Curzon World Anmeldelser 

We went to the Curzon at Westgate in Canterbury last Saturday . We often go on the last Saturday of the month as Luke Smith plays the piano for a couple of hours.
Tyche and Emily are always very friendly and professional. Tyche make the best hotdogs, my husband is American so knows a good hotdog.

After years of complaints to Curzon – starting at the time they had a Smart TV app – of not willing to watch films on laptop (seriously, who TF would want that?), they now have moved under the umbrella of Amazon Prime – so I added Curzon subscription to my Amazon package since I have it anyway. Curzon DGAF about their customers: the films on Curzon’s website are not reflected in what’s available via Amazon. One film I was particularly interested in appeared on Amazon Prime nearly a month after it was listed on Cuzron’s www – and is still not available within my subscription and Amazon asking me to pay to watch it. From my experience Curzon over the years demonstrated the could not care less about their on-line audience. Customer service ignoring complaints now. Cancelled my subscription, will not be looking back.

The same movie is shown at Baby Club Aldgate screenings week after week! It supposed to be a different movie every Wednesday!
Customer service gave no relevant answer when were contacted about this issue.
Very disappointed and already talked my friend out of getting a membership.

Honestly don't know how Curzon get away with having such a horrendous website for so many years. Given the prices they charge it is shocking that they clearly haven't invested anything in the website for a very very long time. Where is all the money going?

Here is a list of the problems I have had with the website over the last several years, all of which remain an issue:

- If booking a free ticket as a member but also buying a non-member ticket at the same time, the website will claim there is no booking fee but then 50% of the time you will still be wrongly charged it anyway. I have an e-mail template that I use to request a refund for this every time because it's so frequent. Why have they not fixed this for years?

- The website straight-up won't work on several mainstream browsers with common extensions. I use Edge solely for buying Curzon tickets because it is the least likely to bug out on Curzon's website (but still inevitably does)

- There is nowhere on the website (outside of fine print) that explains you cannot "top up" your 5 classic membership tickets within a year. Far worse, if you attempt to buy a new membership thinking this will give you a top up, the website just breaks completely instead of simply explaining what the issue is. Completely baffling lack of attention to the user experience.

- Sometimes the booking process will hang and become unresponsive indefinitely, and after refreshing the page the transaction goes through but your card is charged twice. Back on the phone to suppport! Again, this was forgivable 20 years ago but simply a symptom of shoddy engineering today.

- If one of the many bugs causes the booking process to hang and forces you to try a different browser - even though you're using the same account - your previously reserved seats will be un-selectable until your bugged session times out. This wouldn't be a huge problem if it wasn't for all the ways the session can and will bug out; but even so a competently built website would recognize you have an in-process transaction on your account and allow you to resume it instead of locking you out from the seats you had previously chosen

- This isn't a bug but just a scum tactic which should not be tolerated by anyone, especially in 2024: there is no way to cancel your membership using the website. This is the kind of crap shady websites were pulling 10 years ago, and to think that the Curzon partakes in this pathetic cash-grab is just unacceptable. How much profit do they make doing this? Is it worth it for making themselves look like absolute scoundrels?

On top of that the website is just awkward to navigate, loads slowly, has loads of issues on mobile.

This would all be forgivable if this was 20 years ago and the de facto way to book a ticket is in person on by phone, but for such a dominant cinema chain to have these problems in 2024 is frankly embarrassing.

Finally, note how they aren't responding to anyone's complaints on Trustpilot. They don't give a damn, they're just a big faceless cinema chain nowadays that masquerades as your friendly local arthouse cinema. Sadly where I live we have 2 Curzons and no other choice.

Does anybody at the company ever try to use their website. Its a dysfunctional joke. How could anyone have signed this off and paid for it

Excellent personal service by a real human being. Following a billing error, I called the helpline and was answered by Harriet who dealt with my query quickly, efficiently and with a happy demeanour. Well done.

Super helpful customer service on the phone and they found a great solution to my gift card issue! Looking forward to seeing Poor Things in January!

We went last minute to see Wonka x 4 tickets. Excellent service good seats clean and pleasant surroundings. The staff are always helpful and I’m a member and love it. I haven’t had a bad experience even when I’ve knocked over my glass of wine at the screen. Always replaced with a smile and a great place just to chill and have a coffee.

We booked to see Napoleon at Oxford. We were surprised that no one checked our tickets; there didn’t seem to be anyone to do this.
2 main problems: One the cinema was very cold even with a coat on and the second was the soundproofing was so poor we could hear the screening of film in the adjacent screen which detracted significantly from the experience. Really not good enough for an upmarket cinema. We will stick to the Phoenix which doesn’t have these issues

I joined Curzon last year in Black Friday to get 7 tickets for £65 - I did struggle to use these all up such is the poverty of film and Curzon no longer showing many independent films. My reason for one star however is that, unbeknown to me they automatically renew your membership - however whereas my card was due to expire on 27 November they took the money from my bank account on the 20th! Clearly they did so to avoid giving the customer the benefit of a Black Friday deal. Aside from this the App never worked - always saying there were no films so forcing one to login online. I loved Artificial Eye (those were the days) but Curzon is a rip off. Even though they have now agreed to give me a refund their customer service seemed oblivious as to people’s financial status and how much of a crunch it is to find oneself 65 pound poorer. Curzon films is so expensive - they no longer offer concessions for students or cheap afternoon films.

It is extremely difficult to redeem credits to watch films on Home Cinema. Every time I try the app on different devices and the website on different devices. Sometimes none work, occasionally and quite randomly one will work and allow redemption of one credit, but then stop working. Customer service is useless and very very slow, and when the problem is passed on, no one calls back. In effect you’re left to try to sort out the issue yourself. If redemption of credits was straightforward and worked unproblematically this would be great value. However, the reality is that it’s very poor value!

I can't remember the last time I had such a poor experience using a website. I got in touch with customer services, and the issue is not resolved. Can't believe that in 2023 it can be so difficult to log into an account to book cinema tickets...I've been trying to book since yesterday. Would have gone to Everyman if I didn't already have the Curzon membership. I guess I won't be renewing it next year...Baffling.

Visit to Curzon Riverside Canterbury. Very nice cinema, service and advice (first visit) was great. Some advice for company, we booked our tickets on line, staff printed tickets at the bar, we had a drink then made our way to the screen. Not once was our tickets checked. We could have entered the complex, walk to the screen without paying. Also we could have watched one film and entered another screen and watched another. Curzon could lose money.

Curzon Wimbledon was aweful. Over priced even by cinema standards you can expect a terrible sound system, poorly calibrated screen and cramped seating… oh, and the aircon didn’t work, so it was a complete sweat box. Staff were really rude when we explained we wanted a refund as we couldn’t sit through a 3hr movie in those conditions.

Nice cinema at Colchester but they seriously need to sort out their online booking system!!! It’s rubbish.
Also they are fond of seating everyone together which is so annoying when there are plenty of other empty seats.

Seats are generally dirty, dirty dishes were left on seats and floor, empty glasses left so I couldn't sit at the seat I booked. People drop drinks and food on seats and I hate having to sit on a dirty seat as that ruins the movie experience a lot. Seats need a lot of improvement as it's not on for how much the ticket costs! Feeling disgusted! Plus stuff left behind makes it unsafe as I am on crutches with fractured ankle. Shame on you Curzon!!!

i do not believe words can formulate how pleased I was with the customer service team at Curzon, Westgate Oxford during my recent visit to watch Guardians of the Galaxy Vol. 3 (would thoroughly recommend).

Where do I even begin?
Not only were my good friend, Ross and I greeted with the biggest of smiles and the warmest of welcomes by a rather handsome chap named Mags,
He ensured every part of our visit, from seat designation to food orders to general query management was as excellent and efficient as possible [spoiler alert… It was!]
All while simultaneously cracking jokes with us and having a great time just as we were. Isn’t that what customer service is all about? I work in customer service myself and I have learned a lot after meeting mags, allowing me to further perfect my craft.

He went out of his way to deliver our pizzas to our seats past the closing time and even during the movie.
Food was delicious, service top notch. Nothing more nothing less.
I will certainly be returning.

Godspeed to you, Mags.

Yours, Josh
(a very happy bunny).

A beautiful venue topped off by a diligent staff member willing to go the extra mile. Me and my good friend Josh were fortunate to watch the new Guardians of the Galaxy movie at the Curzon cinema yesterday (29/05/2023). The server Mags had a real character and was easily able to adapt to my wild and outgoing personality. Unfortunately due to timing we were unable to order food in the cinema. But Mags went above and beyond and ensured we could order food, he even brought it in to us. Great service like this makes you want to become part of the Curzon membership family.

After constant difficulties getting my credits to work for booking tickets or for the home cinema, I tried to cancel my membership and their reply is that you are forced to complete the full year membership.
Save yourself time and nuisance and avoid the membership.

Was told they accepted cash but as soon as we went to pay she said it wasn’t ideal, then the sound cut out at an important time of the film, pretty sucky