Great items it’s just a shame delivery and Customer service is bad. Ordered from them last week. 16kg flour, cereal and 2 x biscuits. Flour arrived without issue but the other items were n... Se mere
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Se, hvad kunderne siger
I received a message to say that the courier had tried to deliver my package but this wasn’t the case! However, the driver must have sent the message to the wrong person. The package turned up later... Se mere
Superb product.. I'm wheat sensitive... but the spelt flour supplied from Doves farm (i buy a 25kg sack at a time) is superb and my stomach is able to handle the gluten structure of it. It has... Se mere
Great flour, made very tasty loaves. I've used many varieties over the years and this is up there with the finest quality. Delivered quickly via DPD. Eco friendly packaging. No extra charge... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We are UK based specialist flour millers and bakers, producing a range of organic flours, ancient grain flour, baking ingredients and biscuits for people who care about the quality and healthfulness of the food they eat and the world we live in. You can buy our products in a range of shops or directly from our website. We also have over 600 recipes you can follow. Doves Farm are also the owners of Freee Foods - specialising in Gluten Free products including flour, baking mixes, breakfast cereals, pasta and much more.
Kontaktoplysninger
Salisbury Road, RG17 0AA, Hungerford, Storbritannien
- 01488 684880
- mail@dovesfarm.co.uk
- www.dovesfarm.co.uk
4,1
God
145 anmeldelser
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Flour delivery
I received a message to say that the courier had tried to deliver my package but this wasn’t the case! However, the driver must have sent the message to the wrong person. The package turned up later in the day . The flour was as described.
22. marts 2026
Good company without frills
Good company without frills
On time and helpful hardworking drivers.
What else can one say? Thanks
23. august 2025
Superb product..
Superb product..
I'm wheat sensitive... but the spelt flour supplied from Doves farm (i buy a 25kg sack at a time) is superb and my stomach is able to handle the gluten structure of it.
It has encouraged me to bake all my own goods... Having real Pizza bases again after 15+ years of wheat free products is unbelievable!!!!
Thank you so much.
21. november 2025
Won’t order again.
Great items it’s just a shame delivery and Customer service is bad.
Ordered from them last week. 16kg flour, cereal and 2 x biscuits. Flour arrived without issue but the other items were not delivered. Received an email from DPD to say delayed 2 days in a row.
Contacted DF but did not receive a response.
Finally my package arrived but was damaged and missing items.
Contacted DF but did not receive a response again…
It’s a shame as it good products, I was a repeat customer but won’t order again.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Doves Farm Foods
Hi there,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about your recent experience. This is certainly not the level of service we aim to provide, especially for a valued returning customer.
We’re glad the flour arrived safely, but it’s disappointing to hear that the rest of your order was delayed, arrived damaged, and that you didn’t receive a response when you got in touch. We completely understand how frustrating this must have been.
So we can look into this properly and put things right for you, please could you contact us via our Contact Us form here: https://www.dovesfarm.co.uk/contact-us where our weborders team will be able to get back to you.
If you include your order details, our team will be able to investigate with the courier and arrange a resolution as quickly as possible.
Thank you again for your feedback, and we’re very sorry for the inconvenience caused.
Excellent flour
Great flour, made very tasty loaves. I've used many varieties over the years and this is up there with the finest quality.
Delivered quickly via DPD. Eco friendly packaging.
No extra charge for delivery to Northern Ireland.
Highly recommended!
19. februar 2026
Enjoyable to eat
I enjoy eating the Doves Farm cereals, as they are GF, low on sugar & very tasty.
19. februar 2026
A product unique in goodness…
The product is just unique in goodness & its price and quality make it essential buying!
19. februar 2026
The flour is excellent
I enjoy using your flour and the family enjoy eating it. It doesn’t last long!
19. februar 2026
everything for the home baker
Great website which is easy to navigate. There's a brilliant selection of flour, to suit every use. I chose 3 interesting and unusual bread flours, as I plan to start baking my own bread again (by hand, not in a bread machine). I can literally get everything I need from flours, to yeast.
Everything arrived 48 hours after ordering, well packaged and in good condition in very attractive packaging.
The bags alone look lovely on the shelf. I liked the fact that there is a nice sized cardboard box with clean dry paper to keep everything in place for when it's in the hands of the courier. Flattened out and put back in the box, it'll go into my feed store for the little feral cat to sleep in on icy cold nights.
Had I read some of the reviews beforehand, it might have put me off ordering. However, when I read through them, and see people ranting and angry at the *courier*, yet leaving an undeserved bad reviews about Dove farms instead, I'm glad I didn't.
If I was Dove Farms, I'd be asking Google to remove the reviews not related to the business.
As it happens, the delivery driver was a smiling, friendly Portuguese man, who was delighted when I thanked him in Portuguese :-)
Great job Dove farms. I will be ordering again.
28. februar 2026
Uopfordret anmeldelse
Great Heritage Flour
Use all the Heritage Flours and tried lots of the recipes, all have been great.
Spelt, Rye, Emmer and Einkorn are the only flour I use now.
Also all organic, not sprayed with glyphosate really important👍
22. januar 2026
Einkorn stockist that delivers flour…
Einkorn stockist that delivers flour quickly and cheaply
22. januar 2026
Excellent flour, easy ordering and fast delivery.
22. januar 2026
Never again
Apparently when I’ve paid £5 for delivery and the courier pretended to attempt delivery and then on the same day just left it at a drop off point 10 minutes drive from me, that’s totally fine by them. I’ve never had a courier just leave my package in a random place no where near my specified address before. What if I couldn’t drive?
They apparently considered their responsibility as a seller fulfilled.
I asked for a refund of the delivery cost having had to go out and get my order from a shop. They said no. Twice.
I hope that the £5 they saved was worth the loss of a customer for life because that’s a disgraceful attitude in my opinion. Especially when there are so many other options out there to choose from.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Doves Farm Foods
We’re very sorry to hear how frustrating this delivery experience was, and we understand why it caused disappointment.
The delivery of your order was handled by our courier, DPD, who in this instance took the parcel to a local pick-up point rather than delivering to your door. While this is a service option used by the courier, we appreciate that it was not what you expected or wanted, particularly as you were at home at the time.
Although delivery was technically completed and the parcel was available for collection, we recognised how inconvenient this was for you. As a gesture of goodwill, we refunded the £4.95 delivery charge in full once the issue was raised further.
We always aim to provide a reliable service and fair resolutions, and we’re sorry that on this occasion the experience led to frustration. Feedback like this is taken seriously and shared with our courier to help prevent similar situations in future.
Large delivery of flour short dated
28kg of flour was delivered to me last Friday, 26kg had an expiry date for April '26
Not impressed by this short dated experience & when I lifted the 25kg of flour, the bag ripped !
Contacted the company on Friday but no response 😕
A longer date would have been appreciated...
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Doves Farm Foods
Hi Ingrid,
We have contacted you about this on Tuesday, apologies for the delay in response as you can understand the Christmas period is rather busy for us!
We would like to solve this for you ASAP so if you could respond when you are able we would be more than happy to help resolve this issue. Please give us as much information as you can on the response email.
Many Thanks,
Customer Services Team
Doves Farm LTD
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