Drivo Rent A CarAnmeldelser 

Drivo is disorganized and their customer service is terrible. My husband rented a car from them and opted out of their insurance because we have AAA (we're from California). Drivo has a computer system that you have to login to get your insurance accepted. The system didn't work. He tried it numerous times. The manager on duty (a guy named Masrafy) said my husband had to pay for their insurance, but could get reimbursed when the car was returned. The idea that was that when I was with him, I might try and (with the right credentials) we could get it to work. We returned the car on a Sunday morning and I tried multiple times to log in on the insurance system (with the correct credentials) and it didn't work. At 9am ET (6am PT) I couldn't get anyone from AAA on the phone to make it right. The manager on duty that morning (Desmond) claimed he couldn't help us. That the policy of Drivo was NOT to reimburse people when the car is being returned - that we couldn't have heard that from the other manager. He was rude and walked away from us. He said the only recourse was to call Drivo customer service during the week. We did that. They were not helpful. We're out $239 for their insurance which we could not get back.

This worst driving company they are some thief, wen I drove out the lot the tire pressure light was on I think that wasn't going to be my problem these people take my 200 deposit I won't recommend I sorry I listen to my wife and rent from them never again.

It is far from the Airport. When you get to their location to pick vehicle, they hold you in long lines, asking customers to verify Auto insurance when you refuse to buy their recommended Insurance. I forgot some items in the car and called two days after my trip, and it took them two weeks to respond. I called them five times, and I was given a run around and they never gave me back my items.( Two black Hot spots in a box) I will never use this company. They don't have a pre-paid Toll charge, so they will charge you every day which is very expensive.

We waited 45 minutes at the airport for them to pick us up then when we got there, they didn’t accept my Travel insurance rental coverage They didn’t accept my credit card insurance and they charge me $80 a day for Car Rental, which is almost twice the price I paid for car rental itself then they didn’t have the SUV that I wanted
Definitely don’t recommend them their car was dirty it shakes while you’re driving it

Your hours are inconvenient and you cost me 2 extra hotel nights on my stay because of them. I had already paid but my flights arrived and departed during hours you weren't open. Thanks. Also, when I arrived just after you closed, your attendant in the parking lot was so rude. Because of your hours, I almost had to sleep in a car. I'll never use your company again. Fix yourselves or just close down and do everyone who is unlucky enough to think you are legit a favor.

SCAM! they ask if you want insurance and you say no then they say ok just sign here that you dont want it. one week later they took my security deposit for insurance and when i called to say i told him no insurance costumer service said you signed the agreement for it we wont return your money. and i read online that they do that with a lot of people.

I rented the car for a 2 days. The car had an odor already in it, because of my time frame i had to work with to meet my client i by passed it. Took the car back for return 12/16/25. They charged me $200 buck for cleaning saying that their was smoke odor. I don't smoke which i also submitted by doctors report that I suffer with Asthma. They then said that the car was excessively dirty which is wasn't. The car had snowy regular weather conditions light dirt from snow on it. I find this to be super ridiculous when my rental cost was $104 and the cleaning fee for weather conditions dirt from snowy days $200. So crazy

Hello,

This was my 1st experiense in renting a car, and it was amazing! The best service was provided by their customer care team, they were very supportive and helpful, they made my trip.

I rented a car in New York from August 9th to August 15th. At first, they tried to sell me insurance for $450 for 6 days, then extended it for $250. When I returned the car with a full tank and everything was fine, they promised to return the deposit within 2 weeks. I flew to Uzbekistan and 5 weeks passed. They wrote that they withdrew $137 from my deposit for New York toll roads, but they did not return the remaining $63 to my account. I wrote to them 10 times, called, and they stopped answering me. They did not return my money. Therefore, I do not recommend anyone rent a car there. From the very beginning, they will push expensive insurance on you... remember.

Hassle not worth few dollars off

Said was a great inspection agent checked the car good and made sure the Shuttle waited for us, great experience 👍

Awful experience, start to finish. On arrival, it took me over 90 minutes from airport terminal to leaving the parking lot.

After a week long trip, there was a snowstorm and I had to push my flight back 24 hours. I asked the cost of extending my reservation by one day, and I was quoted *800 DOLLARS*.

A reasonable fee is understandable, but not that. They were clearly trying to take advantage of a difficult situation.

Everything about this place is HORRIBLE !!! We got into JFK first they are off the airport which is typical anywhere. BUT waiting 20-25 min in the freezing cold weather is not customer service. We get on the shuttle and arrive and I give them my reservation confirmation number and they say they have to run a credit check. They go on to say my credit was denied. I have great credit. They cancel my reservation. Not even blinking or trying to help out. So my husband proceeds to do it under his name and same. They proceed to say they can go ahead and do a new reservation (at this point where are going to go ) they up the amount that we were originally supposed to have and charged an upgrade fee which just notice today after we get the bill. NO PAPERWORK ONCE WE LEFT THE RENTAL PLACE. NEVER AGAIN !!!! The guy at the counter did not even try to help out at all. Just basically looked away. Then dropping it off had to wait for someone to come to the gate for at least 15 min

The only good thing I can say was the car was brand new. But of course we paid for that with our upgrade we didn’t know about.

THIS IS THE BEST place ever , (Alex and Tahmid)

Basically there was a cracked on the windshield , and it expanded ALL THE WAY ACROSS, and I didn’t notice it until it got super big.

The only things that the insurance doesn’t cover was the windshield and tires… and they could have easily charge me 500$ for the replacement

But we’re honest and said that the cracked was there before and change the car FREE OF CHARGE

THIS IS A BUSSINESS YOU CAN TRUST 100%

WE RENTED A CAR FROM DRIVO ON SEPTEMBER 9TH 2025. WE NEEDED A INSTANT RENTAL DUE TO A LOSS IN THE FAMILY. WE CHOSE DRIVO AT JFK INTERNATIONAL AIRPORT BEST LAST MINUTE PRICE DUE TO SAME DAY PICKUP. STAFF PICKED US UP AT JFK AIRPORT GOT CAR IN MINUTES AND DROVE AWAY TO BE WITH OUR LOVED ONE. THANK YOU STAFF FOR YOUR COMPANION AND HELP.
MY past reviews were negative claiming there were damages on return of the rental. Working with customer service Drivo all claims were droped and the issues were resolved. Thank You

On September 17 I rented a car from Drivo renter car . A chevy Malibu. On September 19 I return the vehicle they claim I damaged The glovebox door. Now there claims dept has contacted me and wanting me to pay for a damaged glovebox door for the amount of $384.00. Ok I never opened or used the glove box had no reason to open the door I was the only one using the car. So now im arguing with them that this is a false claim trying to bill me for. I have tried contacting the manager and customer service but no help. They referring me to claims dept. Im so fed up with this company and their false accusations. I going to call the BBB and file a complaint.

We booked a car this morning We were assisted by JolalHe told us to wait for the car, we waited
for 50 mins. People who came after us got their rental and left but we were kept waiting. I asked DONI about my status. He told us who helped meSo I went looking for Jolal. The back door wide open and I saw Jolal still there. I yelled at him and asked where
my car was. He said he was in break and still has 10 more mins.So i came to the front to talk to my wife who was waiting in the waiting area. I saw Jolal was talking to somebody in the parking lot so I went went out to see him.That somebody said he is a supervisor
(Masrafy)Masrafy said I was not supposed to go back and it a private property.We tried to explain him what was going on as he was supervisor. He told us we were yelling and so bad behavior,he will cancel our trip.Jolal went back to the front desk and we went
back to talk to him about the car. He said he cancelled and he said Doni called us twice.But Doni never called us. In fact I reached out to DonNot only they cancelled our trip, the lied to us.we complained. Hope someone will look at the camera and take action
by Drivo company. They cancel our trip with note the company-will not be able to proceed with the rental due to disrespecting a company employee. Drivo employees lie to us . Beware of Drivo at LGA. They are very bad and zero trust employees. 22-61 94th St
East Elmhurst, NY 11369 United States

This place charged me so much for my EZ pass , 2 weeks later and still sending me a bill. This place is a rip off.. Very long wait on line. Only 2 people working, service is terrible, They charge a fee everyday for using your EZ pass .. Please don’t rent here. So many hidden fees. Wish I could give them 0 stars. They found away to make money off of customers through hidden fees.

Do not rent from this place. You get what you pay for and you’re better off spending a little extra money on a rental and getting a better car and experience. Trying to find the rental car place was impossible and took me almost 2 hours from when I landed until I was in my rental car. Having to walk far then take a train followed by a bus is just inconvenient. Only to get to car rental desk and be asked not just for proof of insurance but entire insurance policy so they can see everything on it and try and sell me on more insurance. Got in my rental car which smelled like smoke and had a cigarette butt hole in back seat. Shortly after driving off my light came on and tire pressure was low in all 4 tires and I had to stop somewhere to fill it up. Had to arrive back with rental car earlier than I should have to plan for all the extra time it took to get shuttle and train back to airport. Do NOT rent from here.

The staff did a great job on attending to my needs, car was clean and good on gas. Getting in and out is very important to my time management and they got me a car within minutes. There was no line and the shuttle picked my family and I up right when we arrived.