Nadia helped us so much. She gave us lots of information & different options. Explained everything extremely well. Nothing was too much trouble. Every thing went smoothly.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Francesca's service and customer care has been absolutely impeccable. She has been attentive, understanding and patient throughout the several months of back and forth. Never has she been pushy,... Se mere
Virksomheden har svaret
I visited DFS in Thanet to look at sofas. From the moment I walked in I was greeted with a smile. When my decision was made 'The Pierson EXP POWER REC MUSIC collection' I spoke with Roger, who was pr... Se mere
Virksomheden har svaret
Went to Ramsgate DFS, sales person Paul was very helpful and ensured we were well informed every step. Although it was busy he didn't rush us, nor did he try to oversell items we had not requested. Wa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
189 Westwood Road, CT10 2NU, Broadstairs, Storbritannien
- 0333 999 9841
4,9
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fantastic Experience
I had a fantastic experience. The staff were welcoming, patient, and really took the time to explain options and help me choose the right sofa. Delivery information was clear and the whole process felt easy and stress-free. They did not immediately pounce on me the moment I walked through the door.
13. juni 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Good In-Store Experience but Shoddy Product
Customer service team were 5 star.
This review is about the Libbie 3-seater sofa.
Shoddy Workmanship. One armrest has more filling than the other. Seat cushions do not lie flush to edge of frame, they overlap. Ordered foam inserts for firmness but already losing firmness after six or seven uses (only weigh 60 kgs! One person uses). Where the main cushion meets the wrap around the armrest, you can see the join and on checking cushion insert, next to no stuffing. Get what you pay for but at £1,000, I expected more. This sofa might last 6 months at most.
25. februar 2026
Besvarelse fra DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture.
We are sorry to hear that you are having issues with your sofa. Our team tried to contact you today to discuss this further, I am really sorry we missed you.
We are happy to arrange a service visit for you please call us on 0333 9999 777.
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent customer service 👏
Excellent customer service 👏. Knowledgeable staff. Great selection in a smart store.
12. juni 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Really lovely guys in the westwood store
Really lovely guys in the westwood store explained everything really straightforward
Excellent customer service ,can't wait to get my new sofa yay.
12. april 2026
Uopfordret anmeldelse
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Friendly staff
Friendly staff, prices were amazing...delivery charge maybe a little high..
But lo9l forward to my delivery date..
11. juni 2026
Besvarelse fra DFS Furniture - Westwood Cross
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Initially saw Roger who was very…
Initially saw Roger who was very knowledgeable and hospitable but when we returned we saw Gorgie who was also helpful and friendly.
Overall very good customer service 💯
10. juni 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very welcoming and supportive
Very welcoming and supportive. Mandy was great throughout the process.
10 out of 10
8. juni 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello Jack,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great Sales
We purchased a sofa today and received excellent service from Mandy. She was friendly, knowledgeable, and took the time to help us find the perfect sofa for our home without any pressure. The whole process was smooth and enjoyable. We would highly recommend Mandy and DFS.
7. juni 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Time and attention paid to us helped…
Time and attention paid to us helped with choosing a sofa
31. maj 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
A pleasant experience overall
A pleasant experience overall. The young lady, Georgina, dealing with us was brilliant, informative, polite and not pushy….which let’s face it is one of the most important things. She helped us decide on what couch we were after and gave us many options. All in all glad with our purchase and the experience.
7. juni 2026
Besvarelse fra DFS Furniture - Westwood Cross
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Georgina met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Very easy experience purchasing a chair…
Very easy experience purchasing a chair on finance. Very helpful staff, informative and efficient. Good Customer Service and good knowledge.
7. juni 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Brilliant custom service
Brilliant custom service! Mandy was absolutely great and guided us every step of the way, went through every little detail and made the experience enjoyable 10/10
7. juni 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
Thanks for your lovely feedback, we’re glad to hear Mandy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
The lady staff member was excellent and knowledgeable.
The lady staff member was excellent, she took time to walk us around and explain what deals were available and the quality of materials used on certain furniture we were interested in. She's an excellent and knowledgeable staff member, 10/10.
4. juni 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
A pleasent experience no pressure
A pleasent experience no pressure. Everything explained.
3. juni 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello Christopher,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I was impressed that the staff are not…
I was impressed that the staff are not on top of you the minute you walk through the door just a gentle reminder every now and then to make sure we'll ok. Always happy when we had any Questions to help us out. Mandy the store assistant was amazing hold on to her she knows what she's doing I brought my sofa and two armchairs.
2. juni 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
i can say i was looked after soon as i…
i can say i was looked after soon as i went in the door till i came out, very good customer service and nothing was to much trouble showing me the right sofa for me, thank you Westwood Cross.
1. juni 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Besvarelse fra DFS Furniture - Westwood Cross
Hello Derek,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Great staff, excellent service, all we wanted in one store
All round service was superb. The staff spend quality time with us ensuring that our needs were looked after.
At one point we had multiple staff ensuring we would be able to get the furniture we ordered into our room of choice.
A final check with the manager and a few tweaks and we managed to get a discount too.
I didn’t expect to get all we wanted from one store.
A big thank you to all the staff that helped
24. maj 2026
Besvarelse fra DFS Furniture - Westwood Cross
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Dette er Trustpilot
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