What a friendly, professional and knowledgeable team @Dreams Truro. We ended up purchasing 4 beds rather than 1, as the prices were very good and they deserved the business.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The sales man in the shop was helpful and well informed helping us choose the right mattress. The delivery men were excellent again with a good knowledge of the product and advice about after car... Se mere
Staff were very helpful and knowledgeable. Sleepstation was great and I felt the product I ordered was perfect for us. Had an issue with the finance application though as one requirement is that one... Se mere
Went to the shop the people were very helpful showed me all the options and I bought a great mattress they offered the takeaway option for my old mattress which I took up When the guys delivered my... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet af virksomheden
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktoplysninger
Unit B1 Newquay Road Retail Park, TR1 1XN, Truro, Storbritannien
- 01872491501
4,8
Fremragende
248 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good shopping experience
In shop experience -knowledgeable polite and efficient. Item delivered on time with good communication throughtout - pleasant and helpful delivery men .
2. februar 2025
Very Impressed with Jason and Owen who…
Very Impressed with Jason and Owen who delivered my mattress from
Dreams. They were courteous and friendly a credit to the Company. I would certainly use Dreams again the mattress so far is proving to be very comfortable.
Kind regards
Susan Marsden
1. februar 2025
Exactly what we needed.
Nice selection of products at good prices and helpful staff.
4. januar 2025
Uopfordret anmeldelse
Excellent product knowledge and no hard…
Excellent product knowledge and no hard sell. Laura in the Truro store definitely knows her stuff.
The sleepmatch machine provided the perfect level of techie for our little brains and the science of sleep is fascinating
30. december 2024
Uopfordret anmeldelse
Best Dream Ever
Came on time,straight to the room i wanted the bed in. Fixed all the electric bed together and showed me how to use it. Very polite and professional. Also took away the old bed and rubbish to be recycled.
17. december 2024
Lovely helpful new member of staff
Lovely helpful new member of staff. Nothing was too much trouble. Will go back for any other purchases.
8. december 2024
Knowledgable Staff Member
Not often i write a review however the young lady that guided my wife and I on making a decision on which bed to purchase was excellent. We were surprised to hear that she had only been working at Dreams for a month, which was even more impressive.
A note to management, invest in a coffee pod machine, customers and staff will feel more valued. Instant coffee is oh so dated.
Looking forward to a comfortable, cool sleep in 3 weeks.
23. november 2024
Uopfordret anmeldelse
Great service from start to finish
Great service from start to finish. Helpful in store - provided all the info we needed without being too pushy. Delivery - excellent communication and on time. Product as described and very happy so far!
23. november 2024
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Terrible delivery team
22. november 2024
Besvarelse fra Dreams - Truro
Good afternoon,
Thank you for taking the time to leave us your feedback.
I am very sorry to hear that you were unhappy with the service you received during delivery.
In order to look into this for you in more detail, I did try to call you but as I was unable to reach you, I decided to send you an email.
I do hope to hear from you soon.
Many thanks,
Kishan
Everybody in the Truro store was very…
Everybody in the Truro store was very helpful and delivery was right on time.
9. november 2024
The delivery guys were 10/10
9. november 2024
Varity of price range.
Sales rep not pushy, very helpful. Delivery was perfect, good communication before and when delivered.
3. november 2024
I have been sleeping a lot better since…
I have been sleeping a lot better since I have had my new mattress!it is so comfortable thank you, I do
don't want to get up in the morning and my back has improved a bit.
1. november 2024
On time and very courteous
On time and very courteous. Loved the fact they put on indoor slippers over their shoes. Made the frame up in no time.
26. oktober 2024
They will make excuses and disappear!
Went in store in truro. Looked at a mattress. Was told we would need the zipped in the middle version as the superking wouldn't fit up our stairs. We didn't like the idea, but salesman Was adamant that wouldn't even notice that it was zipped in middle at all and said the gap was absolutely unnoticeable. Then Told us all the reasons why it would be perfect. They didnt have that version in store but assured us it was fine. So we said ok.
It was delivered. The gap in the middle is insane. 4cm gap!!!! My wife and I were constantly falling in the gap during the night. First thing I did the next day was contact dreams and tell them the mattress was unfit for purpose. We were told the salesman hadn't ever even seen our model of bed, and theve never stocked it so they were unsure about how it fits together. So not only unfit for purpose, but completely mis sold to us. It has been 4 weeks since. I've called, emailed, they even sent a guy to come see the gap. That was it. No more contact. Even though the guy admitted a 4cm gap was double the size they would deem unacceptable. But, Instead of collecting the mattress and giving us a refund, they are just hoping we go away by the sounds of it! No emails, no call back, no nothing! I made contact A DAY AFTER DELIVERY, and more than several times since.. It's been 4 weeks... shocking after sales. Avoid!!!!! Especially if they try to sell the zipped in middle version of a bed!!!!!! I would avoid dreams if you want honest help if the mattress isn't suitable. We didn't get to see the bed before buying. The salesman hasn't ever seen the model he sold us. Shocking.
10. september 2024
Uopfordret anmeldelse
Besvarelse fra Dreams - Truro
Good morning Bjorn,
Thank you for taking the time to share your feedback with us.
I am very sorry to hear of the issues you have experienced in relation to the mattress you purchased, and I want to apologise for the communication issues you have experienced.
In order to investigate and offer my assistance, I have requested your order details via Trustpilot and hope to receive this information soon.
Many thanks,
Kishan
Extremely helpful and friendly at the…
Extremely helpful and friendly at the Truro store, everything fully explained and no pressure to buy, the delivery was excellent and on time, nothing seemed too much trouble for all involved
29. september 2024
Dream BeVery pleasant couple of salespeople
Very pleasant couple of salespeople at the store who convinced us we were making the right choice. The two lads who delivered the bed were very helpful. I was impressed with the fact they covered their shoes on entering the house to protect the carpets.
All in all a very good experience
20. september 2024
Good advice and quality service. I found my mattress match
Good advice and quality service. I couldn’t get the mattress I wanted as not made anymore and I was able to find one just as good.
25. august 2024
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