I ordered two mattress toppers including fitted sheets and carry bags for the beds in our caravan. They arrived quicker than the website indicated. The toppers are very good quality and provide... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We bought 4 freshtec mattress toppers with zipped sheet for our caravan. It really is worth it. Perfectly comfortable sleep now. I ordered over the phone as they were bespoke size and I found the webs... Se mere
We've been using duvalay sleeping bags for a couple of years and wanted to change the duvas tog to 4.5 and purchase a new colour scheme for the covers. We phoned as I wasn't sure how to select the rig... Se mere
Purchased a Duvalay custom made mattress topper for my campervan. I’ve enjoyed the best nights sleep ever since using it. Great product, fair price, good website, good communication when I telephone... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Duvalay
Skrevet af virksomheden
Duvalay are specialists in luxury sleep solutions and bedding for caravans, campervans, motorhomes and boats. Our award-winning sleep products redefine the sleeping experience in any leisure vehicle, turning it into a haven of comfort.
The extensive range includes our bestselling Duvalay Sleeping Bag, which ingeniously combines a memory foam mattress topper base with a duvet, along with the conveniently portable Travel Toppers. We offer Custom Mattress Toppers and Mattresses, tailored to ay shape or size to perfectly fit your bed. For VW Campervan enthusiasts, our Campervan Topper is designed to effortlessly enhance the comfort of Rock and Roll beds.
Duvalay is the ultimate solution to a great night's sleep on every adventure!
Kontaktoplysninger
Storbritannien
- info@duvalay.co.uk
- www.duvalay.co.uk
4,8
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
High quality
High quality, elegant goods underpinned by a reasonable price and a customer focused service: A*****
22. juni 2026
Besvarelse fra Duvalay
Hi Philip
Thank you for your wonderful review.
We're delighted to hear that you’re so pleased with the quality of our products, our customer-focused service, and that you feel we offer great value for money. Comments like yours mean a great deal to our team, who work hard to provide the best possible experience for every customer.
Thank you again for your kind words and for choosing Duvalay. We truly appreciate your support.
Kindest regards,
The Duvalay Team
Besvarelse fra Duvalay
Hello Lois
Thank you for your continued support.
We're delighted to hear that you've chosen Duvalay again and that you're so happy with your purchase. It's always wonderful to welcome returning customers, and we're pleased that our products continue to meet your expectations.
Thank you for taking the time to leave us a review. We really appreciate your loyalty and hope you enjoy your Duvalay products for many years to come.
Best wishes,
The Duvalay Team
Really top quality mattress topper
Really easy to order our Duvalay mattress topper for our caravan and good company to deal with. Mattress topper itself is top quality and would highly recommend them. Delivery timescale was good too.
8. juni 2026
Besvarelse fra Duvalay
Hi Jacqui
Thank you for taking the time to share your fantastic feedback.
We’re delighted to hear that you found ordering your Duvalay mattress topper for your caravan easy and that you had such a positive experience dealing with our team.
It’s wonderful to know that you’re pleased with the quality of your topper and that the delivery arrived within the expected timescale. We take great pride in creating products that provide comfort and help make your time away even more enjoyable.
Thank you again for choosing Duvalay and for recommending us. We really appreciate your support and hope you enjoy many comfortable nights ahead.
Kindest regards,
The Duvalay Team
Besvarelse fra Duvalay
Hi David
Thank you for your lovely feedback.
We’re so pleased to hear that you received great service and found our team helpful. Providing a friendly and supportive experience for our customers is something we always strive for, so it’s wonderful to know this was reflected in your experience.
Thank you again for choosing Duvalay and for taking the time to share your feedback with us.
Kind regards,
The Duvalay Team
Easy to order, reliable delivery, quality renowned.
What made my experience great? We’ve just spent a very comfortable holiday away using the new mattresses and bedding. Best we’ve tried todate.
16. juni 2026
Besvarelse fra Duvalay
Hi Pete
Thank you for sharing your wonderful feedback with us.
We’re delighted to hear that you found the ordering process easy, the delivery reliable, and that you’re so pleased with the quality of your new Duvalay mattresses and bedding.
It’s fantastic to know that you’ve had such a comfortable holiday and that they are the best you’ve tried to date. We take great pride in creating products that help our customers enjoy a great night’s sleep wherever their travels take them.
Thank you again for choosing Duvalay and for taking the time to share your experience. We hope you enjoy many more comfortable nights away.
Kind regards,
The Duvalay Team
Very good quality fitted sheet for my…
Very good quality fitted sheet for my camper van. Excellent service and sheet arrived before the due date.
16. juni 2026
Besvarelse fra Duvalay
Hi Norma
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you're pleased with the quality of your fitted sheet and that it was a perfect addition to your camper van. It's also great to know that you were happy with our service and that your order arrived ahead of the expected delivery date.
Thank you again for choosing Duvalay. We really appreciate your feedback and hope you enjoy many comfortable adventures ahead.
Kind regards,
The Duvalay Team
Duvulay Toppers
Most communication was done by email when enquiring about the Duvalay toppers. The correct info was sent with pricing. Ordered via phone as the response to emails is a little slow. We were told it could take up to 10 days for delivery, however they arrived in around 4. Fitted perfectly and are comfortable.
15. juni 2026
Besvarelse fra Duvalay
Hello Jane
Thank you for taking the time to share your experience with us.
We’re delighted to hear that your Duvalay toppers arrived sooner than expected, fitted perfectly, and are providing the comfort you were looking for. It’s great to know that the information provided helped you make your decision and that you’re happy with your purchase.
We do apologise if our email response times were a little slower than expected. We always aim to respond as quickly as possible, and we appreciate your patience while we work through enquiries.
Thank you again for choosing Duvalay and for your valuable feedback. We hope you continue to enjoy many comfortable nights with your toppers.
Best wishes,
The Duvalay Team
Besvarelse fra Duvalay
Hi Colin
Thank you for taking the time to leave us a review.
We’re really pleased to hear that you’re enjoying the comfort of your Duvalay and that you feel it’s a worthwhile trade-off. We appreciate that space can be limited in a T6, and we understand that finding the right balance between comfort and practicality is important when travelling.
It’s great to know that the quality and comfort of your Duvalay have made a positive difference to your trips.
Thank you again for choosing Duvalay and for sharing your experience with us.
Kindest regards,
The Duvalay Team
Very helpful and a good product
Very helpful and a good product, but I feel the price is just a bit high for a sheet.
18. juni 2026
Besvarelse fra Duvalay
Hi Alison
Thank you for taking the time to leave us a review.
We’re really pleased to hear that you found our team helpful and that you’re happy with the quality of your product. We appreciate your feedback regarding the price, and we completely understand that value for money is an important consideration.
Our products are designed and manufactured with high-quality materials here in the UK, with a focus on comfort, durability, and helping our customers get the best possible night's sleep.
Thank you again for choosing Duvalay and for sharing your experience with us.
Kind regards,
The Duvalay Team
I personally do NOT recommend
Unfortunately I found the fabric of my bedding bundle to be rough and itchy
The sheet that arrived didn't fit the bed even though I sent them the exact size of the mattress (They did refund me for the sheet)
But im now left with vile rough bedding like I've never encountered before
So its all going in the bin@
I PERSONALLY DO NOT RECOMMEND
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Duvalay
We are very sorry to hear that you were disappointed with your bedding bundle and that it didn't meet your expectations.
As discussed in our email correspondence, we are pleased we were able to arrange a refund for the fitted sheet when it wasn't suitable. We're sorry to hear that you found the fabric uncomfortable. While this isn't feedback we commonly receive from our customers, we appreciate that everyone's preferences and sensitivities to fabric are different.
Thank you for taking the time to share your experience. We value all customer feedback, as it helps us continue to review and improve our products and service.
Best bedding for motorhome
We had duvalays from they first came out and love them. We purchased 2 new ones to replace our old ones. The bundles turned out to be better value than buying them single. Saves the hassle of making up beds in the motorhome.
17. juni 2026
Besvarelse fra Duvalay
Hi Beatrice
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you've been using Duvalay products since they first launched and that you continue to enjoy them enough to replace your original ones with a new set. It's great to know you're finding the bundles excellent value and that they help make life easier by saving time when making up the beds in your motorhome.
Thank you again for your continued support and kind words. We truly appreciate your loyalty and hope you continue to enjoy many comfortable nights away.
Kind regards,
The Duvalay Team
Excellent duvet fits perfect in our VW…
Excellent duvet fits perfect in our VW campervan !!!
17. juni 2026
Besvarelse fra Duvalay
Hi Samantha
Thank you for taking the time to leave us a lovely review.
We’re delighted to hear that your duvet fits perfectly in your VW campervan and that you’re so happy with your purchase. It’s great to know it’s working well for you and helping to make your trips more comfortable.
Thank you again for your kind words and for choosing Duvalay. We hope you continue to enjoy many comfortable nights away in your campervan.
Warm wishes,
The Duvalay Team
Great delivery and very good quality.
16. juni 2026
Besvarelse fra Duvalay
Hi Bernard
Thank you for taking the time to leave us a review.
We're delighted to hear that you were pleased with the delivery service and the quality of your Duvalay product. Providing reliable delivery and high-quality products is something we take great pride in, so it's wonderful to receive your feedback.
Thank you again for your kind words and for choosing Duvalay. We hope you continue to enjoy your purchase.
Kind wishes,
The Duvalay Team
Great product
Great product, really comfortable. My only criticism is the the carry bag could do with a shoulder strap!
16. juni 2026
Besvarelse fra Duvalay
Hello Eric
Thank you for taking the time to leave us a great review.
We're delighted to hear that you're finding your Duvalay product really comfortable and that you're happy with your purchase.
Regarding the carry bag, it is supplied with two carry handles, which can also be used over the shoulder if required for easier carrying. We really appreciate your feedback, and we will ensure your comments are passed on to our product development team for consideration.
Thank you again for your kind review and for choosing Duvalay. We hope you continue to enjoy your product.
Kind regards,
The Duvalay Team
Besvarelse fra Duvalay
Hello Eva
Thank you for taking the time to leave us such a nice review.
We're delighted to hear that you found our team pleasant, kind, and professional, and that you were pleased with the service you received. Providing excellent customer service is at the heart of what we do, so it's wonderful to know we made a positive impression.
Thank you once again for your kind words and for choosing Duvalay. We hope you enjoy your purchase and look forward to helping you again in the future.
Best wishes,
The Duvalay Team
Outstanding customer services and…
Outstanding customer services and products!
Recently bought a campervan but the factory fitted mattresses were inadequate (both top and bottom mattresses left me with painful lower back and hips). I was so frustrated as for years on air mattresses camping – why on earth was it so painful in a campervan?!!?
After weeks of research and recommendations from other campervan users, we rang the Duvalay team.
The Duvalay team listened to my challenges and issues. As a result, I purchased the gold mattress. Delivered quickly and on the weekend, I tested it out over a few hours. The mattress topper was considerably better quality than other leading brands (yes we tried different mattress for the top bed and ended up returning). The gold, although very good, was still not enough for me personally.
When I talked to the Duvalay team they were happy for me to go and try a combination of mattresses in their showroom.
As a result, I took the 2 hr journey over to Yorkshire.
I was met by the lovely Lucy in the showroom who was amazingly accommodating to my ideas of using two toppers to help support my back and hips. It took me a while to decide what I thought would be best combination and the width size (our new camper is smaller on the top than previous versions).
On site I decided to keep our current gold mattress and order the same size silver to go on top.
The reason for having a gold topper then added a second silver VW topper (on top of the gold) is that I needed support and softness to confirm to my body/back allowing wider areas like hips and shoulders to sink in. This relieves painful pressure points and maintains proper spinal alignment (particularly if you sleep on your side like me). It’s a delicate balancing act with mattresses.
Lucy was so kind, understanding and supportive!
My order of the additional silver VW topper was delivered in time for our first long weekend away. I am ever so grateful for this!
The two toppers worked amazing! No back or hip pain over the weekend!!!!
My family and I are ever so grateful for your team and the wonderful products you make!
Wishing you and the team phenomenal success in the future!
24. juni 2026
Besvarelse fra Duvalay
Hello Sarah
Thank you so much for taking the time to share such a thoughtful and detailed review. We are absolutely delighted to hear about your experience.
Finding the right sleep solution can be a real challenge, especially when trying to balance comfort and support for existing back and hip pain. We're so pleased that our team was able to listen to your needs, offer guidance, and help you find the combination that works best for you.
It’s wonderful to hear that your visit to our Yorkshire showroom was worthwhile and that Lucy was able to provide the care, patience, and support you needed while exploring the different options. We will be sure to pass on your kind comments to her—they will mean a great deal.
The best part of your review is knowing that your combination of the Gold and Silver VW toppers gave you a pain-free weekend away. Helping our customers enjoy a comfortable and restful night's sleep is exactly what we strive for, so hearing that you experienced no back or hip pain is incredibly rewarding.
Thank you once again for your wonderful feedback, your recommendations, and your kind wishes for our team. We truly appreciate your support and hope you and your family enjoy many more comfortable and memorable adventures in your campervan.
Warmest wishes
The Duvalay Team
Besvarelse fra Duvalay
Hello Rachel
Thank you for taking the time to leave us such a lovely review.
We’re delighted to hear that you were pleased with our customer service, the fast dispatch of your order, and the quality of your purchase. Providing excellent products alongside efficient service is something we take great pride in, so it's wonderful to know we met your expectations.
Thank you once again for your kind feedback. We really appreciate your support and hope you enjoy your Duvalay product for many years to come.
Kind regards,
The Duvalay Team
From placing the order to getting a…
From placing the order to getting a fantastic nights sleep in our caravan the whole process has been fantastic. Placed the order, the very helpful team checked sizes and the delivery service was brilliant within two days the order was with us just before we went away. We have just returned from 10 nights away in our caravan, so it’s had a bit of a test and our Silver standard mattress topper has been so comfortable even in the extreme heat. Not only did we feel like it made a difference but on our Fitbit sleep apps it actually showed we had the best sleep we have both had for a very long time when in our caravan, over 2/3 hours deep sleep a night we don’t get that with our bed at home. Wonderful service and brilliant Quality Mattress Topper!
10. juni 2026
Besvarelse fra Duvalay
Hi Rob
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that you had such a positive experience from placing your order through to enjoying your first trip away with your new Silver Standard Mattress Topper. It's great to know that our team could help ensure everything was the correct size and that your order arrived in time for your holiday.
We're especially pleased to hear that you both enjoyed such a comfortable night's sleep, even during the extreme heat. It's fantastic that your Fitbit sleep data reflected the difference too—what a brilliant result! Knowing that you've achieved some of your best sleep in the caravan is exactly what we strive for.
Thank you once again for your kind words about our products, service, and delivery. Your feedback means a great deal to us, and we hope you enjoy many more comfortable nights away in your caravan.
Best wishes,
The Duvalay Team
Contact with staff by email was…
Contact with staff by email was answered quickly and efficiently. Quality product dispatched swiftly.
11. juni 2026
Besvarelse fra Duvalay
Hi Carole
Thank you so much for your kind review.
We’re delighted to hear that your email was answered quickly and efficiently, and that your order was dispatched swiftly. It’s also great to know you’re happy with the quality of the product.
Providing a smooth and responsive service from start to finish is something we take great pride in, so your feedback is very much appreciated.
Thank you for choosing Duvalay. We hope you enjoy your purchase.
Best wishes,
The Duvalay Team
Not as comfortable as expected
Not as comfortable as expected , still need a extra layer rather disappointed based on the cost
2. juni 2026
Besvarelse fra Duvalay
Hello Mark
Thank you for taking the time to leave your feedback.
We’re sorry to hear that the comfort hasn’t fully met your expectations and that you’ve found you still need an additional layer.
Just to check, have you had the opportunity to use both items. If not, one may be eligible for a return under our returns policy if it is unused.
If you have any questions or would like to discuss returns or alternatives, please contact our sales team directly on 01924 600757 who will be happy to advise you further.
Kind regards,
The Duvalay Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.