Store assistant spent time with me and answered lots of questions with patience and courtesy. Offered own thoughts and made the process of selecting a sofa bed much easier than it would otherwise have... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Our salesman, Mark, was extremely helpful and patient. He made sure we were aware of all the services and extras that could come with the sofas, but without making us feel pushed into buying anythin... Se mere
Virksomheden har svaret
Went to the store in Salisbury to have a look round & found the sofa we wanted . The assistant was helpful we then decided to order on line as it saved going back to the store .Really easy to order on... Se mere
Virksomheden har svaret
The staff didnt hassle us and came to us when we were ready .Very pleasant man who explained all the details and made it a pleasant experience
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
114-116 Southampton Road, SP1 2LE, Salisbury, Storbritannien
- 0333 999 9507
4,8
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Shocking experience buying our very…
Shocking experience buying our very first sofa.
The lad who took our order originally entered out postcode incorrectly which me and my partner didn’t realise until the day before our sofa was due to be delivered which resulted our sofa not being able to be delivered.
We then called up changed all the address got sent a hamper by DFS as an apology and assured it would be with us ASAP (23rd April)
We have now just received another text saying it’s now going to be with us on the 28th April due to the fact the address has only just been updated which we were told was done about 2 weeks ago.
Absolute joke. Also customer service is absolutely shocking as none of them have any clue what’s going on and are completely unhelpful.
Not that they care but I will never buy anything from DfS again.
We have just purchased our first home and buying that property was an easier and less stressful experience than buying a sofa from DFS. Now that’s saying something.
In response to the reply from DFS the issue has not been resolved at all I don’t understand what you’re talking about there. And yes we were given a hamper as way of apologising for the delay no problem there. The problem is you did that and then delayed our sofa Yet again!!!!!
16. april 2026
Uopfordret anmeldelse
Besvarelse fra DFS Furniture - Salisbury
Good afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated. We're very sorry for the overall experience you have experienced with DFS, this is really disappointing to hear.
I can confirm after looking into the order you did speak to the store manager regarding any issues with the address and a gesture of goodwill was agreed in way of apology.
When ever you choose to change the delivery address we do need authorisation being granted by your finance provider first because the change can be final, as soon as this was updated your delivery was then arranged. If you're not happy with the delivery date that has been booked then please feel free to contact us directly on 0333 9999 777 and we can certainly rearrange it to something more suitable.
We sincerely apologise again for any initial difficulties however, we are glad this is in the process of being resolved for you. We hope you love your new furniture once it arrives.
Kind regards,
Lia
DFS Customer Support
Ben was very helpful
Ben the sales the assistant was very polite and helpful. The sofa's on display were pleasantly arranged for easy viewing.
11. april 2026
Besvarelse fra DFS Furniture - Salisbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Superstar Ben!!
Ben made our entire transaction smooth and seamless he is a credit to your company
6. april 2026
Besvarelse fra DFS Furniture - Salisbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Excellent service
We were greeted when arrived then left to look around by ourselves which we preferred. Not given any pressure or staff watching over us. Felt relaxed and at ease to view at our leisure. When selecting our sofas, the gentleman who assisted us was polite and very helpful. Gave us all the relevant information. Did not pressure us at all. We had a friendly chat with some humour thrown in.
12. april 2026
Besvarelse fra DFS Furniture - Salisbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
The staff was very friendly and made my…
The staff was very friendly and made my purchase smooth and easy. Will definitely come back if we should need anything else.
12. april 2026
Besvarelse fra DFS Furniture - Salisbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Dfs Salisbury stuff you guys are…
Dfs Salisbury stuff you guys are amazing ,l was impressed with the overall experience , customer service is top notch 👌
10. april 2026
Besvarelse fra DFS Furniture - Salisbury
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Cuddler sofa
Found products that suited our need for space.
Helpful staff answered our questions fully.
10. april 2026
Besvarelse fra DFS Furniture - Salisbury
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Besvarelse fra DFS Furniture - Salisbury
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Besvarelse fra DFS Furniture - Salisbury
Good morning,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Stress-free shopping thanks to Ben
I recently visited the DFS showroom in Salisbury and I cannot recommend the experience highly enough, specifically thanks to Ben.
From the moment I walked in, Ben struck the perfect balance between being helpful and giving me space to explore. I never felt pressured or "sold to," which is a rare find in furniture shopping. He was incredibly knowledgeable about the different ranges, helping me understand the pros and cons of various fabrics and configurations to ensure I found the perfect fit for my living room.
6. april 2026
Besvarelse fra DFS Furniture - Salisbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Besvarelse fra DFS Furniture - Salisbury
Good morning Lee,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Top notch experience
Fantastic service delivered by Tito in a professional and friendly manner.
Could not of asked for any more .
6. april 2026
Besvarelse fra DFS Furniture - Salisbury
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The person we spoke to was helpful and…
The person we spoke to was helpful and completed everything quickly
6. april 2026
Besvarelse fra DFS Furniture - Salisbury
Good morning Peter,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
We knew what we wanted when we attended…
We knew what we wanted when we attended the store. The sales rep was accommodating to our wishes, showed other options. He explained the T’s & c’s and expected delivery time.
Overall a pain free experience!
6. april 2026
Besvarelse fra DFS Furniture - Salisbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
The help time and patience with the…
The help time and patience with the sales assistant Charlotte in helping me make the right choice.Ps.Thank you.
4. april 2026
Besvarelse fra DFS Furniture - Salisbury
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Excellent range of products and…
Excellent range of products and knowledgeable staff, made everything easy, we are looking forward to our new sofa.
4. april 2026
Besvarelse fra DFS Furniture - Salisbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very friendly store.
Friendly welcoming staff.
No pressure selling unlike some other showrooms we've visited.
4. april 2026
Besvarelse fra DFS Furniture - Salisbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Besvarelse fra DFS Furniture - Salisbury
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
The store attendant was brilliant…
The store attendant was brilliant ,friendly and professional.
31. marts 2026
Besvarelse fra DFS Furniture - Salisbury
Good Afternoon Lydia,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
No hard sell, quick and easy buying experience
I knew exactly what I wanted when I went in and it was a quick and easy process. The salesman was very helpful and accommodating and didn’t do a hard sell on anything, which was appreciated.
30. marts 2026
Besvarelse fra DFS Furniture - Salisbury
Good morning Sarah,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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