Charlotte really helped me when I had an issue. She organised for a prompt payment made back to me and offered a further resolution to ensure I was happy moving forward and management of my account so... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Jordan was absolutely brilliant . When l explained the situation leading to how l got charged with a debt without my knowledge , he simply explained what may have transpired behind the scene , he was... Se mere
Virksomheden har svaret
This is fraud!! Avoid at all cost, illegally somehow got my details from utility warehouse and are now saying I owe them money which is not the case, also the number on the email was not recognised.
Virksomheden har svaret
I had a phone call with Charlotte today and I cannot express my gratitude towards her. Extremely polite,helpful,positive and quick to resolve the situation as soon as possible. Walked me through my... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to The Digital DRA, your helping hand in taking charge of your finances. Our Customer Portal makes it easy for you to manage your account any time of the day, without having to make phone calls. You can get in touch with us digitally, using email, webchat, WhatsApp, or conversational text messaging. We're here to offer friendly and straightforward support without any pressure. If you have a problem or disagreement, just reach out to us using the contact details below, and our team will help you quickly. Contact Us: WhatsApp or Text: 07860088070 Email: resolution@digitaldra.uk Portal: Visit www.digitaldra.uk and log in with your reference. Webchat: Access it through the webchat button on the bottom left corner of our website. Struggling with payments? We understand. We offer flexible payment plans tailored to your income. Simply login to the portal or send a message on any of the contact channels above. Please don’t ignore your financial issues. Instead, let's work together to find a solution. We're here to help. Concerned about our legitimacy? Don't worry. The Digital DRA is authorized and regulated by the Financial Conduct Authority. You can check our license information by visiting the link below. Your trust in us means everything, and we are dedicated to maintaining the highest standards of compliance and honesty. FCA license information: https://register.fca.org.uk/s/firm?id=0014G00002fje6GQAQ
Kontaktoplysninger
Elsie Whiteley Innovation Centre, Office 5, Hopwood Lane, HX1 5ER, Halifax, Storbritannien
- Whatsapp Message or Conversational Text Message: 07860088070
- resolution@digitaldra.uk
- www.digitaldra.uk
3,9
God
420 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They do seem to be very supportive and…
They do seem to be very supportive and humane approach which is very much appreciated 👍
14. august 2025
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Besvarelse fra The Digital DRA
Thank you so much for your kind words!
We’re delighted to hear that our approach has been supportive and helpful for you.
Kind regards,
The Digital DRA
Robson at Digital DRA was an amazing…
Robson at Digital DRA was an amazing help, the responses were fast, amazing attitude towards helping me with the problem!
Great communication skills and wonderful people skills, if needed i will definitely would rather talk to this company again!
5. august 2025
Uopfordret anmeldelse
Besvarelse fra The Digital DRA
Hi Lily,
Thank you so much for your kind words! We’re thrilled to hear that Robson was able to assist you so quickly and make the process a positive experience.
If you ever need our help again, we’ll be more than happy to assist.
Thanks again for taking the time to leave a review.
Kind regards,
The Digital DRA
A Considerate Organisation
Charlotte was very patient and understanding during our email interchange. And she provided me with all the details and help I needed to sort everything out. There was no pressure, and no suggestion that I had done something wrong in falling behind in my original payments. She treated me with empathy and compassion.
4. august 2025
Uopfordret anmeldelse
Besvarelse fra The Digital DRA
Hi David,
Thank you so much for taking the time to leave such a thoughtful review.
We're really pleased to hear that Charlotte was able to support you with patience, understanding, and empathy.
All the best,
The Digital DRA
Really helpful when dealing with my…
Really helpful when dealing with my debt enquiry, got it all sorted via payment plan and then fully paid with help. Very grateful for there understanding and help throughout the process.
4. august 2025
Uopfordret anmeldelse
Besvarelse fra The Digital DRA
Hi,
Thank you so much for your kind words. Our team always aims to make things as straightforward and manageable as possible, so it’s great to know we made a difference.
We really appreciate you taking the time to leave a review — and we’re glad we could help.
Warm regards,
The Digital DRA
Good company. Stress FREE.
Did not recognise the name so stopped the transaction. Seen my emails and realised it was for love holidays. This debt company gave me the option to pay so I paid in full. Cut a long story short, I didn't have to speak to anyone and no stress! Good start to a beautiful Saturday morning.
2. august 2025
Uopfordret anmeldelse
Besvarelse fra The Digital DRA
Hi Emma,
Thank you for your review! It's great to know the process was straightforward for you — especially on a Saturday morning!
If you ever need anything in future, we’re here to help.
Best regards,
The Digital DRA
Besvarelse fra The Digital DRA
Hi,
Thank you for your feedback! We're so glad you found the service easy to use — that’s exactly what we aim for.
Best wishes,
The Digital DRA
Digital DRA, Scammers???
Where to begin?
Ah yes SCAMMERS springs to mind.
They keep messaging me saying I have an outstanding account with Sky.
I have repeatedly replied stating that I have never had any account with Sky and do not owe the almost £600 they are claiming.
I have repeatedly asked for documentation to prove the debt to be posted to me.
They continuely ask me for personal data that any genuine company would have access to, from the creditor making the claim.
I have today tried to contact this company by telephone only to discover they do not have any means of telephonic communication and prefer to hide behind WhatsApp and texts.
Whilst this company's website seems to offer some credibility I believe it may be being operated by a 12 year old scammer in his bedroom.
If said scammer persists with what can be only described as harassment I will have no option but to to report them to one of the governing bodies they claim affiliation to
My advice to anyone receiving contact from these people is to save time and complain about their conduct immediately.
31. juli 2025
Uopfordret anmeldelse
Besvarelse fra The Digital DRA
Thank you for your feedback.
We understand your frustration, but we must clarify that we cannot send documentation or discuss account details without first confirming your identity. This is a legal requirement to ensure we do not disclose personal information to the wrong person. It’s not about withholding information – it’s about protecting your data. If you have been unable to pass data protection, this would explain why documentation has not yet been sent.
You are welcome to email resolution@digitaldra.uk quoting your reference number. Once your identity is confirmed, we’ll be happy to provide all relevant details and arrange a phone call if preferred. While we primarily use digital channels, we do call customers on request.
We’re here to resolve any issues, and we encourage you to contact us directly so we can assist you appropriately.
Kind regards,
The Digital DRA
We dealt with Charlotte
We dealt with Charlotte, both over the telephone and via email. She listened to what we had to say and was efficient and understanding in her manner. It's not resolved yet but fingers crossed, with Charlotte's help, it will be!
31. juli 2025
Uopfordret anmeldelse
Besvarelse fra The Digital DRA
Hi Helen,
Thank you so much for your kind words!
We understand that your issue isn’t fully resolved just yet, but rest assured, Charlotte and our team are doing everything we can to get it sorted for you as soon as possible.
Fingers crossed too — and thank you again for taking the time to leave a review!
Best regards,
The Digital DRA
Simple
Simple , quick and efficient process setting up a payment plan.
29. juli 2025
Uopfordret anmeldelse
Besvarelse fra The Digital DRA
Hi Mark,
Thank you for your kind feedback!
We’re really pleased to hear you found the process simple, quick, and efficient. If you ever need any further support, we’re always here to help.
Kind regards,
The Digital DRA
Charlotte was really helpful and…
Charlotte was really helpful and knowledgeable
Thanks !
25. juli 2025
Uopfordret anmeldelse
Besvarelse fra The Digital DRA
Hi,
Thank you so much for your kind words! We're thrilled to hear that Charlotte was helpful, we'll be sure to pass on your feedback to her.
Thanks again for taking the time to leave a review!
Best regards,
The Digital DRA
Loveholidays received my government tax…
Loveholidays received my government tax refund for the holiday I had paid for but missed my flight from Luton. Easyjet issued my refund to Loveholidays as they were the ones that booked my flights. My luggage allowance was refunded to them. It was never taken off of the debt dra are now collecting from me. It wasn't a large amount just a refund for the hold luggage that never even went onto either of the flights in April
25. juli 2025
Uopfordret anmeldelse
Besvarelse fra The Digital DRA
Hi Darren,
Thank you for your review. We just want to clarify whether your feedback is related to how The Digital DRA has handled this matter, or if your concerns are specifically about Loveholidays and how they managed your booking and refund.
We ask because we’ve not had any direct communication with you, and from your message, it sounds like the issue may relate to Loveholidays’ handling of your refund rather than our involvement.
If your concern is with Loveholidays, we kindly recommend removing or redirecting the review, as it doesn’t appear to relate to our service.
However, if your experience is regarding how The Digital DRA has managed this account, please get in touch with us at resolution@digitaldra.uk so we can investigate and assist you directly.
Thank you again, and we hope to hear from you if there’s anything we can help resolve.
Kind regards,
The Digital DRA
Scammers scam company chasing people…
Scammers scam company chasing people for debts they DONT OWE !! Avoid !! , ref response .. are you legitimately trading ? Can I see proof of cub please
29. maj 2025
Uopfordret anmeldelse
Besvarelse fra The Digital DRA
Hi Valantine,
We're sorry to hear about your experience. We’d like to clarify that calling us scammers is not only untrue, but can also be harmful to customers who have genuine debts and are working with us to resolve them.
If you believe this debt has been issued in error, we absolutely want to help. Please email us at resolution@digitaldra.uk and include the reference number you’ve been provided. Our team will investigate the matter and work with you to resolve it as quickly as possible.
Thank you,
The Digital DRA
Robson
Robson
I wanted to take this time to write a review for you. I was quite stressed out with my current situation but you took the time to make me feel at ease and ensure that a satisfactory resolution was put in place.
Thank you for sort it out so quickly!
Kind regards
Sham
22. juli 2025
Uopfordret anmeldelse
Besvarelse fra The Digital DRA
Hi Sham,
Thank you so much for taking the time to leave such a kind review.
We're really glad to hear that Robson was able to support you and help ease some of the stress you were feeling.
If you ever need anything further, please don’t hesitate to reach out.
Wishing you all the best,
The Digital DRA
Besvarelse fra The Digital DRA
Thank you for your kind words!
We're so pleased to hear you found our service helpful. If there's anything else we can assist you with, please don't hesitate to get in touch.
Best regards,
The Digital DRA
Great service
Charlotte from the team was great with me when I was having issues with my card. She was supportive, helpful and impatient. You get professional help 24/7
2. juli 2025
Uopfordret anmeldelse
Besvarelse fra The Digital DRA
Hi Ashton,
Thank you so much for your kind words!
We're really pleased to hear that Charlotte was able to support you so well—she’ll be glad to know her help made a difference.
Best regards,
The Digital DRA
Emailed a query and it only took 24…
Emailed a query and it only took 24 hours to get a response. Was emailed back by Charlotte who was lovely and more than helpful and my query was immediately resolved. Actually made me feel like a person instead of someone who just owed them, thank you very much Charlotte
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra The Digital DRA
Hi Jo,
Thank you so much for your lovely review!
We’re really glad to hear that Charlotte was able to help and that your query was resolved quickly. We always aim to treat everyone with the respect and care they deserve, so it means a lot to know you felt like more than just a number.
We'll make sure Charlotte sees your kind words—she’ll be so pleased to hear she made a positive difference.
If there’s anything else you ever need, we’re always here to help.
Kind regards,
The Digital DRA
I had a phone conversation with Amaad
I had a phone conversation with Amaad . And i was extremely impressed by the level of customer support. He was incredibly helpful, patient, and knowledgeable, making the whole experience smooth and stress-free. Amaad went above and beyond to assist me—excellent customer service! ++++++++++++++++
30. juni 2025
Uopfordret anmeldelse
Besvarelse fra The Digital DRA
Hi Susan,
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that Amaad provided you with such outstanding service. It's always our goal to make every interaction smooth and stress-free, and we're so glad Amaad could deliver that for you.
We’ll be sure to pass along your compliments—recognition like this means a lot to our team. If there's anything else we can assist you with, please don't hesitate to reach out. We're always here to help.
Kind regards,
The Digital DRA
I have had a great experience with the…
I have had a great experience with the Digital DRA they listened to my enquiry and took me through step by step and helped me understand everything I had to do.
27. juni 2025
Uopfordret anmeldelse
Besvarelse fra The Digital DRA
Hi Kellie,
Thank you so much for your feedback! We're really pleased to hear that you had a great experience with our team. It's important to us that you feel supported and fully understand each step of the process. We're always here to help, and we're glad we could make things clear and manageable for you. If you ever need further assistance, don't hesitate to reach out!
Kind regards,
The Digital DRA
There is nothing to be afraid of! Reach out
There is nothing to be afraid of. Even with massive debt and a long time of hiding away from paying, I get professional treatment full of understanding, patience, and even compassion C: . I get fully tailored to my circumstances instalments ( I asked to start with 3 months of 30£ with BIG debt, I get offered 6 months just to get me some breathing space ). This company works differently from whatever you've experienced in the past.
27. juni 2025
Uopfordret anmeldelse
Besvarelse fra The Digital DRA
Hi Filip,
Thank you so much for your kind words. We truly appreciate you sharing your experience. We understand that dealing with debt can feel overwhelming, especially after a long time, and our goal is always to offer support without judgment. Everyone's situation is unique, so we're glad we could create a plan that gave you some breathing space. It means a lot to hear that our approach made a difference for you. We're here to help every step of the way.
Kind regards,
The Digital DRA
Totally forgot about payment owed..nice…
Totally forgot about payment owed..nice polite way of reminding me 10/10 customer care..
24. juni 2025
Uopfordret anmeldelse
Besvarelse fra The Digital DRA
Hi Phillip,
The team appreciates your kind words and fully understands that these things can occasionally be overlooked. They are glad the reminder was received in the spirit intended. Should you require the payment details to be resent, please don’t hesitate to reach out. Your continued support is truly valued.
Kind regards,
The Digital DRA
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.