Everyone i have had do deal with were vert helpful. The only other comment is how long do the batteries last in the device, as mine seem to have run out already, and, because of a condition in my han... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Reliable and efficient service. Arrived on time. Pleasant and professional team. Would highly recommend and will buy from them in future.
Fantastic store and staff made the process of helping us choose a mattress easy. We were torn between 2 mattresses and ended up changing our minds on the one we picked. The team happily assisted alon... Se mere
Excellent service when we visited the showroom We were made to feel very welcome. Because of the pre-purchase mattress check we were able to choose the ideal mattress that suited us - with no fuss at... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet af virksomheden
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktoplysninger
Unit 2 The Peel Centre, DG1 3PF, Dumfries, Storbritannien
- 01387 247786
4,7
Fremragende
114 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent Customer Service!
This was my second trip to the Dumfries store and I can’t recommend them enough! Customer service is excellent and we are so pleased with the products we purchased! Thank you!
8. januar 2023
Uopfordret anmeldelse
Very knowledgeable and helpful staff
Very knowledgeable and helpful staff, Robert was great!
28. december 2022
Uopfordret anmeldelse
Staff where very friendly and helpful
Staff where very friendly and helpful. Also feel we got a good deal.
27. december 2022
Uopfordret anmeldelse
Superb Customer service
Excellent experience in the outlet as well as with delivery of the product and fitting services.
19. november 2022
Uopfordret anmeldelse
Excellent customer service!!
We were made to feel very welcome when we entered the store and were given amazing support through the buying process. It was clear the staff were very knowledgeable and I would highly recommend the store and the company!!
14. november 2022
Uopfordret anmeldelse
If all employees are the same as the…Dream On
If all employees are the same as the ones at the Peel centre there will be no trouble to shoppers wishing to purchase goods
11. november 2022
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
I was very satisfied with our purchase…
I was very satisfied with our purchase from dreams. The sales assistant was very friendly, helpful and knowledgeable. My husband even enjoyed the coffee. Can’t wait yo hear when our new bed will arrive. I would recommend to friends and family.
1. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Dreams - Dumfries
Dear Sharon
Thank you for your review, I am so glad that you are happy with your purchase.
I have noticed that you have only left a score of 1 star. As such I have tried to contact you to see if there is anything else we can do, but we cannot locate your order with the details provided.
As such we have requested additional information via Trustpilot, and will hopefully be in contact soon.
Many thanks
Peter
Make this your first and only stop for a new mattress
Make this your first stop for buying a mattress. We made the mistake of making it our last stop and wish we’d started here. Staff were great craic and knowledgable. Didn’t make it weird while we tested out the beds too! Very easy experience - thanks Dumfries Dreams team.
Great staff, amazing mattress and you have to try the sleep machine which helps fit the perfect mattress to your sleeping style!
And if you can. Go king size…you will not be disappointed.
13. august 2022
Uopfordret anmeldelse
We entered Dreams on a Friday…
We entered the store on a Friday lunchtime. We were greeted by Robert (Dumfries store) who asked if we needed any assistance and politely left us to our own devices for a few minutes before checking once again if we needed assistance. We were appreciative of this as it had begun to feel a bit overwhelming. Robert asked us pertinent questions and this resulted in him introducing us to the computerised bed, with which we were very impressed.
We progressed to trying the 5 beds suggested. At no time were we rushed, even when we went back to a couple of beds to re-try them for comfort and support.
We chose a bed and proceeded with the base, headboard and material selection options - again, Robert was fully knowledgeable and patient with our deliberations. Once the selections were completed, including the merits of mattress protectors explained and purchased, we were taken to the sales desk where the confirmation of our choices was carefully gone through. We were offered a welcome cup of coffee by Robert's Manager as we were guided through the completion of the order. Robert discussed Dreams policy of recycling which we were pleased to sign up to. 100% rating for customer service and good experience of selecting what is a very important item.
20. august 2022
Uopfordret anmeldelse
Had a great experience at the Dumfries…
Had a great experience at the Dumfries store with knowledgeable and helpful staff who helped us find exactly what we were looking for. Top marks.
25. april 2022
Uopfordret anmeldelse
Very impressed by the staff
I was greatly impressed with the help by the help given in getting correct type of mattress for my needs
18. marts 2022
Uopfordret anmeldelse
Sales assistant told me I could return…
Sales assistant told me I could return the mattress within 40 days if not satisfied. I called two weeks later to be told I had to wait 30 days for bed to settle, and if I chose a less expensive mattress I would be charged £49. After 30 days I went to the store and decided the one that was most comfortable cost £800 which was £500 less than the one I had purchased. It was at this time that I was first told that Dreams do NOT refund any money. I ended up having spent over £1500 for a mattress I wasn’t happy with. Will never use this store or recommend it to anyone.
16. februar 2022
Uopfordret anmeldelse
Besvarelse fra Dreams - Dumfries
Good afternoon Tracey
Thanks for leaving us your review. We are sorry to hear of the issues raised in your feedback.
I tried calling to discuss this with you but sorry I missed you. I have however emailed you separately and this contains my direct contact details.
Kindly let me know if I can help with anything else and I can look into for you.
Many thanks
Stephen
Our new mattress was not suitable
Our new mattress was not suitable, but we had no problem getting it changed. Shop staff were great, customer services great and the twice we had the delivery guys (two different teams) they we polite, efficient and respectful. Job was done clean and tidy.
16. februar 2022
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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