Drivalia UK - EDINBURGH AIRPORT Anmeldelser 

Hemos estado esperando 1h a que nos atendieran en la oficina. Solo una persona para atender y entregar. Desesperante. Nunca mas

Beware: 1-hour late rule will cost you your booking and your money!

We had a terrible experience with Drivalia due to their rigid and unfair policies. Our flight was delayed, and we had to wait a long time at the baggage carousel—things that are completely normal and out of a traveler's control at an airport.Because of this, we arrived about 2 hours late to pick up our car. We were shocked to find out that Drivalia has a strict 1-hour grace period. They cancelled our booking, marked us as a "No-Show," and refused to give us a refund. An airport car rental company should have policies that accommodate standard flight delays. Instead, they took our money and left us stranded. Avoid them if you want peace of mind when traveling.

We rented a car in July, and upon arrival, we were told that for an extra £10 we would get better coverage, so we agreed. However, when I went to pay, the invoice had jumped from £470 to £920. I asked the employee about the increase, and he told me it was a deposit—unrelated to what we had booked—to cover any potential traffic fines.
​An hour later, when I received the contract, I realized they had charged me twice for coverage on the exact same car. When I returned the vehicle, I spoke with a manager who promised they would refund my money. As of today, nothing has happened.
​BE CAREFUL with what you sign and agree to, because they will try to "sneak in" a higher rate. Everything is now in the hands of my lawyers, and I will do whatever it takes to get back what is rightfully mine.

Dreadful service from start to end at Edinburgh.
More than "off site" 15min in coach to compound and massive waits. The staff neither hurry nor help.
Waited 1hr 30mins to collect a car where I had completed all paperwork online and due to the delay was unable to pick up a disabled parent waiting in wheelchair at airport despite notifying staff. Upon return they claim I had damaged the tyre and wanted to claim for the damage but when pushed was unable to confirm that the damage wasnt there before I collected. By their own admission they are "cheap for a reason" AVOID AT ALL COST !

Raghil was very kind and competent and explained everything in detail!

I rented a car from Drivalia at Edinburgh airport. Although when we arrived it was very busy Stuart and Robbie were super helpful. Drop off was very easy too.

Reserva a través de autoeurope con alquiler en Drivalia aeropuerto de Edimburgo. Contratamos un seguro adicional de cobertura 66€ extra que dicen que no vale y te meten otro adicional de 250 libras, además que no te quieren dar datos en papel te entregan el coche sucio lleno de golpes y sin combustible. Luego te dicen que tengas cuidado con las ruedas y los cristales que no cubre en el seguro que acabas de pagar adicionalmente y digo entonces el seguro para que es ? Y además la luna está llena de picotazos de piedras y las llantas todo rozadas e intentarán cobrarte luego a la devolución y dirán que el coche está sucio cuando ellos nunca los limpian de un cliente a otro. Eviten esta empresa a toda costa. Pagarán el triple de la reserva.

Shuttle took forever. Lady in the desk (Flo) was so not collaborative and harsh.
Car is not ready, incredible considering we arrived later than the time expected.
Now over 30 mins just to get the car.
Never ever again using this company

Era el tercer año que resecaba con ellos, me dieron un coche más pequeño y no pude cancelar la reserva habiendo contratado directamente con ellos
Estuve esperando una hora en sus oficinas hasta que me entregaron el coche
El último año que reseco con ellos

Took over half an hour for the bus transfer then 90 mjj in mutes to get the car.

Drop off took 20 minutes then another half hour wait.

AVOID

Ben was helpful, very friendly and great to work with!

My booking was done by booking.com. The rental car showed signs of heavy wear and tear and hadn't been cleaned—there was animal fur in the trunk. There was an information (warning) relatet with oil inspection out of date. However, the worst issue was that the car was handed over without two existing defects being noted in the handover report (even though four others were listed). Even after we brought this to the staff's attention, the report wasn't corrected, and the matter was dismissed as trivial. Yet, upon the car's return, those very two defects were subjected to close scrutiny. Had we not taken photos when we first picked up the car, we almost certainly would have lost our security deposit.

Very poor experience. Our flight was late and we called multiple times to arrange a latr pick up. Once we got there, obviously the car had disappeared into thin air and the only option was a car twice as expensive...
Avoid this agency at all costs.

The price was good. The car was clean and in good condition. I didn't have to wait long for the paperwork to be sorted. The staff both the young lady who booked me in and the lad who brought out the car were both very friendly and polite. They were exceptional in their service.

Perfect!! Great service!!

Check in was fine, friendly service. Car had tyre inflation warning light on as soon as we drove off. Passenger seat was filthy, needed a good valet. Car had more than it's fair share of dents and scrapes. Return report said it was left back in average condition, that was exactly the condition I received it. I had the car for 12 hours.

Du jamais vu!! Après plus d’une heure d’attente l’agent qui nous reçoit nous demande de payer des frais non prévus au contrat, devient très agressif quand nous demandons des explications sur les surcoûts (il y en a plusieurs), puis refuse de nous remettre le reçu de ce qu’il nous a fait payer avant de décider que, finalement il ne nous remettra pas la voiture. Tous nos hôtels étaient réservés, nous avons dû trouver une solution en urgence auprès d’une autre agence. Et mon compte a été débité par Drivalia …. Du vol pur et simple. Aucun respect du contrat. A fuir ! Et on se demande comment des États de droit peuvent admettre de tels comportements sur leur territoire.

Stuart was amazing!!! He made our experience super smooth and easy!

Ben was amazing: informative, professional and funny!

Stuart is the most helpful and knowledgeable at what he does best! Polite and courteous and very professional! Highly recommend!