Cutler and Gross Anmeldelser 

Lulu at the Spitalfields store helped adjust my glasses and did a great job

Customer service was superb! Dealt with Giselle from start to finish due to a minor issue. Everything was resolved so promptly & communication was great.

Truly a great customer service. Quick to reply, helpful, friendly. They certainly go the extra mile.

Best Customer service ever ! Giselle helped me pick the best shades ever after a long conversation.

I experienced completely inept customer service after ordering online in the UK. My order was stopped at customs for unpaid import fees. Cutler and Gross told me they would handle it, but then went radio silent for a week while DHL kept hounding me for payment.After two weeks of no resolution, I called again. They agreed to source the glasses from a local store instead. A week later, they still hadn’t arrived. I called back and discovered they had shipped them to an incorrect address that I never provided.When the package finally made it to my street, it was left with my neighbour, only for Cutler and Gross to inexplicably recall the delivery without telling me. I had to call yet again to get it resent.It took over three weeks, endless unreturned phone calls, and constant chasing on my part just to get my order. Zero compensation or accountability was offered. Avoid ordering online from them.

I rarely take the time to leave reviews, but I felt this experience deserved recognition.

I recently needed replacement screws for the arms of my glasses, and Gabby provided exceptional customer service from start to finish. She was responsive, professional, and genuinely cared about helping me resolve the issue. What stood out most was her attention to detail and willingness to go the extra mile to make sure everything was taken care of.

When I purchase from a luxury brand, I expect both a quality product and a quality customer experience. Gabby delivered exactly that. Her service reinforced why I chose this company in the first place and why I’ll continue to be a customer.

Thank you, Gabby, for making what could have been a frustrating situation easy and enjoyable. Employees like you are a true asset to the brand.

I cannot recommend Giselle at Cutler and Gross highly enough.

After I accidentally snapped my partner’s glasses while cleaning them, I contacted Cutler and Gross expecting there might be little that could be done, especially as the model had long since been discontinued. The team initially suggested some alternative frames, and after my partner chose a pair, we discovered that her preferred colour was no longer available either.

This is where Giselle went above and beyond. She somehow managed to source the exact colour frame directly from the atelier in Italy and arranged for it to be shipped to the UK and then onwards to me.

Throughout the entire process, Giselle was attentive, proactive, and genuinely determined to help. The level of customer service was exceptional from start to finish, and it turned what could have been a very stressful experience into a genuinely impressive one.

Outstanding service and a real credit to Cutler and Gross!!

Fantastic experience with the after sales. Needed a hinge replacement, sent my glasses back to London and got them back like new. Great service, great price.
Highly recommended among the current jungle of brands.

Its quite frustrating that you cannot find anyone to speak to at Cutler and Gross.

I'm on my second pair of frames, but likely my last.
They look pretty good, but the hinges and/or arms are soft, so they slowly warp.

That's kind of a thing, but I've tried to contact them several times, to buy replacement arms (as this will likely resolve the issue.

Its just madness, because they don't answer - no way to contact anyone... Even if I want to pay to replace something that's probably faulty or low quality, you can't.

This kind of poor consumerism needs to be stopped.

Built in obselecense (or lack of access to parts) is a waste, an environmental hazard and a moral hazard.

I lost the screw out of a pair of C&G glasses that I bought in Paris and couldn’t find any local opticians that could repair them. But I contacted Cutler and Gross via the website and they offered to repair my glasses free of charge and courier them back to me. Thank you Giselle, no fuss, no charge just perfect service. What a quality company

Visited the Shoreditch store recently to get new glasses (already a customer from 6 years ago). Sharisa (if spelt correctly) was a star. I hadn't booked a fitting but she gave me so much time and space and of course, I ended up getting the frames she first said were the ones for me (1393's in green). Finally got them back today and they are superb. As expected from C&G. Thanks Sharisa !

My order was packed, and in the hands of DHL within 4 hours.
Better, the quality of these frames are absolutely delightful. I woke up this morning looking forward to wearing them to work today.

La réputation de Cutler and Gross n'est plus à faire : des lunettes solides, faites main et très confortables! Pour l'achat, je suis passée par EKLA, un opticien à Paris dans sa boutique dans le 10eme. En plus de l'examen de vue très pro pour mes verres, ils ont géré toute la partie administrative. C'est le seul endroit où j'ai pu acheter des lunettes de ce standing en profitant du tiers payant intégral avec ma mutuelle. Nickel!

Aside from the beautiful glasses, I appreciate the great service and help I received!

I needed a quick repair to my glasses which was carried out very quickly, the glasses were returned with five days.

You can always tell a brand that cares about its customers (we have 3 C&G glasses) when they turn a poor customer experience into a great experience. They re-polished both my glasses that had white rubbing marks from being in a C&G glasses case that was too tight. They look like new again. Thank you

Excellent and super fast service. Really impressed. Giselle was amazing at sorting out the replacement arms for my glasses a
Puppy had chewed. Thanks.

I visited the Bath store with my new prescription and quickly received excellent advice on a new pair of spectacles. It felt collaborative as I explained the style I liked to the team. I walked away with a classic frame that suits my style and personality. The team had my spectacles ready a week later which were perfect. I felt welcomed and look forward to coming back for a fresh look in the future.

I have a pair of the 1366 Square Opticals which I got from my optometrist a couple years ago and ended up getting my eyes tested recently and needed to change out the lenses. Unfortunately the optometrist wasn’t able to loosen the rim lock at all, and my optometrist feared the screw may be cross-threaded.
So I emailed the customer service team with Cutler & Gross about it, where I was placed in touch with Marie Wilkinson. I wasn’t expecting anywhere near the level of generosity displayed, but I’m so grateful for it. They are sending out a new pair to replace my current frames. I’m still so shocked by it, but so very grateful too. Real premium highbrow customer service, that very much matches the products. Thanks so much for your help Marie! I’ll definitely be buying from Cutler & Gross again.

Even though there was a small issue with my frame, the Cutler and Gross team handled everything perfectly.
They were kind, responsive, and genuinely attentive — you can feel they really care about what they do.
I’m truly grateful for how they handled everything.