Dewalt Anmeldelser 

Bought a 18v anniversary drill after 6 months of light use it's decided to go in reverse when it is in forward what a pile of SxxT

I have been trying for two weeks to get information on my old but expensive mitre saw. They refuse to give me the information as they would prefer that I throw it away and buy a new one.

I had a pair of oakridge boots delivered on 5/6/24 and after less than 3 months 1 of the boots has holes in the sole. I sent photos to dewalt and they’ve replied that it’s due to “excessive wear and tear”.
I’m a store man and my duties mainly include managing a block paved yard and driving maybe an average of 2 miles a day 5/6 days a week.
I maybe wrong but I’d expect a pair of boots to last longer than a few weeks under these conditions.

J'ai acheté des machines électroportatives Dewalt électriques 230v en 2008 lorsque j'ai construit mon garage pour faire la charpente. Je n'ai pas eu à m'en plaindre : la scie circulaire de 88mm de coupe est toujours en état de marche et la ponceuse à bande 75mm est maintenant HS en 2022 après 14 ans de bons et loyaux services puisque l'axe d'entraînement est cassé mais n'est plus fourni en pièces détachées. Dommage ! C'est pour elles que je mets quand même 2 étoiles.
Parce que pour la suite, en revanche, après achat en 2021 d'un perforateur Dewalt 2,8 joules sur batterie, fourni avec deux batteries, une 5 Ah et une 4 Ah, au bout d'un an et une semaine, la batterie 5Ah est HS. Réponse du SAV : "désolé, garantie passée" ; j'ai donc acheté une autre 4Ah de la marque. Après quelques mois je suis chez un client en train de faire un trou de 22mm sur 600 mm de long, la batterie tient 10mn et il faut 45mn pour la recharger ; je vais péter un plomb. Le lendemain chez mon fournisseur j'achète un perforateur Milwaukee qui utilise les mêmes batteries que mes formidables disqueuse 150mm, perceuse et visseuse de la même marque.
J'ai une batterie de cette marque qui lâche accidentellement après un peu plus d'un an et demi. Pas de problème, on me la remplace puisqu'elle est garantie 3 ans. Dewalt et Milwaukee, on ne joue vraiment pas dans la même cour.
Comme je n'utilise plus que des outils électroportatifs sur batterie, Dewalt pour moi c'est fini ; "jamais, plus jamais !"

Bought a skin with a redemption of a battery but nothing no responce

Absolutely shocking customer service. I brought a dewalt multitool online and all the accessories were missing .I couldn't return it as I needed it for a job that Monday as it had arrived on the Saturday ,so with that I contacted the online shop and they were happy to accept the return but couldn't send the missing parts but as I needed it ,it wasn't an option for me to send back so I purchased a few blades that I needed at that point so I could still get done what I had to.i contacted dewalt and explained all this and asked them if they could send me the missing parts .my god the amount of emails that went back and forth of me trying to get what I paid for was unreal .now please bare in mind the fault had occurred at there end in packing the end product ,they would not budge an inch and I never got the accessories pack that I paid for along side the multi tool .I have brought dewalt for the last 28 years and needless to say I won't be buying another single thing from them and will switch to makita. Iv never had an issue where iv needed to contact them before but this is typical of these big companies now with shareholders, they are just not interested in the little guy .very let down and out of pocket .if I could give 0 starts I would

DeWalt Titanium Safety Boot.
Purchased in August last year (2023).
Boots were regularly cleaned and conditioned, however leather started to crack within two month of purchase and waterproof membrane went the same way a month later. Both have progressively got worse.
AVOID.

J'ai gagné une simple casquette à un concours promotionnel organisé par Dewalt. Impossible de recevoir mon cadeau. Publicité mensongère, du marketing pourri. Des réponses polies et toutes faites pour finir par par une clôture de ma demande sans raison. Entreprise à bannir.

Bad customer service. Spare parts have to come from Germany which is going to take up to 6 weeks and Dewalt (UK) claim they are not in touch with Dewalt (Germany) and are unable to assist. What a load of cobblers. Steer clear of this shower.

Dewalt UK are a poor company with zero support!
I won a prize in their "Smash & Win" competition on 15 May. We are now at 25 July and still no sign of the prize.
I have sent numerous emails to Dewalt UK and to the company they 'engaged' to run their competition.
They simply don't care at all and are ignoring me.
Heaven forbid I should ever need support with the many XR tools I have bought!
Great tools but a poor UK company.

DeWalt Mesh Sanding Disc 150mm 80 Grit.
I expect better from dewalt, I have a few things made by them and they work really well, however these new sanding discs they claim last 4x longer are seriously the worst sanding discs I've ever used. I put one on and wore it down to just the cotton velcro underneath in a few minutes so tried a second one, I'm going to be positive here and say they both lasted a total of ten minutes between them. You need to recall these and rethink how to make them as they're useless. And just to confirm I was sanding some pretty nice floor boards, nothing over the top or particularly challenging.
I took a photo but can't upload it for some reason.
Poor effort there dewalt.

After years of buying tools down to a price now retired I have finally have the money to buy for quality even though I only use them for d-i-y around the house. And with registration come emails promoting their products including "Smash and Win" with a chance to win prizes every day. And on the 19th May I did win a prize - a De Walt baseball cap. OK, it's not really a "prize" it's marketing material, the sort of thing you give out at trade shows. The email telling me of my win said:
"Those participants eligible to receive the redemption product should allow 45 days from the date their claim was submitted to receive the redemption product.
If the redemption product has not been received 30 days from the date of this confirmation, participants are invited to contact us by email at dewalt.redemptions (at) be2b.co.uk" which I did and very quickly got a response tell in me to "email WTWT (at) sbdinc.com regarding your Smash & Win Prize". That's it. No apology, no explanation. I did email WTWT over a week ago and - surprise - never even got an acknowlegement. So I've passed the problem back to De Walt but I'm not expecting them to solve the problem. (In fact DeWAlt customer services never replied to me either - I had to write to the Chief Executive). A quick count up and my three De Walt cordless tools and their accessories have cost me about £400. Looking in Lidl, for the same money I could have had a fully stocked toolbox and, from my experience in the past, Lidl do know about customer service.
So by all means buy De Walt tools but think twice before you waste time entering their promotions,
UPDATE. Well, on the 27th July after more than 2 months the "prize" finally turned up. And what I received was a baseball cap with a stained peak and a large and tacky "De Walt 100 Years" logo on the front. I hope the charity shop can find a home for it becasue I'd be embarrassed to wear it.

Safety boots materials lead to burns!!! Purchased a pair of Bolster safety boots and within 3 weeks of wear the lining of the padding around the ankle had worn off, and whatever the lining is made of underneath lead to burns all around the ankles, despite wearing seriously thick socks!! This used to be made of thick leather (first pair from 3yrs ago was good), now a shoddy material, who knows what it was treated with. Awful!! And nowhere to complain on their site either. Won't use their PPE again.

I'd always bought Dewalt internal tools and couldnt rate them more highly. This was the first time I ventured into their Garden tools range. I bought a battery strimmer that turned out to have a design flaw with the wires constantly jamming. Their customer service can only be described as slippery and despite it being a valid purchase from only a few weeks ago and a valid problem they ducked and dived every opportunity to help or offer support. In the end I returned it to the store and thankfully they were able to offer a full refund. Lesson learned.

Purchased a Strimmer and Drill as there was a special deal on, buy a strimmer and get a compact screwdriver free once you register your tool which I done straight away' its been 2 months on I have still not received the compact screwdriver and have emailed them and have had no response, there phones are not answered still have covid message saying they are not in the office. This is false advertising promising a free item and not delivering it which is illegal, if I do not hear from them in the next 10days I will bring this further

Bought a tradesman double pack. The multi-drill is no where near as good as the impact driver.
First repair thanks to Toolstation went smoothly. Unfortunately it didn't even last a further 10 months, the second time I needed it repaired was a nightmare. Dewalt suddenly wanted the original receipt after over 2 years and it being registered with them after purchase. 5 months later finally they would repair it, weren't allowed to leave on doorstep not safe instead I had to find a ups drop off centre. Dewalt received it and repaired it but unfortunately for me the ups delivery driver left it at my front door and took a picture and left.
Then I received an email saying my tool had been delivered so I check ups website seen a picture of my front door way with a brown box there and it said delivered. I went back outside and check everywhere but nothing.
Contacted Dewalt but they weren't bothered and said it had been delivered. After complaining they got ups to do an investigation ( bit of a joke) so they obviously looked at the same photo I did and said delivered. Dewalt then tell me ups said it was delivered the picture is proof. So Dewalt now say contact the police, as if they will find it or do anything. Dewalt basically just don't care.
The drill was left outside all day, something I wasn't allowed to do for security and safety reasons for collection but for delivery its seems its fine
So after 6 months of trying to get a drill fixed under warranty, I now have nothing. I might as well thrown it in the bin.
All that stress for nothing.
What a sad company.
What sad customer service.
Sad repair service.

DONT BUY DEWALT. THE TOOLS ARE CHEAPLY MADE. CUSTOMER CARE USELESS.
My recommendation is to BUY MILWAUKEE.
Personally I wouldn't even give one star. Wasted time and money.

It would be helpful if DeWalt would read the negativity and REPLY to customers complaints all of a sudden this company has nose dived, they used to be so good you could ring and talk to anyone re technical problems or difficulties in registering new tools for extended guarantee.
Come on DeWalt please get with it.

Qualité médiocre sur marteau piqueur les caoutchoucs des poignées lâchent en quelques minutes, SAV inexistant
Commerciaux qui ne font aucun effort pour renouveler chez les clients pro bref cela devient une marque a fuir heureusement que la concurrence existe...
De plus au vu de la notation sur le site je ne suis pas le seul 85 pourcent de mécontents cela commence à compter.
Mesdames, Messieurs de chez Dewalt France continuez ainsi vous arrivez bientôt au 100 pourcent !!!
Dans l attente d' une réponse pertinente de la part de Dewalt *

DW733 thickness planer burnt out on an almost new machine. Half the cost of a new machine for parts to repair it. Will never buy DeWalt again

I started to invest in Dewalt tools - purchasing a fair few tools for light DIY use.

So far a circular saw has stopped working, my multi tool has lost all of its power. and I have gone through 3 batteries (2x 3ah) and a 5 ah. All of which stopped working after around 2 years.

When you contact Dewalt - they offer no support, other to say let me put you in contact with another seller so you can purchase another one.

I invested in the tools for their inherent quality - even if they were getting light use. Extremely poor customer service