You can always tell a brand that cares about its customers (we have 3 C&G glasses) when they turn a poor customer experience into a great experience. They re-polished both my glasses that had white ru... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I am a big fan of Cutler & Gross not because of the extensive style and design but the people working there especially at the Knightsbridge store. The staffs were amazingly attentive, courteou... Se mere
Virksomheden har svaret
I experienced completely inept customer service after ordering online in the UK. My order was stopped at customs for unpaid import fees. Cutler and Gross told me they would handle it, but then went ra... Se mere
I have loved Cutler and Gross frames for years. Every time I go to the Spitalfields location, I am always impressed with the staff. Ammar skillfully adjusted my frames and answered my questions about... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Cutler and Gross is a British luxury eyewear brand founded by Graham Cutler and Tony Gross in 1969.
Kontaktoplysninger
Knightsbridge 16, SW1X, London, Storbritannien
- www.cutlerandgross.com
4,5
Fremragende
66 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
First experience with glasses
This is the first time I've needed glasses and the team in the Knightsbridge store couldn't do enough to help me and ensure i had the best lens and frame combination
25. juli 2022
Uopfordret anmeldelse
Besvarelse fra Cutler and Gross
Hello Vince,
Thank you for the lovely feedback! We will pass it onto our Knightsbridge team. If you require any frame repairs/assistance, please contact us on askmeonlinehelp@cutlerandgross.com
Have a lovely day!
Cutler and Gross Customer Care
Non-existence customer service
The arm on my very expensive frames broke off so I dropped in to their Knightsbridge store to drop them off for repairs. I was told I couldn't enter unless I had an appointment. I had spent an hour on public transport getting there! I've tried several times to 'phone them for an appointment but it goes straight to voicemail. I have emailed them - no response. Avoid this store. Absolutely no customer service.
29. marts 2022
Uopfordret anmeldelse
Besvarelse fra Cutler and Gross
Hello Helen,
We are very sorry your experience at our Knightsbridge store did not meet expectations. Our stores were by appointment only to limit the number of customers in the store due to the small space. However, I can confirm our stores are no longer by appointment only unless you need an eye examination.
If you are in need for any repairs or assistance booking in an appointment with any of our stores, please email askmeonlinehelp@cutlerandgross.com
We hope you have a lovely day,
Cutler and Gross Customer Care
Ordered and paid 3 weeks later they…
Ordered and paid 3 weeks later they said ohhh we couldn’t get in touch we have cancelled your order absolute lies will never use again
26. april 2021
Uopfordret anmeldelse
Besvarelse fra Cutler and Gross
Hello Martyn,
We are so sorry to hear that your experience at Cutler & Gross hasn’t lived up to expectation. Occasionally, our emails can be sent into your spam/junk e-mail.
However, if you require any assistance in the future, please e-mail us on askmeonlinehelp@cutlerandgross.com
We hope you have a lovely day,
Cutler and Gross Customer Care
Poor experience
I spent almost £300 on a pair of frames which I then returned. Over 10 days later I had to chase them up for confirmation of receipt. The customer service was unable to account for it even though Royal Mail confirmed it had been signed for over a week prior.an email confirming it had been received was all I was expecting. I never received it.PayPal eventually notified me that a refund had been processed. The company never got in contact. For a “luxury” brand, this is disappointing.I also had to pay for return postage. I was surprised by this as high end brands often cover this. I will not be purchasing anything from them ever again.
14. januar 2021
Uopfordret anmeldelse
Besvarelse fra Cutler and Gross
Hello Gabbon,
Thank you for your feedback. We’re sorry to hear your experience at Cutler and Gross was less than perfect. Unfortunately, we currently don’t offer paid return labels. However, if you are in need of assistance in the future, please e-mail us on askmeonlinehelp@cutlerandgross.com
Do let us know if we can be of further assistance,
Cutler and Gross Customer Care
Their customer service is non-existent
Their customer service is non-existent. I was in contact with their staff for months (close to a year) over a poorly made pair of sunglasses. They refused to offer repairs for the lenses.
EDIT : They offered to tighten the sunglasses but requested for payment to fix the lenses.
Unethical, lacking in quality and for that price point there are several other companies worth purchasing from.
1. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Cutler and Gross
Hello Samantha,
We are so sorry to hear you have been disappointed with our service and we really appreciate you taking the time to give us this feedback. If you require further assistance with your frame and lenses, please e-mail us on askmeonlinehelp@cutlerandgross.com
We hope you have a lovely day,
Cutler and Gross Customer Care
Poor quality and horrible customer service from Cutler and Gross.
Purchased a pair of Cutler and Gross sunglasses that was poorly made. I requested for repairs and they initially offered to have it repaired free of charge and then stopped responding. I have email records of this.
They then refused repairs and told me to contact the online retailer fully aware online retailers can't repair faulty sunglasses.
Extremely poor customer service. The company is poorly run as even their CEO didn't get back to me despite numerous emails.
If you're looking for high quality sunglasses or eyewear, look elsewhere. This company is unethical and won't stand behind their products. I've spoke to several of their customer service reps and I wouldn't recommend purchasing any of the products.
8. juli 2019
Uopfordret anmeldelse
Besvarelse fra Cutler and Gross
Hello Samantha,
We are so sorry to hear you have been disappointed with our service and that your purchase hasn’t lived up to the high standards of quality we expect.
If you require any future assistance, please e-mail us on askmeonlinehelp@cutlerandgross.com and our customer service team will assist with any frame repairs/queries.
We hope you have a lovely day,
Cutler and Gross Customer Care
Dette er Trustpilot
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