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Dreams - Isle of Wight Anmeldelser 

253
•
TrustScore 5 ud af 5

4,9

Sengeforretning
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Lokation

Skift lokation

Gunville Trading Estate, PO30 5LG Isle of Wight, GB

•
01983654323

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

THE STAFF (JANE) AT DREAMS , CARISBROOKE, ISLE OF WIGHT, WAS ABSOLUTELY BRILLIANT. WHILST WE WERE LOOKING AT A MATTRESS, I BECAME BREATHLESS, WHICH I SOMETIMES SUFFER FROM, BUT JANE WAS SO HELPFUL,... Se mere

Bedømt til 5 ud af 5 stjerner

Excellent service in store by Jade. We explained our needs and were recommended a tempur mattress that we subsequently bought. Got a good deal with new pillows, duvet and mattress protector. Had it f... Se mere

Bedømt til 3 ud af 5 stjerner

The in store experience and the delivery team experience were excellent. The products had some faults. The cloth on one bed base at one side had a scuff mark which nearly tore the cloth about... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We had intended to buy a mattress from one of the new online companies. However we had had a bad experience and thought we'd pop in to Dreams to see what they had. I'm so glad we did, Jade was absolut... Se mere

Virksomhedsoplysninger

  1. Sengeforretning
  2. Sengetøjsbutik
  3. Soveværelsesmøbelbutik
  4. Madrasbutik

Skrevet af virksomheden

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Skrevet af virksomheden

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Kontaktoplysninger

  • Gunville Trading Estate, PO30 5LG, Isle of Wight, Storbritannien

  • 01983654323

4,9

Fremragende

TrustScore 5 ud af 5

253 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(253)

15.141 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Great experience from start to finish

Great experience from start to finish. Knowledgable helpful staff. Great selection of beds. Very happy with my choice of bed and mattress. Never slept so well since buying it and it looks great too. Excellent quality and value for money. Would definitely recommend.

13. februar 2024
Bedømt til 5 ud af 5 stjerner

Our original bed from Dreams was as…

Our original bed from Dreams was not as comfortable as it once was. We went into the local store (Newport, Isle of Wight) and the staff couldn't be more helpful. Over a coffee we decided on our new bed. We were told it would probably take about 4 weeks for delivery, it came in two. The delivery was due between 0745-0945. The bed was up and ready to use by 0830 that day. Lovely bed, perfect service. Many thanks

10. februar 2024
Bedømt til 1 ud af 5 stjerner

Unfortunately I have been waiting over…

Unfortunately I have been waiting over a week for customer service to respond to me regarding a hole in the bottom of the mattress I had delivered. I have called the store and been told I can have £75 back and keep the mattress or they will send someone over to inspect the damage even though I have provided photographic evidence. Don't usually give poor reviews regarding a service bur when you've spent over £1100 on something you kinda expect a prompt reply if everything is not in order. I'd like to add that the member of staff i dealt with at my local store was superb and very helpful in me finding my mattress, so this review is purely on how the case has been dealt since delivery.

1. december 2023
Dreams - Isle of Wight-logo

Besvarelse fra Dreams - Isle of Wight

Good afternoon

Thank you for taking the time to speak to me today. I am sorry for the issues you have had with your mattress.

I can confirm that we have now reached a resolution that you are happy with. This includes delivery of a replacement mattress on 29th December.

Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Bedømt til 1 ud af 5 stjerner

STILL NO REFUND AFTER 8 DAYS

I cancelled my delivery and collection of my old mattress when I purchased my new one from you, but after 8 days, I am still waiting for my refund of £40 on my credit card

3. november 2023
Dreams - Isle of Wight-logo

Besvarelse fra Dreams - Isle of Wight

Good afternoon David,

Thank you for taking the time to leave us your feedback and for speaking with me.

I am very sorry that your refund was not processed in a timely manner.

I can confirm that the goodwill gesture that we agreed has been put in place for you and all should be resolved over the next few days.

Should you require any further assistance, please do not hesitate to contact me.

Many thanks,

Kishan

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