DuoBoots Anmeldelser 

Terrible Refund Policy
I purchased three pairs of Boots from Duo Boots on 21 October. All three pairs were tried on in my front room, and walked around to check the fit, however on doing up the pair called Raven, I noticed the zip was very hard to do up. No problem I thought send them back, which as they do not pay returns, was not cheap, and they only use collect plus which is not that handy!
I have today received this from customer service:

DuoBoots

Hello Sally,

We are emailing you following the return of your Raven boots.

We note that you returned your boots as the zip on the left boot was very stiff. Sometimes, this is usually the case and it will ease as it gets more use and the boots are worn in. Upon looking at your Raven boots more, we have noted that they have been worn and we are unable to accept them for a refund as this is not in line with our Terms & Conditions. We would like to send your boots back to yourself if you could please confirm your shipping address, that would be greatly appreciated.

We look forward to hearing back from you soon.

Best wishes,
Customer Care Team

So it looks like they are trying to wriggle out of refunding. Be very careful about making purchases as looks like refunds are not forthcoming.
As a post script, after ringing and emailing customer service, today I received a message saying they had re looked at the boots and they agree they have not been worn, and would be receiving a refund after all.

Wish i'd checked the reviews on here before buying as Duo only post the reviews they want to on their site. I have left 2 reviews now and neither are on the website because they were negative. The boots i ordered were far too small and narrow on the foot,no way could i wear them. The returns procedure is a joke, you have to pay £4.49 and then take the boots to a collect+ shop, my nearest one is 2 busses and a 2 hour round trip away. I actually bought 2 pairs of boots, the 2nd pair do not fit either but this pair are around 6cm narrower on the calf than the size i bought!!! Will leave a proper review for those once i have heard back from customer service.

I purchase the Kestrel Boots from Duo around a year ago, and as lovely as they are they really don't stand up to wear and tear. Within 5 months of having them I had to go to a cobblers to get the heel replaced as it completely wore down. Throughout that period I only really wore them to work, so I was not using them heavily. The soles are also extremely soft and often end up with stones stuck in them, leaving lots of indentations.

And after about 10 months, the stitching on the zip has come away from the boot meaning it jams when I try and do it up, so that's another thing I need to get fixed.

I understand that wear and tear happens, but for such an expensive pair of boots to not last more than a year is not great (especially considering I didn't wear them at all through the summer months!)

Disappointed as they are the first great fitting pair of boots I've ever owned, given that I have slim calves!

Edit: As they are now under new ownership I have been told they no longer carry out repairs and any previous agreement I had with them to carry out repairs will not be honoured. Very disappointed and won't be ordering from here again. I ended up making a successful claim back on my credit card.

I love Duo Boots, I now have four pairs, they are really fabulous quality and great fit. I have only experienced very good customer service so I’m surprised there are so many poor reviews and I’m hard to please!!

I was told what size to order from measuring my calf... I can't do up the zip. I live in NZ, had to pay $167.00 duty on their arrival on top of their cost. I can't wear them, I'm very disappointed.

So far a splitted opinion regarding the experience. The boots were very nice when I received them and I was very happy. After wearing the boots 3 times the stitching on the front started to come up and the heel came off on one boot. Contacted customer service and so far they have been very helpful. I was told to send the boots back for inspection and they provided me with simple steps on how to return the boots, free of charge of course. They received the boots a week ago and I am yet to hear from them, but hopefully they will keep this a good experience and solve this so that I can wear my nice boots again and I hope they will make me a returning customer.

I ordered a pair of boots to replace the pair I bought 8 years ago, and emailed to ask if the sizing was still the same because I wasn't going to be able to return them within two weeks as I was out of the UK. Had a friendly exchange with a DuoBoots customer service staff member and was assured the sizing was still the same and I could go ahead and order the same size again. When the boots arrived they were a whole size too small. And because I only opened the box after the two weeks grace period, they refused to let me return them. Really shocking customer care when I had specifically asked if the sizing was still the same and said I wouldn't be able to return the boots in time. I had read all the bad reviews, and should rather have bought boots elsewhere.

Ordered a pair of suede boots October 27th. Paid in full £195. Received an email November 2nd advising “slight delay” to order. It’s now November 24th, no update and no boots. Rang CS over a week ago, fobbed off with “production issues” and “available around the third week to the end of November”. Very poor communication and company shouldn’t be taking money if goods aren’t available to ship. Not likely to be coming back for more.... I have bought several pairs from this company when it was originally Duoboots and was very impressed. Bought a pair when changed to Tedand Muffy and the quality was shocking in comparison, so have avoided. Saw they had returned to being Duoboots, so thought I would try again... NOT impressed!

I am obsessed with boots, I crave autumn so that I can justify buying at least one new pair of boots, I have spent hours trawling the internet and trudging through city streets, then I discovered Ted & Muffy/DuoBoots. My dream boots! ❤️ I decided on the ‘Marvel’ as they are like no other style I have previously owned, stunning knee highs in tan with a sassy lace-up, they fit perfectly, manufactured with quality, soft leather and as close to a bespoke boot with a variety of calf sizes available.
I contacted customer services as I ordered the incorrect calf size initially, and as I only live pretty locally I returned by hand and collected my new pair from Head Office, where I found the staff to be very efficient & friendly. Thank you!
Maybe I’ll get another pair in my Christmas stocking...🧚‍♀️

After a week of wearing my new boots they were different colours. I was told to return for inspection only to be contacted telling me it was normal, and I should polish them with black then cream polish everyday to even out the colour (they are brown boots!). I now have boots less than a month old which look ridiculous. Even if I do polish each day, by the end of the day they are different colours again!

I purchased one pair of boots which were too big. They do not do exchanges so i had to return one pair and place a new order for a smaller pair and pay again for postage. The delivery charge was very expensive (£14) and also i had to pay for returns (£4.49). So a total of £32.49 on postage so far. Also you only have the option of CollectPlus to make returns. This also shows a complete disregard for their customers as there the drop off points are few and far between. My advice is try to find your winter boots elsewhere.

I’m really disappointed with the boots I purchased 2 years ago. After wearing them for a couple of months the heels started to wear down, I might consider this to be normal wear and tear. However the second autumn of wearing them one of the boot uppers has completely separated from the sole. When contacting customer services for what is very clearly a defect - no boot should do this after a total of approx. 5 - 6 months of wearing them (especially boots that cost £230), I was told to send them in for inspection.

Instead of understanding that the boot must clearly have a fault, I was told that if they are deemed faulty the repair would be undertaken, however if deemed normal wear and tear, I would need to pay for the repair which “isn’t cheap”, if I chose not to go through with the repair I would need to pay for postage to send the boots back to me.

They are unable to confirm from the clear photos I sent that there is very clearly a problem that should not have occurred from walking around inside and outside on normal terrain. Considering this has only happened to one boot, clearly there is a problem. The boot is not fit for purpose.

I’m mostly disappointed as I had a great experience in the shop and the reason for investing in such a pricey pair of boots was because they were meant to be an investment - I was told they are of a very high quality and I will be able to wear them for years to come - I think not.

When asking what the price was for the repair (should they not take responsibility for their manufacturing fault) they sent a price list for various repairs - it will cost me £170 to have them repaired. That’s 74% of the cost of a new pair of boots!! That being said, there are also multiple areas that have not kept their black dye colour, they have faded into a blue tone.

I don’t know if I got a bad batch or perhaps my boots shouldn’t have passed quality control. To be honest, if I could send them back for a refund I would, because overall the boots are nowhere near the quality they should be. I hope they are able to resolve this how I would expect a high end reputable company to do.

Sundby evening I bought a pair boots, thusday they arrivede and the fit perfect. They feels like quality leather, match the reception and finally my fat calf fit a pair boots, i am happy

Poor quality. For this amount of money it would be expected that the manufacturer uses best glues, do some stitches and put some pins in their shoes. After two years of having them and carefully storing them in a box and after just 15 times of wearing them, the sole came of and they started to fall apart. Not happy at all!
Now they renamed back to Duo Boots.

The company produces some nice shoes, but they are very expensive for what they are. On top of that they charge £5 delivery and £4.50 to return. You cannot return online items to their London store. In other words it's a £9.50 penalty if shoes don't fit. Complete rip off in this day and age.

I would give no stars if possible. Over the years I've bought a few pairs of boots from Duo. I've generally been happy but this year I am shocked at the way they treat customers. Bought a pair of £185 boots two months ago. Was thrilled to have them in time for the cold weather. The first time I wore them in rain, one boot leaked. I took them straight back and was told that I would have a repaired pair in "at most" two weeks. This worried me as winter was starting but I thought I could wait two weeks. Four weeks later after hassling and pestering Duo I finally got the boots back in the same condition except with some glue splodged where the fault was. Water mark on the leather was still there. And they assured me I would get them back "as good as new". Now they are being obstructive about a refund unless I send the boots back or go back to the store at great inconvenience. It's now Christmas and I have no winter boots. Do not shop with Duo!

Ik vind Duo prima. Ze hebben een behoorlijke keus in brede schoenen, en dat kan je van de meeste schoenwinkels niet zeggen. Ik heb een paar schoenen omgeruild, daarover met een medewerker contact gehad en dat verliep allemaal prima, precies zoals het op de website staat.

Je trouve que c’est quand même un peu cher et pas de très bonne qualité en plus. C’est vraiment dommage !

Maybe the quality of danish products are better?! Have had a pair of shoes with plastic heels and laces that will not tie. And bronze sandals with no bronce some places after a few weeks and full of cracks in the leather. Have ordered shoes that wasn't the correct size. It said 2 but they must have been size 1 and their refund system sucks have once waited over a month for my money.

Boots arrived 3 days after ordering online. Well packaged with ok delivery charge. Fitted first time well worth the risk really happy with them and would buy again.