains get cancelled just before boarding. Trains are old and slow. Sometimes you might not get a seat. They need to be replaced.

Every time travelling with EMR is such a bad experience:

- Outdated Trains
- ALWAYS late or delayed
- Very rude staff
- Delay compensation is a pain to claim
- Constantly cancelling or terminating routes out of nowhere

Absolutely horrendous. Currently on the service form Grantham to Skegness and feel like I'm in an oven. It's a good job it's not busy other wise there would most likely be people passing out. No air flow what so ever. Something needs to be done

Train cancelled ( as always ) replacement bus shows it’s traveling yet never turned up

The staff on our train journey to London were happy and very helpful, Derby station was clean and well kept we watched as staff kindly helped less able people onto the train nothing was too much trouble. The cleaning lady was wonderful the toilets were very well kept clean and comfortable. On our return journey all trains back from st.pancras to Derby were cancelled but the staff were again wonderful explaining exactly what to do and where to go, it was one of the hottest days but they kept their cool and every member of staff were helpful, well done e.m.e.r

EMR - I’ll say one thing for them they’re consistent in their appalling service.
Multiple trains cancelled, seat reservations non existent, staff unapologetic and train filthy. And yet we’re still paying an exorbitant amount. Renationalise ASAP!

The first class carriages are nice, not exceptional and couldn’t see any first class lounges at the train station. Spacious, but only soft drinks offered, no alcohol, no hot food, just snack boxes, and ‘snacks’ only offered food once, drinks twice- LNER far better first class. The standard coaches were like cattle markets - dreadful

Have to go through this ordeal 3 times a week. With broken Aircon, toilets don't work, interior smells. Excuses galore but have ticket attendant trying very hard passengers to fine without valid tickets. Invest on the trains not extra income. The license should be taken away.

In addition to the train running on time (nottingham - Newark) it was very clean and comfortable and the highlight was the extremely polite, courteous and kind ticket inspector who had a word with everyone making us feel like we were not just a number. It made my journey to see someone who was not only good at his job but went the extra mile to make sure we enjoyed our journey. He is a credit to the service as well as himself. Full marks to booking process as well and staff behind the ticket barriers who helped me navigate through a new method - LMP