Francesca's service and customer care has been absolutely impeccable. She has been attentive, understanding and patient throughout the several months of back and forth. Never has she been pushy,... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Went to Ramsgate DFS, sales person Paul was very helpful and ensured we were well informed every step. Although it was busy he didn't rush us, nor did he try to oversell items we had not requested. Wa... Se mere
Virksomheden har svaret
We recently purchased a sofa from DFS and were very happy with the service we received. The staff were friendly, professional and helpful throughout the whole process. What we particularly appr... Se mere
Virksomheden har svaret
Staff asked if they could assist when we arrived then showed us to the right area. We were left to browse at our leisure but made aware to ask questions or assistance if needed. Georgie was very help... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
189 Westwood Road, CT10 2NU, Broadstairs, Storbritannien
- 0333 999 9841
4,9
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Very helpful without being pushy
22. august 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
we were not harassed by staff
we were not harassed by staff, just offered help when required.
Louisa made the experience straightforward, as did the other young lady we saw when we came in the day before.
20. august 2026
Besvarelse fra DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Louisa.
Kind Regards,
Jordan
DFS Customer Support
The young lady was very helpful who…
The young lady was very helpful who looked after us and gave us all the information we needed thank you I think her name was Francesca
20. august 2026
Besvarelse fra DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Francesca.
Kind Regards,
Jordan
DFS Customer Support
Besvarelse fra DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service and very polite
Great service and very polite. Answered all questions and gave multiple options available.
20. august 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello Adrian,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Super service when choosing and ordering our sofa!
We were served by Mandy when purchasing sofas. She was absolutely fantastic from start to finish. She was so efficient, friendly and knowledgeable, and she explained everything clearly without being at all pushy. She was really friendly, which made the whole experience so easy and enjoyable. The service was quick, informative and professional, and we felt completely comfortable making our decision. I would highly recommend Mandy to anyone visiting DFS — she was brilliant!
18. august 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
We're really grateful you shared this amazing 5* review. We are glad to hear that Mandy helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Helpful and friendly with a real…
Helpful and friendly with a real desire to help. He provided a personalised service , seemed interested and made us feel comfortable
17. august 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Met 3 different people at different…
Met 3 different people at different times when looking for a sofa. All 3 were brilliant. Very helpful and polite. Bought 2 sofas and 1 chair. Staff were very knowledgeable.
17. august 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very friendly staff also very…
Very friendly staff also very knowledgeable.
Made very welcome & comfotable in all aspects of the service.
We were seen by Nadia last week & another wonderful lady today. Thank you both for your kindness.
17. august 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Amazing customer service
We first visited the Westwood cross store on Friday, we were met by the incredible Roger, he was absolutely fantastic, we viewed the great range in the store we prefer to see things in front of us rather then online, the store looked great and once we had picked our sofa and a Swivel cuddle chair. Roger was nothing short of Incredible he answered all our questions and was so informative, we decided to go home and measure up and make sure that it was definitely the sofa we wanted for our home, we then came back today and was able to pick up were we left off a lovely lady offered us a drink whilst we waited, Roger ran through everything with us again and offered us all different options and services, whilst having a good natter, he made us feel at ease, welcomed and really listened to us, unlike other shops we have visited previously, Roger wasn’t pushy at all, he was just fantastic, and has made our experience so fun, thank you Westwood cross store!
16. august 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
The sales man Roger was very attentive…
The sales man Roger was very attentive and informative about the sofa we chose.
He was also very knowledgable about the company which he seemed very proud to be part of.
The buying of our new loveseat was very easy which was great,he even made me and my husband a cup of tea which was kind of him.
14. august 2026
Besvarelse fra DFS Furniture - Westwood Cross
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Roger.
Kind Regards,
Jordan
DFS Customer Support
Besvarelse fra DFS Furniture - Westwood Cross
Hello Jessica,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The service was amazing we was with…
The service was amazing we was with Mandy and she helped me out so much and she was so lovely and very helpful and my two girls was getting abit overwhelmed and she got colouring out for them and my girls was so happy 😊 she helped me fill out the forms to get the sofa I feel in love with thankyou so much also the other man working there was so lovely too
11. august 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello Olivia,
We're really grateful you shared this amazing 5* review. We are glad to hear that Mandy helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service. Very friendly and explained everything a very happy customer
10. august 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
We had a wonderful shopping experience…
We had a wonderful shopping experience at DFS Westwood cross. Mady was very helpful and approachable. Explained the process clearly and gave us all the information we needed to choose our sofa as well the ongoing care. Fantastic customer service 👍👍
10. august 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello Cynthia,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The assistant had an excellent…
The assistant had an excellent knowledge of products and delivery information. Helped us choose exactly what we wanted and would highly recommend her.
16. juli 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Helpful friendly staff
Helpful friendly staff. They were not pushy which we really like. They gave us time to browse.
9. august 2026
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Besvarelse fra DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
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