Dan Murphy's Anmeldelser 304

Placed an order for delivery as this was the only option (normally I visit a store). Delivery scheduled today between 11am and 3pm (Sydney). Got an SMS at 1:40 saying they tried to deliver at 1:08 -- thanks a lot for telling me 30 min after the fact. I was at home and waiting since 11am, but the lazy delivery contractor just decided to bugger off. NEVER order delivery service from DM! I had been successful for years prior (a few years ago) -- not sure when they changed the business model to NOT have a call centre and then lie about delivery attempts.

I have made two online orders from the Perth store in the past 6 weeks. Neither of them have been delivered on time if at all.
Trying to contact customer support service is a complete waste of time.
To anybody else thinking of using their delivery service, don't bother unless you enjoy frustrating wasting of your time.

Dan Murphy at deception bay
A lovely lady doing the front counter this morning.
Best customer service for long time Rachel I'm pretty sure her name was if not Renee ??
It's always great seeing people enjoy there Job to.

All staff at deception bay are always happy, helpful and thanks to people who work outback to stocking the store.
Thanks again
Keep up the good work

Placed a click and collect order. Website was super easyt to use - got to store early and my order was ready to collect. Very friendly and porfessional staff. Service and manner is to be commended - and a LOT better than others in the same sector. BTW - this was at the Warrnambool store.

Brilliant old school service from Loz who I have had the pleasure of her helping me before.....I work in customer service and it's refreshing to get back what I put in to my customers so thanks again LOZ you keep me coming back...

I left my walking stick at the Caloundra store but no way to call, no bloody phone number. It is a bad stingy joke.

Absolute shit service. Went in with my son who DID NOT TOUSH A THING!!! AND WAS REFUSED SERVICE.DUE HIM NOT HAVING ANY I.D. WHEN HE WASNT THE ONE PURCHASING!! THE SAME OUTLET I FREQUENT MULTIPLE TIMES PER WERK. THAT WOYLD BE THE NERANG STORE. SORRY. BUT YOU HAVE LOST MY BUSINESS.

Shocking Customer Service In Store and Online
I'm writing to express my frustration with a recent online purchase. I ordered one dozen bottles of wine, one bottle of Scotch whisky, and two bottles of La Plancheliere French Craft Pink Gin (700ml) today at 11:55 AM. I traveled 57 km to your Wangaratta store with my disabled husband, expecting a smooth pickup experience.

Upon arriving, I found one bottle of gin was missing from my order, which no one informed me of when handing the order over - Upon querying this fact the store manager, informed me they only had one available but no one had intended to let me know. I was outraged that I received no prior notification about the incomplete order, as I would not have made the trip for just one bottle, especially since BWS is much closer to my home.

I also inquired about my $46 refund for the missing item, but have yet to receive any confirmation. After waiting in the store for 38 minutes, I finally received a note from Susan from the Endeavour Group saying my refund would be processed eventually, which was disappointing.

The lack of professionalism from the store manager was unacceptable; her sarcastic remarks and dismissive attitude were highly inappropriate.

Last week I tried to find out how long my DM Brighton would hold a Click&Collect order. After not getting anywhere via DM’s phone number (can you believe no option allows you to talk to a human as all of them end up with ‘talk to our bot’ - or more like ‘talk to the hand’ but different story), I wanted to share the feedback with the store manager on duty.
A result young lady stopped me after 2 sentences by saying ‘That’s not us. That’s central and there is nothing I can do!’. No sorry for the experience or a slight sign of empathy. As I tried to explain that there is no one else to call, I was told the same. Another young assistant stepped in as well, to even more forcefully repeat the message: ‘Not Us!’. I asked for the real store manager to call me maybe on the following Monday and my name and number were reluctantly taken with the comment ‘He might not call you as it’s the same response, I gave you.’ – yes, and he didn’t call.
Finally, then asking for my click & collect and was told to go around to the drive-through. I pointed out that on the email is said in-store or via the drive-through and that right above her head is the sign ‘Pickup here’ but I was told that’s wrong and ‘there are changes’. Again, no apology or even some pretend-empathy….

Is this a sign that the new generation of so-called store managers seem to just wear the title but not the responsibilities or what it means to deliver customer service?
There are so many older clerks in the store who are always helpful, but the management is failing in-style.

Brighton Store Manager, you got my name and number still, right?

There’s no where to provide feedback directly to Dan’s so here we are.
For the love of God, fix your back end ordering and delivery. Get a delivery partner that can perform their role by actually attempting to deliver by using the door bell. Why on earth is a delivery man getting paid for his job if he doesn’t know how to deliver? Two attempts, my arse.
Next, please invest in problem solving training skills for live chat agents - I gave Simon plenty of suggestions of how he could give me a suitable solution. Yet, he was as useless as a screen door on a submarine. I have to manage performance enough in my own job, I shouldn’t have to uplift the performance of Dan’s staff as a customer. The outcome? Now I need to stay home for a third time for another inevitable failed delivery attempt at a week late birthday present. Onya Dan’s.

I don't trust this site as they have taken the money and failed to deliver. What makes it worse is that there is no avenue to do discuss the issues and no one has returned my attempts to contact them in over 2 weeks.

Cannot contact anyone at dan murphys
Phone number is incorrect - leads to a bot that hangs up on you.
online chat bot is an idiot - still cannot get to a real person.

I recommend NOT using Dan Murphys - there is absolutely NO customer service.

Dan Murphy no longer stocks Vok (except triple sec)or continental varieties. Very disappointed that I couldn’t get the liqueurs to make favourite cocktails. I recommend buying on line if you have time to wait for delivery. I went to Dan Murphy, first choice and bws and all didn’t stock Our population has grown but choices have diminished.

Leaving one star as I could not leave zero. Beware, they will take your money and not deliver. I have a case of champagne I ordered and the tracking had it as left depot for 21 days! They go round in circles and then wish you an amazing new year and claim they are genuine and they won't release the goods you have paid for. Their customer service is deplorable.

Dan Murphy’s used to stand out due to their range of drinks. Admittedly they have a good range of wine, but have dropped the ball on their spirits and liqueur ranges. No Vok, Steinbok or similar liqueur range anymore. No range from Newcastle Distilling. No reason to shop there anymore - will get it online direct, I just wish I had known before Xmas! I get rewards points at BWS that is more convenient to get to.

Well they’ve done it again, I ordered a case of beer and a bottle of Dubliner yesterday and paid $15 for a 2 hour delivery at about 2pm, the Dubliner came but no beer, I chased it up with them twice and was told it would be there in 2 hours. True to form they didn’t show up, didn’t call, no contact what so ever. It’s Xmas day and I have no beer. Thanks again to Dan Murphy’s for clearing demonstrating that you really couldn’t give a toss

I purchased Frangelica because it was on special - as pointed out by staff member. The checkout girl asked if I were a member and I said I did not think so. On getting home I find I paid full price whereas if either staff member had informed me that membership was free I could joined and received the price I expected. Poor customer service.

If I could give DM a negative review I would! Placed an online order for my husbands 50th, the driver (caught on our security cameras) drove RECKLESSLY down the wrong side of our street and DAMAGED OUR PROPERTY. Lodged a complaint and after waiting 2 months for a response, Management claim that they will not compensate us for the repair as the damage was done to the nature strip, which is owned by the Council. The Council didn’t pay for the repairs, we had to as the homeowners!! Appalling!

They have superior range and prices but their delivery options and prices are pretty average

On line order system crashes constantly. It discourages you to order anything from underwraps