Darwin Escapes Anmeldelser 

⭐️⭐️⭐️⭐️⭐️
A great experience at New Pines Holiday Home Park
I recently bought a new caravan at New Pines Holiday Home Park, and the whole experience has been fantastic. The park itself is beautiful, welcoming, and really well looked after, which made choosing a holiday home here an easy decision.
A special thank you to Janine, who was incredibly helpful throughout the entire process. Her kindness, patience, and genuine support made everything feel smooth and stress‑free. Nothing was too much trouble, and her friendly approach really made a difference.
I’m delighted with my new caravan and excited for many happy times ahead at New Pines.

I have owned 3 holiday homes on two different pitches at Aberconwy Resort and Spa since 2002.
My time on the park has been a big part of my and my families life and in particularly our leisure time, we have all met life long friends at Aberconwy.
We find the park relaxing, its grounds beautifully kept and the facilities perfect for our needs.
Nothing has ever been too much trouble when help has been requested from either the reception, sales or security staff, from lost keys to purchasing a new home, excellent service, thank you 🙏🏻

Easy to book and pay for effortless.

We recently purchased a lodge on site after it was recommended to us by a friend, and the whole experience has been fantastic from start to finish. Hermione has been absolutely amazing throughout the entire process. From showing us the different options available to getting us into our first lodge in less than a week, everything was handled quickly, smoothly and professionally.

Even during the handover and afterwards, Hermione has always been on hand to answer any questions and make sure everything was perfect for us. Nothing has been too much trouble for her. She has truly been a star and made the whole experience exciting and stress free.

Since being on the site, Hermione has continued to go above and beyond. She has been on hand day and night even on her days off she helped sort out a delivery issue for us when we couldn’t get there, and the maintenance team stepped in to help as well. We also had a small issue with the electrics one evening, she responded straight away and it was resolved the next morning.

The site itself is spotless and incredibly well kept. We had actually been looking for around six years for the right place, but within the first visit to this park and meeting Hermione, we committed our hard earned money within 24 hours because everything just felt right and the process was so easy.

We love coming to our lodge, and even after buying, any small issues have been resolved quickly and extras have been added without any trouble. The maintenance team have also been brilliant sorting a patio area for us.

Signature is an amazing restaurant, and we love that we can be on the beach with our daughter and Labrador within two minutes it truly feels like a hidden, amazing beach.

We’ve only been on the site a short time but are already looking forward to spending many years here and hopefully even upgrading to a larger lodge in the future. We would highly recommend Hermione and the whole team to anyone considering purchasing here.

As owners at New Pines, we’ve had a truly fantastic experience. New Pines is without doubt the premier park in North Wales, and it’s easy to see why.

From day one, the staff have been friendly, polite, and incredibly helpful, always going above and beyond to support us and make everything run smoothly.

The park itself is beautiful and exceptionally well maintained, with excellent facilities and plenty to enjoy. It’s a place where you can genuinely relax and feel proud to spend time.

What really sets New Pines apart though is the owners’ community. It’s outstanding. There’s a real sense of belonging, where everyone looks out for each other and takes pride in the park. The fundraising efforts are a perfect example of this — owners regularly come together to support great causes, and it really shows the strength of the community spirit. It truly feels like one big family.

Life on the park is something special. Whether it’s social events, day-to-day interactions, or simply enjoying the surroundings, there’s a warm, welcoming atmosphere that makes being an owner here such a positive experience.

The park is also in a secure and convenient location, which gives added peace of mind.

Overall, we couldn’t recommend New Pines highly enough — being part of this community has been a brilliant experience.

Extremely rude staff, after we checked in and settled we went to the main reception building to see facilities available and to check out the gym. The fob on the keys didn’t work so I approached the lady on reception and said the fob wasn’t working. I got a sarcastic “well it won’t do as that’s for the pool” I then asked about myself and 16 year old using the gym to which she said your son doesn’t look 16, he is very young. I didn’t want to embarrass my son as he has a growth issue and looks much younger than he is. This left myself and my son embarrassed. More training needed on invisible disabilities and how to talk to guests. Won’t be coming back here again.

The pool is constantly at full capacity as allow none guests to use it as well. The spa is not a spa, you just use the general facilities (not relaxing at all). No electric charging points, plug in bath doesn’t work, showers go cold half way through your shower or are only luke warm water available. Toilet keeps making a load noise which is waking us all up every hour, most activities for the children are broke even though on timetable. Sent email about issues with lodge and not had single response. The laminate is lifting off the cabinets in the kitchen. Worse lodge have stayed in. Blinds also broke in the lounge area so can’t be closed so no privacy at night. Don’t waste your time calling the out of hours number either as no one answers it, very dangerous if there is an emergency.

Only good thing is the the hot tub is lovely and tested daily by staff.

We have been a holiday home owner on Aberconwy Resort & Spa for 6 years now. It has been life changing for us, as we feel now we have our ‘happy place’ away from the stresses at home. Aberconwy resort is right next to the beach (which is dog friendly), and also next to the coastal path which is perfect for long walks/bike rides.
The facilities at Aberconwy are great which include; an indoor pool, gym, hairdressers & beauty spa. It also has ‘Signatures’ an amazing Michelin star restaurant on site, which we feel is the best food in North Wales.
All staff are very friendly and accommodating. The site is maintained to a high level and has 24 hour security for peace of mind.
We would fully recommend becoming a holiday home owner on Aberconwy as it will enhance your lifestyle.

Friendly staff

A lovely, owners-only park with great facilities and a family friendly atmosphere. The Sales team can’t do enough to help with both new purchases or trade-in’s. Especially Janine who goes above and beyond to bring everyone together including breakfast get togethers and Mother’s Day chocolates.

Great place to own a caravan, friendly staff, and very relaxing atmosphere.

Been many times before
Great location
Shops are within walking distance
Within easy walk to the beach
Nice beach
Handy for Fishbourne Ferry access
Definitely recommend

We recently move our holiday home to New Pines holiday park,
Janine, was very welcoming and assisted us with the move at every stage. The park itself is very clean and well maintained, the entertainment is excellent and we were made very welcome by other owners.

Janine was so helpful and made buying my caravan very easy , she’s always around to help she was brilliant 🤩

FANTASTIC holiday park and would definitely recommend it!
From the moment we arrived, Janine on sales was incredibly helpful and welcoming, making the whole experience smooth and stress-free.
The grounds are absolutely amazing—beautifully maintained and perfect for a relaxing getaway. There’s plenty of space for families to explore and enjoy.
The kids’ room is a big hit, keeping the little ones entertained for hours, and the club offers great activities and a fun atmosphere for everyone.
What really stands out, though, is the brilliant staff. Every member of the team are friendly, attentive, and always willing to go the extra mile to make sure we have a great time.
Overall, a wonderful place for a family holiday home!!

If anyone had ever said
You will come off a duel carriage way
And within two mins be on a holiday park
And I would buy a static home
I would have laughed and said never !!!!
But this is what I did and no one could ever explain how magical this place is and so good for your well being , a truly special place

The lodge itself is excellent, lovely decor and spacious.
The outide areas need some attention . Lots of brambles/overgrown areas/weeds and balcony in need of a jet wash.
Parking was ridiculous also. Just not enough spaces and having to park out on the main road wasn’t ideal. There’s a lot of wasted space around the site that could be used for parking.

This is a beautiful park and it is absolutely perfect for our little family. It’s a wonderful, inclusive environment that caters to everyone—from our 86-year-old Mamma to our beloved furbabies.
There is a fantastic sense of community spirit here that makes you feel welcome the moment you arrive. The entire staff are incredibly friendly, and a special mention must go to Janine; she is always so warm, friendly, and attentive to everyone’s needs, truly going above and beyond.
The location is also unbeatable. It’s close to several stunning nearby beaches and scenic places to explore, but the park itself is so lovely that you can just as easily stay put and appreciate some quality time with your loved ones. Whether you're looking for adventure or just a peaceful place to relax, this park has it all.

A very warm, welcoming and informative team. Great facilities. Its a safe and secure place were the children can play.
Janine from sales is amazing helpful. We have been at the site now since July last year and its everything we wanted and more.

The sales representative explained everything clearly and honestly. We are so glad we bought our perfect holiday home. We love the lifestyle we now have. The park is beautiful with great facilities. Better than this though is the owners only park which gives a safe environment. We love knowing there are always familiar friendly faces around and in the club. We always look forward to upcoming events planned all year round. My favourite is the firework show which is outstanding. Even my dogs look forward to our stays as they love the gated dog field.

The sales team where helpful and knowledgeable about my purchase, they offered me amazing knowledge and opportunities with the new pines community.

The wider local local area knowledge was main reason for my purchase and their support with groups with the park for activities