East Midlands Airport Anmeldelser 

The ladies toilets In the baggage hall are absolutely disgusting. Dirty sinks and toilets don't look like they have been cleaned in ages.
Such a bad impression for visitors who must think they have landed in a third world country.
Sort them out east Midlands

At 04:30, Thursday 11 July this year, I visited East Midlands Airport, using the passenger drop off facility at the Long Stay 2 car park. I use this service quite frequently. On arrival at the barrier, the machine usually dispenses a green plastic token, providing a free 1-hour drop off. On this occassion, despite pressing the button several times, no token was issued. I therefore pressed the intercom button for assistance. And waited. There was no repsonse until I had pressed the assistance button at least half a dozen times. By which time cars had started to queue behind me waited to gain access.
Eventually the intercome was answered by a very rude female assistant, who told me I had no right being there; only prebooked parking was permitted.
I explained that I wanted to use the drop off facility, and the barrier was raised without any further communication. I enquired as to what I would need to do to exit the car park. I received no response and it was clear that she had simply terminated the contact.
I entered the car park, dropped off my wife and proceeded to the exit, where again I pressed the intercom assistance button.
This time it was answered promptly by a very polite male assistant, who apologised, saying, "No problem Sir." The barrier was raised and I exited.
In conclusion, I would add that it appears a retraining issue is appropriate for the rude female assistant on duty that morning.

Had a mixed review coming to East Midlands airport for the first time. Was met by a chap called Paul who looked at my boarding pass despite the horrendous parking confusions. He was a mood lifter shall I say! Only a greggs nearby which was disappointing I expected more felt ripped off. I was instructed of my liquids needing to be placed outside my luggage and the worker was just exceptional. She was lovely and did say her name amina but I couldn’t quite get the pronounciation right! Keep up the good work not many people put in the effort. I don’t fly often but she told me exactly what to have out and helped me organise my liquids into one bag. My wife had left straighteners in her suitcase which she took out when the lady mentioned it. Typical for my wife to forget them but a great reminder. I was calm after that and my luggage wasn’t kicked off for the first time! Jackpot! Finished off with a nice lager at the Castle Rock. Busy at the castle rock but a good atmosphere reminds me of my local pub. Great way to start my holidays but think they need an extra toilet cleaner as my wife wasn’t too happy with the conditions or the lack of air conditioning as she had to take her sweater off.

We booked the meet and greet parking service through SkyPark secure as it’s quick and easy to drop the car off and we assumed it would be parked somewhere secure. When we collected the car a week later it was filthy but as we were tired and wanted to get home we didn’t go back to the office to report this. However, after getting it washed the next day we realised that the car was covered in tiny spots of white paint. When I contacted the customer care team they said there was nothing they could do as we hadn’t reported it before exiting the site. I asked if they could confirm where it had been parked and whether someone was painting nearby, as their website mentions security cameras, but I got no response. I would never recommend this service and will not use again.

Always use meet and greet slightly more expensive but so easy right next to terminal.Very courteous and friendly staff and great on return pick car up.near the terminal within easy walking distance,3 mins.Use everytime can't fault it Brian

The pick up drop off zone is truly pathetic
It's advertised as 'rapid'drop off they should replace the word rapid with either chaotic slow or pathetic or all 3
If they are going to charge £5 for a rapid drop off at least make it rapid.
Would give zero if I could

Would give zero stars if I could. From arriving at the airport and waiting 40 minutes for the shuttle bus to arrive (should be every 20 mins). We had fast track, which made no difference. The security staff were rude, unhelpful, causing severe distress to members of our party The toilets are a disgrace & not fit for purpose. All this was at 4am in the morning, too many flights going out at the same time and not enough facilities, seating areas for all the people waiting.
On returning to the uk we had to wait for coaches to come to the aircraft to take us to arrivals, which didn’t make sense as we still had to walk virtually back to the plane to go through passport control. What a joke that was! Queues snaking round for what seemed like hours, then finally get to passport screening and not all were open. To top it off the disgusting toilets to welcome us back to our own country. We will not be flying from this airport again after 2 very similar experiences. The management need to get their act together, what a terrible representation of our country

If I could give this place 0 stars, I definitely would! This must be one of the worst airports I have ever been to and used. Staff is rude and unhelpful.
Before my flight I have been told by the Ryanair team leader that mine & my partner luggage appears to be too big, despite paying for priority. He pulled as aside and charged us £140 on the day. Despite telling him that I only have the money for my holidays and that this is unfair as other people went through just fine, saying that other colleague is visually checking the luggage (trash talk), he would not listen. There was no one to talk to because it felt like talking to a company brain washed robot constantly asking do you have a card to pay with. Also told us that we can choose to fly without our luggage or stay at the airport. Ridiculous! Fly abroad without luggage - what an idiot.
We flew with the same baggage only 4 months ago and w never had an issue before. I would avoid this place and never use it again because of how unfairly we have been treated. And the person who served us - I hope you’re happy, company brain washed idiot.

ZERO STARS!

Absolutely filthy place, the toilets are disgusting. Don't get me started about the "rapid drop off", nothing rapid about it. What an absolute joke. SORT IT OUT!

I had expected a bad experience at this airport based on the reviews but actually it was exceptionally straight forward on arrival. The bus from the airport to the terminal was quick and by the time I had visited the toilet my case was the last on the conveyor belt to be picked up! I don't think I've ever got off a flight and out of the airport so quickly. I would definitely fly into this airport again

Not very good this time at all. Always been impressed by this airport but not this time! Kept stood on tarmac for about ten mins after disembarking the airplane. Staff did not seem to know what they were doing. Passport control officer was great, really good with work my granddaughter. Cases came through quickly. Then went to the loo and they were disgusting! No soap for hand washing. Come on east midlands! Sort it out!

Domestic/Internal flight from Jersey landed at 14.42 Saturday 8th June it took 1hour for our bags to appear. Flights that landed after us got their bags before us. Disgusting customer service!

This is by far the worse airport lve experienced in a long time. Poor infastructure to support too many flights. Not enough seating. Dreadful internet connection. Couldn't access overcrowded lounge. Will fly via London rather than do EMA. Management need to get a grip on this situation.

Although the process from check in to departure was seamless the whole airport was filthy. From bins overflowing, rubbish all over the floor and underneath the seating, and the toilets were disgusting! This was throughout the airport not just in departures.

Rapid drop off is rapid rip off.
At the time of writing it's 15 mins for £5 and £1 per minute after.

You will spend most of this time queuing to get out of the drop off area.

I guarantee this is to make traffic spend more time than necessary to fleece the punters again.

Hate the place.

The manager is deliberately reckless. He will race, trash and damage your car regardless. He takes pleasure from this and the company seem to keep him. Do not use..

I have booked and paid for parking, fast track and premium lounge.

I have managed to get from them a barcode for the fast track, but it is impossible to get the entry barcode for the lounge.

Poor customer service

My customer experience was so bad I will be taking ups with my MP and the regulator. Apart from the fact the buildings are overcrowded poorly serviced and barely functional sheds, and that there are inevitably long queues for security and customs my main complaint is I was sent a Charge Notice for £100 for stopping on a redline whilst attempting to access a carpark that would not less in. An absolute disgrace to the East Midlands. I will not willingly use this airport again.

First time using the Meet and Greet parking service at East Midlands airport.
Was painless and so simple.
I was a little sceptical so made a note of my mileage before and after but it was totally fine.
I particularly like the fact your car is scanned/photos on entry to avoid any claims of damage.

The one thing I would note is the entry is quite tight and the curb is massive so had to be careful turning in.

WHAT#Rapid drop area! It's the worst I've ever seen. Dropped off two people at this area @ 04:30 today, what should have taken 2 minutes with no stress took 35 minutes with loads of stress. To say extremely slow payment barriers is an understatement! After waiting ages to get to the barrier, it stopped working for the man two cars in front of me. Had to back up to access other 2nd barrier, this is not only inconvenient it's dangerous & note...only 2 barriers for an airport this size! Don't you make enough money out of the public to change the system to barrier less system like LHR... Shame on you, I hate to think what flying from or to your airport is like for your clients! Management needs sacking..