DFS Furniture - Hanley Anmeldelser 

Awful customer service and delivery service from DFS. FORMAL COMPLAINT MADE!

We ordered the matching arm chair to our sofa.

FIRST ATTEMPT OF DELIVERY AFTER 8 WEEKS:
The delivery was entirely unacceptable. The delivery team unwrapped the chair on the back of the van whilst it was raining. The chair, which is cream fabric, was carried into my property without any protective covering, and the delivery staff handled the exposed fabric with dirty hands. They were also wearing wet, muddy boots, which transferred mud directly onto the cream fabric, leaving the chair heavily soiled.

Rather than acknowledging the damage, the delivery staff attempted to clean the chair using a damp cloth, which simply rubbed the dirt further into the fabric. This should never have happened.

The delivery team then attempted to fit the chair’s feet. One of the delivery men advised that they did not have the correct drill attachment and was unable to fit them correctly. I was informed that the feet required alignment by the DFS workshop before the chair could be delivered correctly.

Following this failed delivery, I waited several weeks for an update. During this time, I sent numerous emails and made several telephone calls to DFS customer service team, yet I received very little communication. I consider this to be extremely poor customer service.

SECOND DELIVERY BY DFS:
Upon arrival, the delivery team themselves commented that the chair had been poorly wrapped and packaged by DFS. Once the packaging was removed, I observed that the chair was in an even worse condition than before. There was black mud around the bottom of the chair, despite this supposedly being a brand-new piece of furniture for which I am paying a significant amount of money. Also baring in mind this is CREAM IN COLOUR. The handling of our furniture was shocking.

The delivery team also attempted to fit the feet but were unable to do so. They identified that the screws had been damaged during the previous delivery attempt when the original delivery team had unsuccessfully tried to fit them.

It is clear that no meaningful repair or workshop work had been carried out since the first failed delivery by DFS despite them advising work had been completed. In fact, the chair had been returned to me in a worse condition than before. It remains faulty, damaged, dirty and unfit for delivery.

As a result, I have completely lost confidence in both this product and the service I have received. ORDER CANCELLED by myself at this point.

Absolutely nothing from DFS to resolve the issues we have experienced. Cannot even pick the phone up to have a telephone discussion with us about our order and the issues we have experienced. I real disappointment.

The instore salesperson is nice and professional. Patient to customer and explain every aspect in detail. Very good service! The air-conditioned showroom is certainly a merit for the deal.

Chrisse was really helpful and knew what we wanted and explained all the delivery etc too us👍

Staff very friendly and knowledgeable pleasure to do business with DFS

Very relaxed approach in store from the staff. Welcoming and professional but not at all over bearing. Happy to offer information when requested. No pressure sales at it's best.

We were given clear and professional advice, everything about our sofa choice was explained , felt very comfortable with the service .

The company is good, variety sofas to select. Waiting for the delivery.

Chrissie was extremely helpful, knowledgeable and friendly.

Beth was very helpful and positive
Would do business again

Went in today 05/07/2026 to ask about some furniture we liked but didn't require it until late October. Ross, who was our salesman, was very professional and informative and answered all our questions. Very happy with our purchase and the service we received

Ross was excellent very helpful and professional a lovely man.

Welcoming, clean well layer out store. The staff member was knowledgable and helpful staff.

On time delivery & good service

Really helpful and polite. Responded fantastic and easily to any questions that were asked. Service was fantastic!

Went in with knowing what I wanted, made so quick and easy. Did not try to push any extras onto me. Accepted when I said no the first time. Overall a quick, easy and joyful experience. Thank you very much Andy!

The staff are really good and I forgot his name. He well explained everything I needed to know

Andy was brilliant - quick and efficient!

Friendly, efficient service both at my first visit and on my return to confirm the purchase

Friendly, very informative and helpful. Answered all my questions

Ross was honest, helpful and constructive!