Drivalia UK - EDINBURGH AIRPORT Anmeldelser 

** UPDATE**
Your reply to this tells me to get in touch! I did the day it happened, I also sent an email to your reservation team and I have had NO reply! You have my contact detail
So no excuse!
Seems your customer service is as shocking as the abusive employee.

Edinburgh airport location. Fraser is an absolutely horrific employee and needs to be under review.
car was damaged, scratched, no fuel, service due on car and had the check engine oil light on.

Fraser was mumbling, rude, verbally abusive when I raised my concerns and in no way interested in dealing with them. AVOID THIS PLACE

Ben served us, was very efficient, polite and helpful.

Ben was brilliant.

Ben was really friendly in service

Ben was super helpful and informative. Great welcome experience to Scotland!

Great service from Stuart and wonderful customer help. Got a free upgrade.

AVOID AVOID AVOID

Hired car to pick up at Edinburgh Airport...eventually worked out Drivalia is not based at the aiport. You have to go find a bus stand and wait for a bus..so 40 minutes later arrived at hire place

queued and was eventually acknowledged....and given a pager to be told we will page you when ready to serve you

we waited 1hr 20 minutes..it would have been longer but 2 customers in front of us gave up and went elsewhere

1 member of staff only who was doing all admin, getting the car and signing it out.

AVOID AT ALL COSTS

caused massive delays to our journey, missed dinner and arrived at our final destination in early hours of next day rather than that evening as planned

shocking service

drop off..you park up and throw your keys at them! No service or checking car with you so just hope deposit gets released

_____

Drivalia i see have replied- what is the point in giving you my booking info? you clearly have t your standard service - POORLY STAFFED - judging by other reviews and my telling what date and what I booked will not change anything!

Devido a um atraso no avão no voo EZY3322 da Easyjet, chegámos à Drivalia às 00:29 minutos, com todos os esforços possiveis e imaginários ao nosso alcance.
Quando chegámos à recepção o Sr. Fraser Marshal, com uma enorme birra, decidiu que como estavamos em cima da hora, que nos ía entregar apenas uma das duas viaturas que estavam agendadas, por causa de uma tecnicalidade.
Depois de avisado que tinhamos 12 pessoas a depender deste trasporte, ele mesmo assim nao quis saber.
Esta birra fez com que 12 pessoas dormissem 3 horas e desperdissacem 2 dias de férias de 5.
No dia seguinte, voltei à Drivalia por volta das 12h00 para voltar a tentar alugar um carro, depois de ter feito 6 horas de autocarro e ter dormido 3h, ainda me obrigaram a pagar mais 190 libras.
Gostaria de deixar aqui a minha apreciação ao Sr. FRASER MARSHAL, pelo seu esforço, ou a falta dele, e a sua completa falta de empatia pelos problemas alheios.

Relativamente ao restante serviço da Drivalia, foi 5 estrelas, foram inalcansaveis em todos os outros assuntos em que precisamos de ajuda.

Ja relativamente ao outro senhor, nem no dia em que entregamos os carros um bom dia nos deu.

Como é óbvio, nunca mais terei vontade, gosto ou prazer em usar a Drivalia.

Se brincassem menos com a carteira das pessoas, provavelmente teriam muito mais sucesso.

Deixo estra critica para alertar todos os condutores, para nao irem ao engano à Drivalia Edimburgo.

Never use this company! My flight was delayed, it then took 20 minutes for the shuttle bus at Edinburgh airport to pick me up and a further 15 minutes to be seen at the counter. At that point I was told the small city car I had reserved had been released to someone else. All I was offered was 2 huge executive cars, the cheapest of which was an extra £180. Now I have been told that my £1500 excess deposit will take up to 30 days to be refunded!!

I rented a car through Ryanair Car Hire at Drivalia Edinburgh Airport and had a very disappointing experience regarding insurance sales practices.

At the rental desk, I was told that my AXA insurance purchased through Ryanair was “not valid” and that I needed to purchase additional insurance in order to receive the vehicle. The conversation was conducted in a way that made it feel like I had no real choice if I wanted to collect the car after travelling to Edinburgh. Under this pressure, I ended up paying an additional £279.93 for “Super Peace of Mind” insurance.

After later reviewing the rental agreement, I discovered that the contract explicitly allows customers to use their own insurance. This means the information provided at the desk was misleading.

What made the experience even worse was that, when returning the car, I witnessed a very similar discussion with another customer regarding additional insurance. This gave the impression that this may be a common upselling tactic used on customers at the desk.

I consider this misleading and unfair behaviour. Customers should receive clear and honest information, especially after already purchasing insurance through the booking platform.

Very disappointing experience and I will be pursuing this further through formal complaints and my credit card provider.

Oh and Drivalia thanks for the automated response on the review. I of course already did. They are like hitting concrete. People be warned about their practices at the pickup desk.

long wait time but lovely service from marshall :)

I’m still waiting after 3 hours to collect our prebooked rental car. When we arrived they told us it was a 1 hour wait, which we now know was a lie because they later admitted that did not have any cars left and that they were waiting for returns and cleaning them. If they had been honest and offered us a refund we could have picked up another rental. But they continually lied in order to keep is waiting and not lose their fee. On top of that they were rude, and the pickup is in an inconvenient location. They do not pick up the phone and they refuse refunds

The worst rental company. I've been waiting for my car for two hours. Rude staff, they don't know how to give us indications on when the cars will be delivered. There are no cars available. Incredible

They say the credit card hold of £1500 will be refunded in 2 to 10 days with some banks taking longer. BUT a month later I had to ask for my bank to recover it. It’s not the banks that delay it’s this hire company. Go with a reputable one and your deposit is returned the same day! Never experienced anything like it. Never again.

A 45 minutes wait for a shuttle from the airport to the pick-up location.

Forced us to take an unneeded car insurance because of a credit card technicality.

Left with an empty tank of gas.

Brake fluid level too low one hour into the journey.

Never again.

ben is so helpful, ty for recommending us the safari! 🙏

Much recommended for the way Rahil coordinated with us.

Absolutely appalling. Booked a car in advance, turned up at hire location (Edinburgh), queued for 30 mins to be handed a pager and told to wait. 2 hours later - still waiting. No explanation, no apology, staff appeared more interested in eating than dealing with customers. A couple who had arrived 1 hour before us were still waiting for their car when we walked out. Do not use this disgrace for a hire company under any circumstances.

Previously good service. Was a regular customer. The team are now more focused on working to rule and milking the customers rather then service. Pickup was abysmal I was the only customer. Had to wait 20 minutes while the manager was eating his dinner. Trying in the meantime to use the app to check in The app crashes when you try to take a photo of your license and passport. Complained about it and was told they weren’t allowed to do the check ins themselves. Eventually they did a paper check out with no photographs as normal. Returned the car and 2 minuscule cosmetic scratches which . It’s the first time I’ve not made photos as I trusted the team . My own fault. But cost me £600. Part of the risk I take as a.regular car hire . But I won’t be using Drivalia again.

This vas truly the worst car rental experience ever