Plat
Forskellige omstændigheder gjorde, at vi blev 5 timer forsinkede i forhold til det aftalte afhentningstidspunkt. Dette meddelte vi udlejer inden det aftalte afhentningstidspunkt. Vi fik oplyst, at der kunne komme ekstraomkostninger, da det så ikke var sikkert, at den bestilte bil ville være til rådighed. Vi ankom og måtte her så betale 5 gange så meget for en anden vil. Men samtidig måtte vi altså betale fuld pris for den bil, vi jo så ikke fik. Svindel og humbug.
Besvarelse fra Drivalia UK - EDINBURGH AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team