What a friendly, professional and knowledgeable team @Dreams Truro. We ended up purchasing 4 beds rather than 1, as the prices were very good and they deserved the business.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The sales man in the shop was helpful and well informed helping us choose the right mattress. The delivery men were excellent again with a good knowledge of the product and advice about after car... Se mere
Staff were very helpful and knowledgeable. Sleepstation was great and I felt the product I ordered was perfect for us. Had an issue with the finance application though as one requirement is that one... Se mere
Went to the shop the people were very helpful showed me all the options and I bought a great mattress they offered the takeaway option for my old mattress which I took up When the guys delivered my... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet af virksomheden
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktoplysninger
Unit B1 Newquay Road Retail Park, TR1 1XN, Truro, Storbritannien
- 01872491501
4,8
Fremragende
248 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great friendly and knowledgable staff
31. oktober 2025
Very knowledgeable store manager who…
Very knowledgeable store manager who helped me find the best mattress for my needs. Great offer of 30% off and came with a free down duvet! Now awaiting delivery and looking forward to sleeping on my new mattress.
19. oktober 2025
Uopfordret anmeldelse
Exceptional customer service!!
Exceptional customer service from start to the finish with the delivery of my bed.
12. september 2025
Great products, great service, try before you buy, what's not to love about Dreams.
The assistant at Dreams in Truro was very helpful and informative, discussed our ideas and needs and gave us the opportunity to try out quite a few mattresses that, on the surface of it, met our needs. We struggled to decide between medium firm and firm, finally settling on a Sleepeezee Kew inner-spring mattress which was rated as firm. We definitely did not want a memory foam mattress, having had two previously which we had ended up sending back under guarantee. Now having tried the Kew mattress for a few weeks, it has given us both the best sleep we have had in ages. Thanks Dreams
14. august 2025
Absolutely excellent!
Absolutely excellent! Super helpful and lovely location. Extra thanks to Harvey, the employee who showed us a range of options and explained the differences and benefits with clearly excellent knowledge!
16. august 2025
Uopfordret anmeldelse
Thoughtful customer service
Looking to buy in Truro store not online , so much choice we needed guidance.
Knowledgeable staff about their products and our requirements made a choice much easier. Mattress delivered a week ago ,very pleased with our choice.
Great customer service. thanks
23. juli 2025
Great customer service
Arrived on time, good communication from the delivery team and they managed to get the item up 3 flights of stairs without any problems.
12. august 2025
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Its The Delivery that was the problem…
Its The Delivery that was the problem .We cleared the single bed ready for the New Mattress .When it arrived by two men.My wife who has a bad heart like me asked nicely it they could put the mattress up stairs on the landing ready for me to put on the bed when i got home . "NO" they both said it costs extra to do that .
We were not told this in store just that if they took the old mattress away it would cost us money to do that .That is fair enough, but because of the delivery men just putting the mattress at the bottom of the stairs me and my wife had to struggle to get it upstairs .We are both 64 years old and both not in good health .The two delivery men could have took in upstairs for us .Bad service from them .Brilliant in store by the way. Dreams let down by the delivery men .We did not ask them to put it on the bed only on the landing.Just one question if they go to flats and use the stairs do they charge them .I will be thinking hard and long before buying off Dreams again in the future if ever. You let us down Dreams.
12. august 2025
Besvarelse fra Dreams - Truro
Good Afternoon Geoffery,
Thank you for taking the time to leave us your review.
I am very sorry to hear that you were not happy with the service received on delivery. Our free delivery option is deliver to your doorstep or hallway. If you did wish to have delivery to your room of choice there is a £39 charge.
I had tried to contact you but it was not a suitable time and so I have sent you an email and I look forward to speaking with you soon.
Many thanks,
Faye
Fabulous mattress
Fabulous mattress, my back ache has now gone, thank you to the really helpful staff in Truro.
26. juli 2025
Good service and good product
20. juli 2025
Very polite and professional
Very polite and professional. The lady who served us took the time to make sure we had the right mattress, by putting my husband on a bed to know which mattress was the best for him. The delivery was done by two young lads, who was also very polite and professional. The mattress is excellent. Thank dreams.
11. juli 2025
Very helpful and friendly service from…
Very helpful and friendly service from everyone I was involved with from choosing a bed to it arriving and being set up for me.
5. juli 2025
We visited the Dreams store in Truro…
We visited the Dreams store in Truro whilst away for a few days.
We needed new beds so headed in, we were greeted by Victoria who was nothing but outstanding. She let us browse the store but was on hand for any questions, she was very knowledgeable about all of the products and gave excellent advice.
Victoria is the reason we made our purchase.
26. juni 2025
Uopfordret anmeldelse
Just the most comfortable mattress I…
Just the most comfortable mattress I have slept on. Top quality. The high pocket spring count has helped support my arthritic joints giving me a much more comfortable nights sleep. 🛌 Thank you to the staff at Dreams Truro.
21. juni 2025
Expensive foam topper
Bed far too expensive for essentially a thick foam topper. Can’t feel the rest of the mattress.
13. juni 2025
Besvarelse fra Dreams - Truro
Good morning Mr Kent,
Thank you for your feedback. We’re sorry to hear that the bed did not meet your expectations in terms of value.
Following our phone conversation this morning, I’ve sent you an email with my contact details. Please don’t hesitate to get in touch if you’d like to discuss anything further.
Many thanks,
Hassan
Great service in store
Great service in store! Brilliant customer service and Brilliant delivery. Very happy
23. maj 2025
Diligent workers
The gentleman worked most efficiently and we were very pleased with their work and the new bed
18. maj 2025
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