Service Anmeldelser 

I have tried to pay for crossing countless times with it-saying it cant take payment. Again today, 3 attempts so far and their system says can’t collect payment. All the money they make out of motorists, and they still can’t be bothered to get their system working correctly. Or maybe they are just hoping we forget to retry and end up with a fine. I have better things to do than repeatedly try to pay for poor service.

Please check your online account If you’ve got one regularly
Last week I was charged for a crossing that wasn't mine. I made a claim and get my money back but look like the system isn’t great
Two days after claim was opened ,I received an email with informations -my claim was closed
That’s it. No explanations
Checked my account and I get the crossing charge money back
Very poor service

Nothing wrong about the crossing, hey it s just a tall bridge.

We paid while we were 5km away from the bridge and it has said payment accepted in green. SO we were not worried about it.
3 weeks later, we receive a letter telling us we have not paid. WHAT??? We checked the card directly and the transaction was not there. So strange.
We went to website, impossible to pay, it refuse the card, it s a gold card that has worked everywhere in UK.
We tried with a prepaid credit card, dont work either. We try with my other normal card, the same.
We have send email to explain it, the answer are garbage and they dont propose us anything than "try again".
My guess is, that it s from a UK governement site so icelandic card are blocked because of the 2008 financial crisis.
We finally have managed to pay with the rental car, cost us 75 pounds. to cross a bridge.
Next time if i go to UK i will cross it west.

I rarely cross the Dartford Crossing,.in fact this was porbably just my second time in a long time. I realised I forgot to pay a few day's later so I tried to pay it and even contacted a customer service to pay for it, but you are forced to wait for an enforcement letter to come through if you haven't paid within 24 hours. I think they are aware of how easy it is to forget to pay the next day, yet there is no grace period or reminder which I think is quite exploitative as you are forced to pay a higher charge.

The next day after crossing the Dartford crossing i realised that i did not pay the crossing so i immediately went on line and i payed for the two crossings just outside the time limit and i received penalty charge for £35 plus £3,50 for the third crossing that did not take place...
Lets go back to when this bridge was built the government said to the people once the bridge was payed for the crossing charge will be removed obviously this was a lie but lets see what is this money for,
To make sure traffic is managed properly and the upkeeping of the bridge so they say but it is another lie!!!
How is this possible!!!
This bridge and road tunnel's are very low maintenance there fore it dose not require high levels of investment so what is the money for, to cause severe delay's surprised don`t be.
The next time you cross the Dartford Crossing from the south to the east as you approach the tunnel look at the trucks on your left and you will see that one of the tyres is not in contact with the floor that means that the driver has lifted one of axles because the fuel tanker is empty and he is on his way back to the refinery and if you pay attention you will see that you are allowed to drive directly behind the trucks once they get on the tunnel so do you believe that actually what you are paying for long delays and stupidity that gooses on around there and remember the next time you are on the M25 and you are reproaching the junction with the M20 and you see the traffic at a stand still and it takes 30 to 45 minutes to get in a tunnel you are not just wasting your time you actually paying for it to be the way it is, PEURE STUPIDITY!!!!!

Received a message claiming I owed a £107 fine for an alleged offence I never committed. They sent a dark, unusable photo of a car with no clear number plate and claimed it was mine.

No formal letter, no statutory notice, no clear evidence, no proper appeal process. When challenged, they stated I had to prove it wasn’t my car – which is completely wrong. The burden of proof is on the accuser, not the recipient.

They then claimed the fine had been “doubled” despite never issuing a valid notice in the first place. This is nothing more than pressure tactics designed to scare people into paying.

Avoid. Do not pay. Demand proper written evidence and report them.

This 5 star rating is not for the company in charge of the Dartford Crossing charges - they would get a 1 star rating from me.

This is a 5 star rating for the absolute gem called David who took my call today, listened to the fact that I had mistakenly put in a 0 instead of an O and had somehow racked up a £105 charge because I had missed the one off email sent back in July (no letter was sent).

David listened with compassion and humour and understood the genuine mistake, and reduced it to the original fee. I hope this gets back to you (and your bosses) and that you are rewarded for all that you do. Thank you so much you have relieved a lot of stress in trying times! Bless you

I went over the bridge and totally forgot to pay the day after. I paid two days later and also another charge for the return journey. As it happens we didn't use the tunnel on the way back. Of course I received a letter, but because it was my first time they said I could just pay £2.50
So I replied and explained that I had already paid plus another £2.50 that I didn't need to. I sent a picture of the transaction on my bank statement. Despite this, I have now received another letter demanding £107.50
I have paid it as they obviously took no notice of my reply last time and didn't want to risk a larger fine

These are a bunch of idiots - I've a letter dated 2.9.25 stating I need to pay dartford charge of 2.50 in 14 days - have proof sent by them confirming paid
27.8.25 ! Are they morons !!!!! Cost more in fuel queuing to cross! And what about foreign vehicles that don't pay and can't be fined! Plus it wasn't meant to cost anything once cost of crossing was paid for which was years ago and they've a cheek to now increase to 3.50 , Kent residents are being treated like hostages if they want to leave Kent! As you can tell - far from happy!

DIREBOLICAL - expect you to pay in 24 hours yet it takes then over 50 to udate their system. RIP OFF to sit in 5 mile queues daily. MEANT TO BE PAID FOR but corporate GREED takes over. Online account awful since new ownership - FORCES you to pay even though it will be months before you next cross so they make money on your money and you dont. Just about everything wrong for this country is summed up in this rip off going on.

Their website has got much worse and is now a total disgrace. (1) It shows an alert saying my account will be deactivated in early Sept unless I do something like top up. I saw this a few weeks ago and duly added £10 to my account - but I still get the warning about deactivation. (2) It shows my balance but this takes no account of my two crossings, the last about 2 weeks ago. How long can it take to get their database updated? Their 'contact-us' pages just takes you round and round in a circle - clearly they don't want anybody to contact them.

I sold my car but forgot I had set up a Dart Charge account. A few days after selling my car, it was driven by Dartford Crossing. I was charged, even though the car was no longer mine. I explained this to Dart Charge but I was told it was my responsibility to cancel my account but in a very condescending and rude manner. It is not about the money as much as it is about the way they responded. Utterly shameful behaviour towards customers.

Trying to pay online for a crossing, Harris a customer service representative in Leeds told me I did not pass data protection, I ask for a supervisor, Karen refused to speak to me. They want you to receive a fine. National Highway is the regulator I was told. They said we don't have any control over them. What is this country coming to, all for 3.50. Maybe they need funds for all the issues in the country. It is clear the reviews don't lie, dreadful service

The system is massively flawed but it obviously makes too much money for any changes to be made. Despite attempting to pay the charge i was denied an account as the car was registered on the system already to the car owners account. I couldn't pay the charge that day as was too late and couldn't speak to anyone. when i called they said it was too late and would have to pay a fine, however as i was not the registered keeper i would not get the fine so ultimately now someone who didn't make the crossing will get the fine and will have to deal with the appeal process and retracting the fine all because they couldn't allow an account to be set up with the same vehicle on different accounts!!!

Have been caught out previously by thinking that my registered credit card would be auto debited. Have been trying to get an answer to see if this has now been fixed as I have a couple of trips coming up. Absolutely no information on the website and no help whatsoever. I can see that the fee should be taken at midnight the following day, but this seems a bit of a scam in that if it isn’t taken at that time I will then be fined for being too late. Why can’t the payment be processed immediately and inform the driver via text or email so they know if there is a problem with payment. Obviously a scam to fine innocent motorist.

Praying on innocent people that genuinly forgot to pay £92million last year in fines you hope and pray people don't pay so you can fine them this is 50% of your annual income more like an industrial SCAM

Ever since this current company took over, nothing seems to work with dart charge. We had an account but the charges were never deducted, so had to pay separately every time. Now to pay online is a nightmare as it gets stuck at page where you are required to give card details. Firstly it doesn't get to that page and when it does, it doesn't let you put in card details. I tried calling to pay by automated service , another disaster, tried several times to give my vehicle number and each time it kept getting it wrong. Last time, I had to call them to pay. Unfortunately, phone lines are open only up to 8 pm. If I could I would give -10 for this review, I would be very happy. I find it hard to believe that even after over a year when this company took over, they still have technical issues. It seems to me an intentional system design to make people forget to pay so that they can charge penalty. Unfortunately it seems, similar to debt collectors and private car parking companies there are no regulations for this Dart Charge company as well, and they can run it the way they want. Feels like we are going backwards in time in UK while the rest of the world advances.

direct debit withdrawls yet account in credit- when direct debit has never been approved. I have raised this three times and on each occasion they have stated they will stop direct debit payments.

They used to send a text with a link to pay and dont anymore. Expected the link it didn't happen. Rang them 2 days later and was told i would receive a penalty notice. I wonder how many people have been caught out by this! The journey back was awful and it took ages to get on the crossing so i will pay £35 for spending half an hour waiting to join the crossing! The journey to be honest our taxes should already pay for I'm wondering where all the money we pay goes these days! The journey was probably worse than going out of my way! Its about time these corrupt people lost their power and someone was put in place that isn't corrupt and rips people off. Environmental policy is a joke it doesn't protect the environment it makes people rich at our expense. This is why people dont visit London like they used to. It is made so difficult now to travel on a motorway with invisible reasons for speed restrictions. I hate this country its not like it used to be.

Think the customer service team need better training as the people skills are terrible,very rude and abrupt,there ment to help not make the situation worse.