We were met at the store by Debbie who showed us various versions of wooden frames and mattresses. Although we only went in to look she was friendly and helpful as we discussed mattress types over a c... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Staff in the shop were friendly and knowledgeable. gave us plenty of time to look and try out different mattress's. Bed delivery was on time, they set the bed up, checked we were happy with positioni... Se mere
My wife and I where greeted with smiles and courteous staff. The staff were very helpful and had great knowledge. The delivery was great the 2 chaps were courteous and great workers. Thanks so much fo... Se mere
We had a great overview in the Irvine Store. My girls tried out various mattresses and no push was made by the Staff. We revisited the after and placed order. All was easy and quick. On both occasions... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet af virksomheden
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktoplysninger
Unit 2B Riverway Retail Park, KA12 8AG, Irvine, Storbritannien
- 01294685224
4,8
Fremragende
196 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service
Great customer service and we love our new tempur mattress. Smooth transaction from the start. Highly recommend.
31. januar 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Purchase of New Bed
Purchase of New Bed
I was happy with the service given by shop staff in Dreams Store in Irvine when choosing an ottoman bed on 7th May 2025. Order no:352A009162.However after a period of time their was a strong smell from the wooden ottoman frame. I contacted dreams customer services team 16/10/25 to informed them that I had taken pictures of what looked like mould covering the wooden bed frame under the mattress. I was advised that a Technician would visit my home on 11/11/25 Mould confirmed and advised that bed was unfit/unsafe to health/safety .Customer services eventually agreed and compensation was to be further discussed but to date has not been agreed. The bed was uplifted on 9th Dec 2025 and another bed purchased and delivered 9/12/25 .Advised that a senior staff member would contact to further discuss compensation, however to date no call received .
Customer services to be reviewed as unhappy with their response and lack of empathy to a very stressful experience as bed was unsafe and unfit to be used .
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Dreams - Irvine
Good afternoon, David,
Thank you for taking the time to leave us this review. I am saddened to hear about the experience you have had with us and the length of time it has taken to resolve the issue you were facing. This is not the level of service we expect from our team.
I have sent an email to the address we have on your order outlining the steps we will be taking to resolve this matter for you. Once again, I sincerely apologise for any inconvenience this issue has caused.
Choosing a New Bed
What I really liked was being able to go into Dreams to try the beds as often as I wanted. The staff were very helpful and explained the different features of the beds I was interested in. I was then able to make an informed decision and was confident that the one I eventually chose was the right one for me. I am very happy with my new bed.
12. november 2025
Happy with product
Happy with product. Happy with instalation, not much more I can say
18. december 2025
Great purchase
Great purchase, great people. Dreams extremely efficient. Guys were so helpful I would recommend.
15. november 2025
Your staff was very friendly and…
Your staff was very friendly and helpful Kenny made me feel at home so thank you very much for a great experience a day to top it off I have a great night's sleep
Thank you
13. december 2025
Ease of purchase with good staff at the…
Ease of purchase with good staff at the retail shop and delivery and installation at home
25. november 2025
Great mattress and all delivery…
Great mattress and all delivery conditions met. Problem getting out of bed now.
29. november 2025
Very satisfied from start to finish all…
Very satisfied from start to finish all staff were very knowledgeable at all stages 👍
23. november 2025
Thanks to Debbie from your Irvine…
Thanks to Debbie from your Irvine branch we found the perfect bed for our little girl and the most comfortable mattress , with pain issues the sleep analysis machine recommended numerous mattresses which we chose from. Thanks again for your time and patience.
4. november 2025
Uopfordret anmeldelse
Positive feeling from instore staff…
Positive feeling from instore staff they explained everything about the various beds Now that I have received my bed and used for a few weeks I am delighted with it. I must also mention the delivery drivers they done all the hard work nothing was to much trouble for them
31. oktober 2025
Great mattress
Great mattress, I'm averaging 8 hrs sleep a night. Service from Dreams was excellent, sales person and delivery guys.
24. oktober 2025
Donna at Dreams in Irvine was excellent with her help!
If you go to Dreams store in Irvine, North Ayrshire, ask for Donna. She is excellent with her advice and support and very personable. Highly recommended.
30. september 2025
Uopfordret anmeldelse
Friendly helpful knowledgeable staff in…
Friendly helpful knowledgeable staff in the Irvine branch. Second time I’ve purchased from the store and would definitely recommend
21. september 2025
Satisfaction finding adjustable bed
From entering the store I was met by some excellent staff who new the product and could answer all my questions and offer advice on an adjustable bed I felt at home and not been led down the garden path after trying plenty of mattresses and bed types I came to a very successful result
3. september 2025
Excellent
Excellent, knowledgeable staff. Very pleasant and efficient. Have used previously and will again. Highly recommend for staff and products.
9. september 2025
Uopfordret anmeldelse
Friendly welcome followed excellent service
Friendly welcome followed by very professional advice. I was offered a wide range of possibilities following body assessment on the bed assessment device.
Laura the assistant in the Irvine shop was extremely helpful and well informed.
7. september 2025
Uopfordret anmeldelse
Bed was everything I hoped it would be
Bed was everything I hoped it would be.
Guys who delivered couldnt possible have been more helpful. A credit to their employers.
31. august 2025
Sleep like a baby and not so sore.x
19. august 2025
Dette er Trustpilot
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