DuoBoots Anmeldelser 

Duo designed their boots with decorative studs at the back, just above the heel. One fell out, so I contacted Duo several times to ask for a replacement. Unfortunately, they were completely unwilling to help, simply repeating that they don't have spare parts.

It's hard to imagine producing these boots without having parts, so this feels more like a lack of willingness to find a solution than a genuine impossibility.

Very disappointing customer service over such a small issue. They've lost a loyal customer.

**BUYER BEWARE: $275 Boots That Didn't Last One Season!**

I purchased a pair of DUO Boots for $275, expecting premium quality and craftsmanship to match the price tag. Unfortunately, after less than a year and only one season of wear, the seams along the heel and calf are already coming apart.

I contacted customer service expecting the company to stand behind its product. Instead, I was informed that there was no warranty coverage and offered a measly 10% discount toward another purchase.

Why would I spend another $250–$400 on boots from a company that won't stand behind the quality of its products?

At this price point, customers should expect boots that last more than a single season, along with reasonable customer support when a product fails prematurely.

**Extremely disappointing quality, even more disappointing customer service.** I wish I had paid closer attention to customer reviews on Trustpilot before wasting $275. Save your money and purchase from a company that actually stands behind its products.

I have quite a few pairs of DuoBoots—well, perhaps more than “quite a few”—and, for me, the Dalia is on a par with my number-one, perfect DuoBoots style: the Hestia. It is beautifully and simply designed: understated, effortlessly elegant, and quietly exuding class in that rare, timeless way. It is also exceptionally comfortable, helped by its block heels and cushioned insoles.

I already own a pair in tan suede and had long hoped to see the Dalia offered in red. Since I have a rather full boot collection, I hadn’t checked the site for a while, but when DuoBoots crossed my mind again, I decided to take a look. I was absolutely delighted to discover the Dalia in cherry red leather! As I selected my size, I held my breath and hoped it would still be available—and it was!

Thank you so very much, DuoBoots, for clearly listening to your customers. This is exactly what I had been hoping for, and I couldn’t be more thrilled.

I ordered a pair of boots from this company, as they did not fit I exchanged them for another. When the replacement ones arrived they were also too big and therefore I tried to process a return of the order. The returns portal wouldn't allow me to return the boots due to the exchange but allowed me to request a return on the 24th of June. I completed this and have heard nothing since, I have messaged on the website several times and sent a number of emails since as well as messaging the company on Instagram. I tried to request the return again through the portal but am now being told this is outside of the returns policy window. I have several pairs of boots from Duo and have previously been impressed with their quality and customer service but this is frustrating. As others have mentioned the lack of communication and inability to contact them easily is dreadful and I certainly won't be buying anything from this company in the future. Hopefully someone will read this review and respond to me!

I have been buying duo boots for something like 13 years and have many pairs, all in a size 6. When I ordered a new pair, I noticed it said on the website that this style runs small in the foot and to size up if you prefer a "roomier fit". I generally like a snug fit and tend to be on the smaller side of a 6, so I ordered my normal size, but when they arrived they were absolutely tiny. Basically, they were a mislabeled 5, if not 4.5. They fit beautifully in the leg though so I exchanged for the 7. They were STILL a little tight on the foot, but the ankle was very baggy and the boot went up higher, giving the overall appearance of a pair of wellies. I tried to find something else to exchange them for but everything equivalent in my size was out of stock, so I couldn't. They charge £5 for returns if you're not exchanging, which I queried because I consider the absolutely bizarre sizing of this one style to be a manufacturing problem, but they insisted. I think it's wild to charge the customer to return a faulty product. This used to be a good reliable brand with decent customer service but unfortunately it really isn't anymore.

UPDATE: Seems like they've actually refunded me for my entire order including postage, so have updated this review from one star to three stars. No communication from a human being to confirm that they've done this, just an automated email, but it does seem like someone made an effort to make things right, which I massively appreciate. Have not given a higher rating because of the poor sizing of the boots and the poor comms from the customer service team.

Don’t buy from DuoBoots - absolutely horrendous customer service. Sent me the wrong item entirely, and then required me to drive 30 mins to drop the incorrect item at a depot to be shipped back to them before they’d ship the correct item (yeah, I really loved doing all that legwork to fix THEIR mistake for them after paying them $100 in shipping/delivery) - no other apology or even token discount/compensation offered. Decided to just get a refund and spend my money at a local Aussie business rather than reward such abysmal customer service. Listen to the terrible TrustPilot reviews, and save yourself the hassle of finding out the hard way.

Terrible customer service, I ordered and received boots that were badly marked, I tried to contact company several times through every Channel and no response finally got a reply from instagram message who asked me to email customer services again their response was sending me a return label no other communication, offering replacement etc which ideally that’s what I would have liked!
no apology, nothing!

***Updating my review after their response - I have never once received a reply via email from them. When I tried to ask a question via Live Chatc they stopped replying - I have screenshots as proof of this, and their delivery said 2-3 days. It’s awful that the company take lots of time to reply to bad reviews and no time spent on replying to customer emails. Again, I have not received a single email or any communication in weeks so this information is wrong and I’m appalled that DuoBoots have continued to plead ignorance. The other reviews speak for themselves. This is an unethical company and I’m so shocked how badly they treat their customers***

Terrible terrible experience and just wish I’d checked other reviews first. Ordered boots and paid £19 for delivery - £10 for the standard delivery charge then a further £9 that is a protection of sorts, which I decided to do as a precaution. The boots arrived later than the promised time, and when they arrived they looked nothing like the picture, the quality was awful and they looked like they were made of plastic, the sizing was terrible and the calf sizing, which I’d gone for upon advice on their website, was completely off. I reached out to customer services via email (and have sent subsequent emails since) and never heard back from them (and keep an eye on junk/spam folder). I spoke to a representative on their website via their chat function and when they didn’t want to answer a question they just stopped replying - although, when I mentioned about the emails they sent, they said they had replied but there must be a glitch with their system which they would pass onto their technical team - but there has been nothing in weeks so obviously just a lie. Literally one of the worst customer service experiences ever - please save yourself a lot of time, money, and stress by avoiding this company like the plague. I’ve contacted my bank to request the money they took from me which came to £24 between the £19 delivery charges and the £5 return charge which is absolutely laughable - this is a question of ethics, and what’s happened here is completely unethical. What a shame as it sounds like the company used to be good but must have gone downhill.

I wish I'd read the recent reviews here before ordering but it never crossed my mind, having ordered from them a long time ago and being delighted with my purchase. I followed the measuring instructions to the letter, but when my boots arrived they fitted like a pair of wellington boots around my calf. I have gone online to return them today, and am told I'm outside of the return period, even though I only received them 18 days ago. I've tried to communicate via the chat function on the website, but only receive a link to the returns portal and no response beyond that. I've emailed customer service for help, but am not confident the issue will be resolved having read these poor reviews. I am extremely disappointed with the boots, measuring instructions, and mostly the lack of customer service.
My issue has now been resolved, and I have to make a shout out to some very helpful advisors I managed to speak to on Duo’s live chat. For anyone experiencing problems getting hold of Duo by email, I would highly recommend their live chat! I was told that I’d been emailed, but haven’t received any emails, have also checked junk.

I bought a pair of boots for over £275. The boots were great, however after less than 2 months the stitching at the back of the boots have opened and created a hole. I have messaged 3 times and continuously get 'we will get back to you' but they never do.

See below response. I fully acknowledge that after posting this review the matter was resolved. I was offered credit or a new pair of boots. However I did raise this in Jan via their chat and email so still insist that the resolution took longer than it should do for a premium brand and coincidentally after I wrote this review.

I wish I had read the reviews before I placed an order for a pair of boots. The order process was fine everything arrived on time but the botts are awful. They are stiff and uncomfortable and not what I was hoping for.

Do not order from them ! I ordered a size 6 and they do not fit ! I always fit a size 6 and I was trying to return it and the only was you can do that is a drop off however I want to arrange a pick up with Royal Mail. They do not disclose a physical address and customer service doesn't respond to your request and when they do they send you the link for the return and nothing else !

I was a loyal customer of this company for nearly 25 years, especially when it was British-owned. I ordered a pair of Boots before Christmas, which were faulty on delivery. Their returns portal was almost impossible to use, took me hours and numerous password changes to get a label, sent them back the next day and the boots sat in a Post Office Depot for the whole of the Christmas period and beyond. And the only way to contact them is by a random web form/email that doesn't get answered until you threaten with a chargeback. They came back to me to say they would offer a full refund, when that arrived they had the audacity to retain the £10 delivery charge, telling me that they had waived the return fee as a gesture of goodwill! This is total nonsense and contravenes UK Consumer Law, which they wouldn't know as looking at the Credit Card charge tells me that the company is based in Riverton, NJ! Well, my card company has refunded my £10 to me as well today. For anyone thinking of ordering, please be aware that if you receive faulty goods then you do not pay any delivery or return charges, the Law trumps any goodwill gestures. Also, don't take out the additional insurance they offer at ordering, the Law protects you. Dean Dunham (Consumer Lawyer) has spoken about this, it's a huge con! Disgusted by how bad this company now is.

Ordered a £200 pair of boots in early December as a Christmas present and paid £10 for delivery. After ordering, there was no communication whatsoever.

On Christmas Eve I received a notification claiming the parcel had been delivered. The “proof of delivery” was simply a photo of a trolley full of parcels in a warehouse — clearly not my address and no parcel was received.

Contacted Duoboots and the response was unhelpful, dismissive, and lacked even a basic apology. No accountability and no effort to resolve the issue properly.

Expensive products, poor service, and zero customer care. Would not recommend.

My son ordered these for my Christmas present on 11 December and they have still not arrived. This is having paid £10 for delivery on top of £200 for the boots. Dreadful customer service, when shown picture of supposed delivery location it was clearly a warehouse with lots of boxes stacked up not a residential home. Not sure if I’ll ever receive them but feel so guilty that I asked my son for them now.

I have been asked to confirm why I gave Duo Boots only 1 star. Happy to do so and provide photos if Duo Boots send me their email address.

Nice quality, but for a brand that claims to have an inclusive size range, the choices for petite women are VERY limited when compared to the rest of the stock. I dont understand why they wouldnt have the same styles available in all sizes. Very unfortunate.

Vorsicht, wenn ihr hier bestellt. Bitte überprüft euer Konto, auch Monate nachdem ihr bestellt habt. Ich habe im Oktober einen Schuh bestellt und heute durch Zufall eine erneute Abbuchung vom gleichen Betrag in meiner Banking App festgestellt. Zudem antwortet der Kundensupport nicht und ignoriert allerlei Kontaktversuche.

I purchased a pair of Duo boots in October, and have not excessively worn.
However the heels have worn down so quickly that I now have to get replaced
Having paid £230 for a handmade pair of boots I don’t expect to be reheeling after 3 months !
I contacted Duo customer services, sent photos of the issue and now stating because it’s not a faulty product they cannot help .
This will cost me £15 , not acceptable for a high end product.
Very disappointing.
Judging by the reviews on the website I’m not the only customer to bring this to Duo’s attention.
Sadly they’re just not interested in keeping their customers.
I was actually going to buy a second pair but decided not too .

——————————————————
Just to add to Duo’s recent review, at no point did I get asked for further information regarding my enquiry. I submitted pictures etc of the worn heels and the reply was that the boots are not faulty.
The cobbler who replaced the heels mentioned that the heel was too soft therefore it wouldn’t last too long . That’s the point I’m making.
Also if you read the reviews this problem has been mentioned many times and I’m one of many. Perhaps a substantial heel should be considered for a substantial pair of boots .
Duo completely washed there hands of the situation after a few emails.

I must say, I was a little nervous making my first purchase from Duo Boots because of some of the negative feedback. But my Dalia tall 32cm-calf boots have just arrived, and they are simply perfect. I ordered them on Saturday afternoon and they arrived on Wednesday. I was kept updated about my delivery at every stage, and the boots themselves are stunning.

For reference, I followed Duo’s measurement guide to the letter. I have a 33cm calf, so I fall between their 32cm and 35cm sizes. I took their advice and ordered the 32cm calf, and they fit perfectly — the small expansion panel on the side offers a little give. I’ve been searching for years for truly snug boots to wear with mini dresses and tights. Every time I thought I’d found the right pair, the calf ended up flapping around my legs like wellies. But with Duo, I’ve finally found the perfect boots. Hurrah!

I bought a pair of Verity Knee High Boots in Black Leather for my wife in December 2024. After less than a year of infrequent wear (1 - 2 times per week max) the soles started to separate completely. This is really disappointing, my wife loved the boots, they fit great. I contacted Duo support to resolve the issue and they classed it as "wear and tear" and didn't offer to resolve the issue at all. Boots at this price point should have higher quality construction and last far longer. I recommend you avoid this brand.