Dewalt Anmeldelser 

Bought 2 cordless products partly due to 3 year warranty which has to be registered within 4 weeks of purchase but they make it impossible to register so effectively you’re stuck with the usual 1 year with retailer which is a complete con

Bought a circular saw from DeWalt to go with my other tools. Really disappointed, the saw makes the battery die in no time at all. Took 3 four/five hour fully charged batteries to job yesterday, burnt through all of them in under an hour, just taking tops of feather edge boards and 3x3 posts. Also the guard keeps locking, I'll never buy one of these again, my other DeWalt tools all work great

Poor quality item that one part for the repair came to ten pound difference than a new complete unit. Wouldn’t recommend this strimmer to anyone and will voicing my view on the dewalt forum

Bought DeWalt sanding discs from Toolstation. After 5 mins use I wanted to change to a different disc as it was scratching the wood (even though I was using 320 grit, on a quality Milwaukee sander). However, when removing the disc, the "hook & loop" backing came off, rendering it useless. All in all very poor quality. DeWalt suggested I return them to Toolstation for a refund, but that means more time and hassle. Not impressed.

J’ai acheté des machines sans fil Dewalt (500€) lors d’une offre promotionnelle de décembre 2023 qui me permettait d’obtenir une batterie offerte. Mes documents ont tous étés validés et je devait recevoir les batteries sous 8-10 semaines. Il suffisait d'envoyer les factures, sauf que maintenant ils veulent les codes barres qui devaient être sur les emballages, tout ceci est compliqué car j'ai recu des outils sans emballages.
6 mois après toujours rien et par téléphone ou sur les réseaux sociaux les personnes s’en fiche royalement.
Je signale cela à la DGCCRF pour publicité mensongers et tromperie commerciale.
Dewalt et High co data sont des entreprises peu recommandables car tout est mis en oeuvre pour ne pas donner les cadeaux promis. Une arnaque bien rodé simplement.
Achetez des outils d'une autre marque bien connue, vous n'aurez pas ces problèmes.

Je cherche le manuel d'un produit.

La page produit existe. La référence du produit y est affichée mais le moteur de recherche du support ne trouve pas cette référence. Il ne connait pas la référence de ses propres produits.

Le bot d'assistance est incapable de répondre à ce besoin et l’envoi d'un message à l'équipe du support retourne un erreur.

Bref un parcours du combattant pour la recherche d'une simple information.

Awful after sales service! New strimmer went wrong after second use! Still can’t get any help to resolve the fault!
Don’t recommend buying from Dewalt

Very complicated and useless when it's about to register a tool for warranty

Bought a circular saw to aid in fitting a new kitchen. Due to several health problems have only just got it out of the box. Not used it yet. Went to register it and only have 146 days warranty left. Dewalt will not honour the 3yr guarantee as it has to be registered within 4wks of purchase. I have the receipt for September last year which is when I would expect the warranty to start but why does it matter when it’s registered. Stupid company. Have several items of dewalt kit but this will be the last.

thanks to charlene C.. finally got the site to work and registered my drill.
used dewalt drills for numerous years and had no issues. i know this is just me but i wouldnt hesitate buying another

Couldn’t register for the 3 year guarantee.Spent 2 hours of wasted time trying to register it. On line support agent kept asking me same questions. What a waste of my time. Seems to be some confusing with Stanley tools guarantees. Or have one company bought out the other and to cope they have cut back on customer support?
After reading everything on here, the 3 year guarantee isn’t worth the paper it’s written on anyway. Disgraceful customer service. Also, I have always used DeWalt tools and they have been great. But, I haven’t bought one again until recently. I just hope it lasts longer than what people are writing on here!

I bought a new drill and kept it in it's box for over a year due to chemo. When I got it out it doesn't work. Dewalt don't care because it's out of warranty and the repair ppl they directed me to only fix warrantied goods... awful service and admin

Si on regarde les avis de n’importe quelle marque personne n’est content de rien si on suis les avis autant plus rien n’acheter , j’aime le boulanger du coin , mon voisin préfère le boulanger d’un autre village .. a bon entendeur

After more than 4 weeks since returning a failed drill, still unaware of when drill may be fixed or replaced.
Purchased a drill kit (2 drills and 3 batteries) which came with extended warranty which was registered immediately following purchase.
As our previous drill continued to work, these new drills were not used until 12 months after purchase and then 1 of them started too make a noise and work intermittently within weeks of being used.
Took back to where we purchased as instructed by DeWalt website details on extended warranty.
Even though comes as a kit, each drill had to be registered separately with the extended warranty which further confuses paperwork.
Even though registered separately, the whole kit (both drills and all batteries) had to be sent off to get the failed drill addresed.
Provided printed copies of the extended warranty certificate to retailer and they took photocopy and sent off to DeWalt. The kit was then almost immediately returned back to the Retailer by DeWalt as DeWalt needed a "printed copy" and not photo copy of the printed copy of the extended warranty (!?!?!)
This was provided and the kit sent off again. Since then, neither the retailer or myself have managed to get an update on what is happening.
Having tracked down the DeWalt repair ticket number from the retailer, and provided this ( as the repair department cannot locate items without this - seems their systems cannot search by any other criteria) I was then again asked the same question a few days later when again chasing for an update.
What is the point of buying a tool with extended warranty if a repair/replacement takes over a month to get remedied??

I purchased a DW 0521 drill chuck for my Dewalt Impact Driver on line from Lowes and it won't release the drill bit. I have sent several emails to dewalt with no satisfaction. They keep requesting the manufacture date and my chuck doesn't have one on it.a9 I checked the chuck with a magnifying glass to make sure i didn't over look it. What are my options to get a refund or replacement chuck?
My contact info is listed below.
Charles Bem
610 Turkey Farm Rd.
Chesnee SC 29323

PH. 18644610691
Dewalt assigned a code to my email to them. 9449093

Horrible customer service, would not recommend it at all.

Bought a toolbox that was faulty and locking fixing broke and after 20 emails and propf photos and 2 forms to print fill and sign I was told its not covered by warranty...

Avoid if you can. There is other brands that are so much more caring about their customers

Absolute joke of a company. Changed my drills, circular saw's, and SDS drills from Makita to Dewalt. Registered everything. Get a fault on the drill driver and they refuse to carry out the repair. I cannot wait to go back to a decent brand once these have packed up, which going by these results will not be too long.

Le matériel est plutôt de qualité. Je ne sais pas ce que ça donne sur la durée : leur devise c'est "robustesse garantie".

Ils proposent justement une extension de garantie à 3 ans mais......impossible d'obtenir ce certificat de 3 ans malgré l'enregistrement du matériel sur mon compte et impossible d'avoir une réponse du SAV malgré 3 relances.
Même en anglais.

Donc y a-t-il un SAV ou un support quelconque ? Qu'en sera-t-il si j'ai besoin de faire jouer la garantie ?

Very unreliable drill. I purchased a 18V SDS drill and charger and battery set. It was a top of the range drill costing around £200 .Only had it 1.5 years and used it occasionally for minor DIY tasks. Now the bathery wont charge. Contacted support and they told me warranty is only 1 year so expired, and I will have to pay for a repair. They could not even tell me if it was battery or charger at fault. I purchased a new charger and I still have the same fault . Now I have to replace the battery. I have had a parkside impact driver and drill set with batteries and chargers for over 3 years and used them a lot and they never gone wrong. I will never buy dewalt again. This is my first and last experience with DEWALT.

⚠️⚠️ arnaque
J’ai acheté des machines Dewalt (+3k€) lors d’une offre promotionnelle qui me permettait d’obtenir des batteries offertes. Mes documents ont tous étés validés et je devait recevoir les batteries sous 8-10 semaines.
5 mois après toujours rien et par téléphone ou sur les réseaux sociaux les personnes s’en fiche royalement.
Je signale cela à la DGCCRF pour publicité mensongers et tromperie commerciale.