Dawn was very helpful but was great as she told us where to look for what we wanted. She left us to look and sit for as long as we wanted popping back to see if we needed any help. And a welcome coffe... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Danielle was so great. She was really patient when we changed our mind and bought completely different chairs to what we were originally looking at. She willing to answer all the questions we had. Bri... Se mere
Virksomheden har svaret
Asha from basildon store was absolutely fantastic. She worked so hard to help me locate a sofa on clearance and I felt she really cared about my needs and went above and beyond. I’ve rarely had suc... Se mere
Virksomheden har svaret
The lady that served me was amazing, she was very helpful, explained everything and showed me different options that I could have in my home. We have a small staircase and small doorways so I believed... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
Miles Gray Road, SS14 3AF, Basildon, Storbritannien
- 0333 999 9801
4,9
Fremragende
7 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra DFS Furniture - Basildon
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
What a let down!
Ordered April 24, told in stock so old sofa gone. Next day told not in stock, due in 6 weeks. Couple of days later a further delay announced. So most of the summer will be spent on garden chairs indoors.
Furniture quality? Ask me again in a few months!
Very poor service, no phone calls, no apologies, just vague emails. In store assistant very slick operator but what a let down. First time using DFS, it will be the last.
24. april 2026
Besvarelse fra DFS Furniture - Basildon
HI Janet,
This is really disappointing to hear and not the service we would expect to provide. We have passed this across to the relevant department to ensure you are called within the next 72 hours to discuss this further. We do sincerely apologise for any inconvenience this may have caused you.
Kind Regards,
Vanessa
DFS Customer Support
The agent was very polite and made us…
The agent was very polite and made us feel very welcome
13. maj 2026
Besvarelse fra DFS Furniture - Basildon
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Good customer experience
12. maj 2026
Besvarelse fra DFS Furniture - Basildon
Good morning Matteo,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Besvarelse fra DFS Furniture - Basildon
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - Basildon
Good afternoon Brian,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Fab store
The staff are very polite, was greeted as soon as I walked in. When making my purchase the gentleman that served me was very informative and walked me through all my options and add ons
10. maj 2026
Besvarelse fra DFS Furniture - Basildon
Good afternoon Kelly,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent
Found a sofa in store that we wanted, a very helpful member of staff went through measurements and fabric advice with us before we purchased it. The sofa was delivered to us 2 weeks after purchase and delivered by two very helpful and polite delivery men.
3. maj 2026
Besvarelse fra DFS Furniture - Basildon
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Today we went to buy two new armchairs…
Today we went to buy two new armchairs we were met by Dawn a vary friendly and helpful assistant who made our visit very pleasant our order is on the way
Thank you DFS
11. maj 2026
Besvarelse fra DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Our sales associate dawn was friendly
Our sales associate dawn was friendly, approachable and very helpful! she made me and my partner feel at ease, not pressured and answered all questions we asked throughly. We are so excited for our new bed to arrive!
10. maj 2026
Besvarelse fra DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
They was Very nice welcoming and great…
They was Very nice welcoming and great the person that dealt with me was very polite and helpful
3. maj 2026
Besvarelse fra DFS Furniture - Basildon
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
The staff was very helpful and happy to…
The staff was very helpful and happy to show us all of our options to suit what we wanted.
9. maj 2026
Besvarelse fra DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are so happy to hear about the great service you had with our advisors. Thank you so much for placing an order with us and we do hope you love your furniture once it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great salesman
Visited Basildon just over a week ago, salesman welcomed us into the store warmly and we set off to find our sofa. The salesman was easily available and answered our questions quickly and efficiently. We explained what we needed and he pointed us in the right direction. Hopefully receiving our sofa soon 😊
2. maj 2026
Besvarelse fra DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Pleasant experience
8. maj 2026
Besvarelse fra DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Besvarelse fra DFS Furniture - Basildon
Good afternoon,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Besvarelse fra DFS Furniture - Basildon
Good morning Keeley,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great service very helpful and…
Great service very helpful and professional would def use this store again.
6. maj 2026
Besvarelse fra DFS Furniture - Basildon
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Besvarelse fra DFS Furniture - Basildon
Good morning Lynn,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The salesman was very helpful and…
The salesman was very helpful and friendly and we came out of the store happy with our order.
3. maj 2026
Besvarelse fra DFS Furniture - Basildon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
PERFECT
WALKED IN AND A MAN CAME UP TO SAY IF THERES ANYTHING YOU NEED TO KNOW JUST ASK, WHEN WE MADE OUR CHOICE,HE SAT DOWN WITH US AND EXPLAINED EVERTHING WE NEEDED ,,VERY HELPFUL,,I FELT VERY COMFORTABLE WITH HIM,,THANK YOU,,,
5. maj 2026
Besvarelse fra DFS Furniture - Basildon
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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