We made our purchase at the Sunderland store and were helped by a staff member called Emma. She helped us finalise our choice and provided guidance on long term care of the sofa, taking into account a... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Overall experience excellent. The young lady who served us was extremely helpful, knowledgeable and did not try to give us the hard sell. She explained everything clearly and professionally and made u... Se mere
Virksomheden har svaret
I went into the store just to view the sofa I had my eye on with plans to buy online. Cadence was so helpful and friendly giving me lots of useful info and options about the sofa material. I ended up... Se mere
Virksomheden har svaret
Great service whilst in store, Daniel was very helpful and knew his stuff. Such a charming, polite young man. Caydence (think spelling is right) sorted out the payment side and was absolutely delight... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
3 Hylton Grange, SR5 3HR, Sunderland, Storbritannien
- 0333 999 9762
4,9
Fremragende
8 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Linsey was absolutely brilliant from…
Linsey was absolutely brilliant from start to finish! She spent time to demonstrate the features on several different reclining sofas and helped us choose our perfect sofa.
16. august 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Brilliant customer service
The man who served us today was absolutely brilliant, informed us very well of how to care for our sofa 100% recommend
16. august 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Besvarelse fra DFS Furniture - Sunderland
Hello Joe,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very pleased with Neil who was very…
Very pleased with Neil who was very professional and made it an enjoyable visit and comfortable experience.
16. august 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thanks for your lovely feedback, we’re glad to hear Neil met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Emma was amazing
Emma was amazing, listened to what I wanted and didn’t try and push any other products on to me
16. august 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Left alone to mooch around showroom
Left alone to mooch around showroom, big tick ✅ we asked for help from Neil to answer some questions. No pressure just very good advice and guidance from Neil.
15. august 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great service from Lauren
Great service from Lauren
We had a great experience buying our sofa, and Lauren was extremely helpful throughout the process. She was friendly, knowledgeable and made everything really straightforward for us.
Lauren was always happy to answer our questions and kept us updated, which made the whole experience stress-free. We really appreciate all her help and would definitely recommend her to anyone looking to buy a sofa.
Thank you, Lauren!
15. august 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Neil the salesman was really easy going…
Neil the salesman was really easy going and not too pushy, explained everything really clearly and came across very honest and just such a nice guy, a credit to dfs. We were only lookin for ideas but the sales approach and service meant that we felt at ease and comfortable and so we went ahead and purchased a beautiful couch at a very reasonable price
15. august 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Very helpful
Very helpful, the sofa we wanted was not in showroom, we were advised of the size, comfort, going off similar items, lovely and chatty even got a coffee x
26. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
We visited the store today to have a…
We visited the store today to have a look around and get ideas for the living room area. Lee (Sunderland) store was really helpful and explained everything thoroughly. We have purchased our couch set and we cannot wait for it to be delivered.
15. august 2026
Besvarelse fra DFS Furniture - Sunderland
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
From walking in seeing lee who…
From walking in seeing lee who reconized me straight away from recent visits to the branch and odering the 3 piece
Great
15. august 2026
Besvarelse fra DFS Furniture - Sunderland
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Lee.
Kind Regards,
Jordan
DFS Customer Support
Besvarelse fra DFS Furniture - Sunderland
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Customer service was 10/10
Customer service was 10/10! Staff could not have been more helpful. Very informative
14. august 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very friendly and helpful staff
We didn’t catch the names of the man and woman who helped us today but they were EXTREMELY helpful in advising and giving us all the information we needed. I was struggling to decide on numerous things, they were very honest and went above and beyond to carry a chair over to the other end of the shop so I could compare colours/styles etc. We have walked out as 2 very happy customers, would 100% recommend visiting.
14. august 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Really informative sale consultant
Really informative sale consultant. Tile is everything we needed to know. Great advice.
14. august 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great service from Emma
Emma at the Sunderland store was fantastic. So knowledgable and helpful. Would definitely recommend seeing her to purchase furniture.
14. august 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Emma.
Kind Regards,
Jordan
DFS Customer Support
Service and staff Lauren couldn't have…
Service and staff Lauren couldn't have been more helpful from entering the store to leaving
14. august 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Fantastic service from Emma
Fantastic service from Emma. She explained every step clearly and answered all our questions perfectly. She's a credit to the company.
14. august 2026
Besvarelse fra DFS Furniture - Sunderland
Hello Jutta,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.