Blick Art Materials, LLC Anmeldelser 

296
TrustScore 3.5 ud af 5

3,7

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Recently picked up acrylic painting as a hobby. In my learning, I had been mostly shopping through Amazon, Michael’s, and Hobby lobby. Then one day I stumbled onto Blick, not only are their prices sev... Se mere

Bedømt til 1 ud af 5 stjerner

Hey, I bought something online, but my experience was really bad. At first, I thought it was a fraud because I didn't receive a confirmation number after my purchase. Then I tried to cancel, but it wa... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Prompt service and no shipping fees made me so happy, as painting paper weighs a lot! When our local art shop closed this year, I was not sure how I was going to get the paper needed to supply an elem... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I love Blick! Able to get fountain pens for me, ink, nice rollerballs for my partner, notebooks, and any other supplies I need for art, writing, etc. Very competitive prices, although shipping isn’t t... Se mere

Virksomhedsoplysninger

  1. Kunstnerartikelbutik

Oplysningerne kommer fra forskellige eksterne kilder

Dick Blick Art Materials has served artists with discount art supplies since 1911. Blick is well known for our enormous selection, dependable savings, and fine customer service on thousands of in-stock art supplies.


Kontaktoplysninger

3,7

Middel

TrustScore 3.5 ud af 5

296 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,7

Alle anmeldelser

(296)

64 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Always a great experience

Always a great experience. Sales associates are great and when I order online my things come right away

7. marts 2022
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Blick Art Materials, LLC-logo

Besvarelse fra Blick Art Materials, LLC

That’s so wonderful to hear, we always enjoy hearing from our satisfied customers! We thank you for your feedback and your continued business!

Bedømt til 5 ud af 5 stjerner

First rate service

First rate service
Clear concise description of item for sale
Easily navigated web site
Prompt response when an item was damaged en route

6. marts 2022
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Blick Art Materials, LLC-logo

Besvarelse fra Blick Art Materials, LLC

Thank you for the review. Although our hope is that every order reaches you in perfect shape as the vast majority or orders we ship do, we are happy to take care of any that would experience a mishap on the way. Thank you for being a loyal customer!

Bedømt til 5 ud af 5 stjerner

The website is easy to navigate

The website is easy to navigate, the prices and selections are great. Fast shipping thanks again

5. marts 2022
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Blick Art Materials, LLC-logo

Besvarelse fra Blick Art Materials, LLC

Thanks for your review! We are happy to hear your feedback regarding our website and product selection and hope to serve you again soon!

Bedømt til 5 ud af 5 stjerner

Great Art Materials Supplier !!!

Great service both in person and online. Their prices are very reasonable and I have received all my online orders very quickly considering everything that has been going on in the last 2 years.

5. marts 2022
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Blick Art Materials, LLC-logo

Besvarelse fra Blick Art Materials, LLC

Thank you so much! We appreciate your feedback, and your business!

Bedømt til 5 ud af 5 stjerner

As always a great experience

As always, my experience with Blick Art materials was excellent. It was easy to find what I want. I thought the value was good. And things arrived even sooner than I expected. I would definitely shop on dickblick.com again.

3. marts 2022
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Blick Art Materials, LLC-logo

Besvarelse fra Blick Art Materials, LLC

We appreciate having you as our customer and can't wait to do business with you again! Thanks for picking Blick!

Bedømt til 5 ud af 5 stjerner

Good Quality

I have received what I am confident are high-quality materials, sent to me promptly, packaged well. Thank you Blick for your good service!

2. marts 2022
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Blick Art Materials, LLC-logo

Besvarelse fra Blick Art Materials, LLC

Thank you for your feedback. We always enjoy hearing from our satisfied customers!

Bedømt til 5 ud af 5 stjerner

I was totally surprised.......

I was totally surprised to receive my order just a few days after I placed it! Fantastic service! The floater frames arrived undamaged due to the very careful packaging. I am very pleased and will definitely order from Dick Blick again!

2. marts 2022
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Blick Art Materials, LLC-logo

Besvarelse fra Blick Art Materials, LLC

We’re so glad to hear that — thank you for taking the time to write a review!

Bedømt til 5 ud af 5 stjerner

Blick Art Materials are top quality

I have been ordering my art supplies from Blick Art Materials for many years and I am always satisfied with the quality of the materials and the supplies are always well packaged.

27. februar 2022
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Blick Art Materials, LLC-logo

Besvarelse fra Blick Art Materials, LLC

We love hearing from our long-time customers! We hope to continue to serve you for all of your art needs. Thank you for your continued support.

Bedømt til 5 ud af 5 stjerner

I like the brush markers I bought this…

I like the brush markers I bought this time. There are so many colors. And, I am having fun learning how to use the markers to make the pictures I color pop and stand out just like water color paints. Thank you.

26. februar 2022
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Blick Art Materials, LLC-logo

Besvarelse fra Blick Art Materials, LLC

Thank you for taking the time to share your comments with us. We appreciate your feedback, and we value your business!

Bedømt til 5 ud af 5 stjerner

All I get from Blick is good quality…

All I get from Blick is good quality products. They arrive soon and meet my immediate needs. Thanks.

26. februar 2022
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Blick Art Materials, LLC-logo

Besvarelse fra Blick Art Materials, LLC

That's so great to hear! We are always here to serve and help our customers!

Bedømt til 5 ud af 5 stjerner

Everything needed is a click away

Everything needed is a click away, even hard to find items.

25. februar 2022
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Besvarelse fra Blick Art Materials, LLC

Thanks so much for your order! We truly appreciate your business and look forward to serving you again.

Bedømt til 1 ud af 5 stjerner

Order never delivered

Order never delivered. $1500 of supplies that I never got. Customer service was not helpful. Three weeks of back and forth with them and nothing resolved. Would not recommend. There are companies that sell the same items, with better customer service.

9. februar 2022
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Bedømt til 1 ud af 5 stjerner

Clueless

They really need to get their online ordering for curbside pickup fixed. I spent nearly a half hour searching for items and adding to my cart, which totalled more than $80. When I went to checkout, there was no curbside option. Spent another 10 minutes trying to find that info on their website. When I did, I had to create a stupid "list" and transfer all cart items to that curbside list. Ok. Fine. BUT...when I went to TRANSFER all items from the cart to the curbside list, ALL OF MY ITEMS WERE REMOVED! Total waste of time. I decided I am NOT wasting my time trying to re-order again. Went to a competitor that actually has a clue on how to design the UX and UI for an e-Commerce site.
Get a clue, folks. Sheesh.

15. januar 2022
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Besvarelse fra Blick Art Materials, LLC

We apologize for the issues you encountered while attempting to use the curbside pickup process. We were experiencing some technical issues at that time, but they have been corrected. Please visit our Curbside Pickup page for complete information about our curbside process. https://www.dickblick.com/lp/stores/curbside/

Bedømt til 1 ud af 5 stjerner

Order was cancelled because I didn't pick up a phone call from them.

I placed a nice hefty order and it was cancelled because I missed phone call from them - they said they needed extra info which I have no clue what this meant. There was no email notification about this cancellation. I had to look up the order a week later from order date because I never received it. I told them I had bad service and asked what info they would need if I placed another order. They wouldn't tell me what info was needed "due to company policy" in order for me to place a reorder if they did end up calling me again or did they answer my other questions pertaining to if I was charged. I saw a small fee on the cancelled order invoice. I have placed many orders online for over a decade - this was the rudest customer service I have ever dealt with. It is sad because art is therapeutic and fun. I will not be placing a reorder from them and will bring my business elsewhere. I suggest you do the same!

4. december 2021
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Bedømt til 1 ud af 5 stjerner

Etching press

Sent a piece of equipment that the packaging was apparently dropped told me I would have to pay for shipping to send it back. Ha. They always ship and I always receive damaged items. Beware

16. november 2021
Uopfordret anmeldelse
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Besvarelse fra Blick Art Materials, LLC

We were sorry to learn that the crate on the press you received arrived damaged. If you ever receive an item that is defective, damaged in shipping, or if we sent the wrong item, we do cover the return shipping. If the shipping damage is limited to the shipping packaging/containers only though, and the item is not damaged, that wouldn’t typically qualify for a postage paid shipping return.

We didn’t find any other reports of items arriving damaged in your recent order history, however, if you ever do have damaged items you need assistance with, please let us know. We are happy to help!

Bedømt til 1 ud af 5 stjerner

TERRIBLE EXPERIENCE

I do almost all of my shopping online, and this is without a doubt the worst experience I have had with a company. Complete lack of reasonable respone. I have never written a bad review for a company before. I ordered 300 pounds of clay 8/15/2021 and have still not received it. I paid $125 for shipping and handling and still have not received my items 28 days later. The responses I have gotten to my inquiries have been comical--ranging from the product is lost, to there is no driver to deliver the product, to the shipping company did not have my address. I have spoken with the shipping company directly and with Blick higher level customer service representative 3 times, and am still at a loss with no product. Will never order from them again.

13. september 2021
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Blick Art Materials, LLC-logo

Besvarelse fra Blick Art Materials, LLC

Dear Megan –

Thank you for your recent order with Blick Art Materials. We are very sorry for the delayed delivery and extraordinarily extended transit time.

Unfortunately, many of our shippers including Fed Ex are struggling to keep current on their deliveries. This is a world-wide issue with driver shortages and bare-minimum staffing at the terminals. We were unaware of this most recent delivery delay until you contacted us several days ago.

We now understand from the terminal that this shipment is scheduled for delivery 9/15 between 10a -1p. We will monitor the shipment and follow up should any further delays prevent this order from delivering.

In addition, the $125 billed for handling has been refunded and will appear on the VISA credit card statement within 3 business days.

Again, we apologize for the inconvenience and hope we can provide better service to you in the future.

Bedømt til 1 ud af 5 stjerner

Do not order from them!!

Initially I had a great experience with ordering the products I needed. However I received a damaged bottle that wasn't packaged properly, open paint leaked everywhere all over the package and dried. It was a mess when I received the package. When I contacted the company they made it sound like it would be a free replacement and then I would be refunded. Well fast forward (I had a couple backordered items as well) I get an email this week that says my PayPal is denying payment, well they were attempting to charge me additional charge for the bottle that they replaced so it's more than the original hold that they had so of course PayPal‘s going to deny it. The man I dealt with was extremely rude & would not attempt to work with me or even understand that it's not the customers fault that someone in your company didn't package and ship an item correctly, the customer shouldn't have to pay for it twice. I was charged, refunded, charged (for their mistake). It should just be refunded & a new replacement sent (that is how other companies work). Therefore I told him to cancel the remainder of my order and I would ship the current package that's been sent to me back when I received it since apparently I didn't pay for it because they tried to bill me incorrectly & for more. This will be the first and last time I ever order from this company and I will be sure to inform anyone else who needs art supplies not to order from them. It’s also interesting that on their own site they have a 4.8 rating but everywhere it’s 3.1 or less, that should tell you something…. I wish I’d done more research before I ordered from them.

4. september 2021
Uopfordret anmeldelse
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Besvarelse fra Blick Art Materials, LLC

Thank you for the feedback and we are very sorry for the issues encountered with your order.

If you would ever receive an order that has been damaged, of course we absolutely will replace OR refund for the damaged item(s). If you choose to have the item reshipped, you would still be responsible for paying for the item initially and we credit you for the damaged item.

While the process for reshipping may vary from one retailer to another for a number of reasons, it can also vary depending on the method of payment and if the order had already been fully completed, or if the order was still open. For PayPal orders that are still open due to backordered items, the crediting and rebilling process may require you to reauthorize the purchase. This is not a mistake, simply the only way that the transaction can be processed with PayPal under the circumstances. And we do apologize if you were treated less than courteously by anyone you spoke with here. This is not the type of service that Blick condones, and we are looking into this further.
We value all of our customers, and hope to be able to serve you in the future. We hope that you will allow us to show you the true customer service of Blick Art Materials and to make up for this disappointing experience.

Bedømt til 1 ud af 5 stjerner

DO NOT ORDER FROM THEM

DO NOT ORDER FROM THEM! You will not get your order and will be charged (twice) regardless. My first package was estimated to arrive on a Friday, when it did not, they rerouted the package mid transit back to themselves and sent a new package, cancelling my order and creating a new one. The second shipment was supposed to arrive on a Monday and it also never arrived. They then stopped this package again which was one state away and shipped an entirely new package which also never arrived. They charged me twice for the order and never refunded me for either and I never received the package. Every time I reach out to them they lie and say the package is set for delivery when I have access to the same tracking info and have also talked to FedEx multiple times and they both say the shipment is no longer in progress. I love art supplies and have always trusted Blick to be a reputable source but I won’t even shop in their store anymore. Lying, skeezy and all around poorly run. Sadly this business will likely go out of business in my opinion.

23. august 2021
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Blick Art Materials, LLC-logo

Besvarelse fra Blick Art Materials, LLC

We apologize for the issues you’ve encountered with the delivery of your order and any confusion regarding that. It is certainly very unusual for an order to be lost in transit twice. Once the package has been shipped, the tracking is provided by the shipping partner, FedEx in this case, and is the only information available. The information we provided to you regarding the expected delivery of your order was the same information you would find online tracking the package yourself. We did not add or change anything nor did we stop or reroute either of the packages.

We see that your order has since been delivered and hope that you are enjoying your art supplies. Again, this is a very unusual situation and not something we would expect to happen again, and we are very sorry that you had encountered it on this order.

Bedømt til 5 ud af 5 stjerner

Amazing, on time, very well protected

Amazing products, best price, and they send it in very very good packaging, well protected

They arrived in Mexico so good all my papers 🥺. Comparing with Talas that STOLED MY MONEY ( 700 drs - most garbage humans, service, packaging and police of Customer Rights that are ZERO,
Blick is Top of the top.

Thank you so much,
Flavia

22. juli 2021
Uopfordret anmeldelse

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