Curzon World Anmeldelser 

This looks like your friendly local arthouse cinema but is in fact a private equity group trying to squeeze as much value as possible out of their 'boutique' cinema chain.

This became apparent when trying to cancel my membership, only to find no option to cancel in either the app or website. This is a classic "dark pattern" where signup is made easy and cancelling renewal is made difficult.

Since they don't let you remove the payment method, I tried swapping it to a virtual card. Upon doing this, the website forced me to click a fresh terms and conditions box (which did not actually detail the terms) and then it instantly tried to bill my new card £70 for another year of membership, even though my current one doesn't expire for another 2 months.

The only way to cancel is to email them. This fact is buried deep within the terms and conditions.

After experiencing these underhanded business practices, I will not be giving them any more of my money or time.

Trying to book tickets for DocHouse on the website and I'm reminded of why I didn't renew my Curzon membership. 3 years on and their website is still crap: crashes, freezes, hangs:can't do the simplest thing. What a waste of time.Ridiculous.

There is no way to cancel your membership on the app or website. You can’t delete your payment card to stop subscription renewal. They make you call them or whatsapp them. Given the above and Curzon is overpriced for what it is I will stop being a customer of theirs

Trying to book tickets on their awful website is like pulling teeth. Lost the will to live and they have now lost our repeat business. No matter how many people try with different browsers it gets to payment then just keeps saying something went wrong.
This is almost every time we try online booking. By the time we are able to book in person the seats are usually gone. Get a grip curzon

Wimbledon screen 2 Most of the screen was occupied by the man in fronts head.

I absolutely love Curzon Victoria and have been a member for a few years but over the past few months the website and app haven't been working across multiple fronts which means I can't book a ticket and use my membership! I have reported on various occasions and take weeks to resolve each time. I don't understand how a company can operate like this. So sad as I really wanted to support this cinema chain.

Paid a premium of £55 annual membrrship for 5 tickets which is a high price, but felt like giving it a go with all that Curzon advertised

On going, I asked to order drinks mid film at Oxford so that we did not miss any of the film

I was told by one of the 2 girls behind the bar (with no customers) that they could not as they were short staffed

This is always the case, I will not be renewing my membership and will go to the more local Cineworld cinema once I have used my tickets

Premium price but unfortunately not a premium service or experience

The website is so annoying! 30 films with no age ratings or description which might not even be showing at your local cinema. Even when you save your local it doesn't edit. I have to use a different site to see what is on! Ridiculous when tickets are so expensive.

Lousy website interface defaults to current day and meant I accidentally booked wrong day for cinema trip..no way of rescheduling or getting my money back....customer service non existent...waste of time to phone...

I like Curzon cinemas and frequently attend to watch live or recorded performances of the Royal Ballet. I had tickets booked 15 December to do just that, but unfortunately was unable to attend. On my ticket there was no information about cancellation and so I e-mailed 3 days prior to the showing indicating I wanted to cancel and how to get a refund. I received no response after 8 days and so went to the website to contact them. Only then did I read that there are no refunds (or exchanges) permitted. When two tickets cost the best part of £50 it is poor not to offer any refunds. Will be very cautious about booking anything too far in advance (if at all) anymore.

I love Curzon cinemas - sophisticated with an air of exclusivity and the new Kingston venue in Bentalls shopping centre is superb. By why do Londoners get penalised with the price for Classic membership simply because you may live in London? Cinemagoers in London are also low waged, freelance and struggling like anywhere else. £70 for 5 movies - even with discounts on food and drink (which isn't the reason most visitors are going to the cinema) isn't a good deal. Works out at around £14 a film. My main gripe is the website. Overly complicated and maddening when trying to find a film's venue. Please please start simplifying it. The Odeon doesn't have such an irritating navigating system. That said when you finally do manage to book a ticker, the Curzon experience - esp the staff - is the best.

The Gift membership is ridiculously bad! Bought as gifts this weekend to take advantage of the Black Friday 7 tickets for 5 offer. However, you have to register the membership in the peoples names, so not only does it start a month before Christmas when I want to give the gift, the people now know what they have got! AND when I log on, its only saying 5 tickets available and not 7! Spent 20 minutes now listening to the same blinking Lighthouse Family song on repeat trying to get through to customer services, so far without any luck! Utter rubbish!

Website does not work, constantly glitches, can't select seats, asks me to refresh, completely unusable. Cancelled my membership as a result, has been going on for ages.

Terrible website: impossible to book smoothly, glitches, tells you to refresh browser etc. This has been going on for years, and was 1 of the reasons I cancelled my membership.
A shame as the Bloomsbury Curzon is really comfortable and pleasant.
Considering cinemas are probably on their way out due to streaming, why would Curzon make it harder to book a ticket? Especially as the tickets aren't cheap. Put some of that profit into a functional website!

I was blown away by the customer service o experienced. I decided to risk taking my tired 3yo to the cinema but after getting tickets realised it was not going to go well. Even though they were perfectly in their rights to say sorry but you bought the tickets there isn’t anything they can do. They did the exact opposite and refunded me the full amount.

It was a real act of kindness in a world where we are usually met with ‘computer says no’ it made a huge difference to me I definitely be rebooking.

I love seeing films at Curzon Cinemas and my experience with customer services today was excellant - how refressing to actually be able to speak to someone on the phone who resolved an issue quickly without any fuss.

we tried watching a film on the home cinema site using one of our membership credits. It not only costs twice as much as if we had just paid for it, we were unable to access the film. The site asked us about 10 times to verify that we were not a robot, then locked us out. Frustrated and angry we gave up. Most films are on Netflix or Prime now so I don't see any point to Curzon home cinema. I did contact Curzon but they just told us to try again. Hopeless.

Have had membership nearly 1 year. Cannot get the CURZON members discount booking each ticket because the website password does not work on the CURZON App??? Customer support cannot help (repeatedly & takes 30 minutes to reset a password....). Antiquated.

Impossible to redeem credits to book a movie to watch at our local cinema. After purchasing a membership and trying to book tickets online it has only given me a membership discount but still asking me to pay for tickets I spent over an hour trying to purchase the membership and I am still not able to redeem my free tickets. Will need to visit the venue tmw and hopefully they will be able to help. Very disappointing as I was hoping to reserve some good seats from home but sadly I still need to go to the cinema before the screening as the online membership doesn't work... I don't bother purchasing it in the future online. Waste of time.

Recently joined as a Cult member, which is excellent value. The selection of films is brilliant (with many not widely available elsewhere), the staff are friendly, the customer service line answered my questions efficiently, the food and drinks are much better than other cinemas, and there is a good choice of venues in London. The downside is leg room in some smaller screens at Bloomsbury, which is limited and uncomfortable, and the app and website are a bit glitchy. Otherwise, overall I’m loving the experience and opportunity to see so many high quality films in lovely surroundings.