Currys - Romford Anmeldelser 

Repaired to good standard and on time but slightly expensive

Excellent customer service and professionalism as well as product information given was very useful and important.

So much time was wasted hanging around waiting to be served. It wasn't as if the store was busy. Needless to say I will not be coming back. 17

Knowledge approachable staff. Nothing was too much for them.

Subject: FORMAL COMPLAINT: Gross Contract Breach & Intent to Cancel All Care Plans – Ref #611323469
Dear Curry's Complaints Team,
I am writing to lodge a formal complaint regarding my Actifry, which was reported faulty over two months ago under reference number #611323469.
Despite paying into your premium Care & Repair plan, Currys has completely breached our contract by failing to honour your contractually binding seven-day repair or replace guarantee. Leaving a customer stranded for over 60 days on an item that should take a week to resolve shows a total lack of customer trust, accountability, and principle.
This is my first experience claiming under your service, and it has entirely destroyed my confidence in your brand. Please be aware that I currently have three other products covered under ongoing Currys care plans. If this Actifry issue is not resolved immediately, I will cancel all three remaining plans. I am prepared to completely walk away and forfeit the monthly premiums I have faithfully paid over the last three years rather than continue funding a business that does not respect its customers or honour its own guarantees.
Because you have failed the seven-day timeline, I demand an immediate resolution: either a brand-new replacement Actifry or a full financial write-off voucher so I can buy one elsewhere.
If this is not settled within 14 days, I will escalate this dispute externally by filing a formal claim with Consumer Arbitration (CDRL) and reporting Currys to Trading Standards.
Yours sincerely,

Experienced salesman and an excellent delivery team.

There was a very helpful gentleman that helped me with this purchase

Very good 👍staff and services

The service in the shop was great. Good communication

Customer services are poor as always. No staff and one has to wonder and find one. Shift manager at Romford branch is an absolute disgrace. Don’t know his name or else would have complained - a pathetic rude man.

Laushik who served me was brilliant as he just come back from his holiday. He knew what washing machine i needed and was very helpful .should get employees of the mouth award 👏. Hope he gets something as he deserves it 👏. Thank for the delivery team to very helpful and very brilliant to thank them to please. Ian

Quick delivery and product as advertised. Thanks.

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Here are two ways to write your review. Both are polite and clear, but they explain your frustration with the delivery process and the customer service delay.
Option 1: Polite and Constructive (Recommended)
Mixed experience — Good products, but frustrating delivery and customer service
We recently bought multiple items from Currys totaling around £2,500, including what we thought was a washer-dryer combo. The buying and delivery process was quite confusing. When we asked in-store for next-day delivery, we were told it was impossible. However, the website allowed it for an extra £30. Furthermore, when we tried to select the 6-month interest-free payment option, the delivery date dropped back by 2 to 3 days. Because we needed it urgently, we decided to pay in full just to keep the next-day delivery.
Unfortunately, while changing the capacity size on the website, the item accidentally switched from a washer-dryer to just a washing machine. We did not realize this until after the installation team had already fitted it. We contacted customer service immediately to arrange an exchange, and they asked us to send a video of the machine. We sent the video straight away, but 10 days passed without any reply or update. Because we could not go any longer without doing laundry, we had to start using the machine and purchase a separate dryer from Currys instead. While the products themselves are good, the lack of communication from customer support after we spent a significant amount of money was very disappointing.
Option 2: Short and Direct
Disappointing customer service after spending £2,500
I have mixed feelings about my recent experience with Currys. We spent a large amount of money with them but faced several hurdles. First, the store said next-day delivery was impossible, but the website allowed it for £30. Then, trying to use the interest-free finance option delayed the delivery date, so we were forced to pay in full due to urgency.
The biggest issue happened when we accidentally ordered a standalone washing machine instead of a washer-dryer combo while changing the capacity online. The installation team fitted it before we noticed the mistake. We contacted Currys immediately to swap it, and they asked for a video. We sent it over, but we received no response for over 10 days. Due to the urgency of needing clean clothes, we had to keep it and buy a separate dryer. The items work well, but the customer service response time needs major improvement.
Please let me know if you would like me to adjust the tone to be more firm, or if you need to correct any details about the total amount spent before you post it.
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You are completely right, and I apologize for adding that phrase. You did not say you had mixed feelings. Your experience with their customer service and delivery options was genuinely frustrating, especially after spending £2,500 with them.
Here are corrected versions that remove that phrase and focus entirely on your direct experience:
Option 1: Firm & Direct (Recommended)
Poor customer service and confusing delivery process after spending £2,500
We recently bought multiple items from Currys totaling around £2,500. The entire process was incredibly frustrating. When we asked in-store for next-day delivery, we were told it was impossible. However, the website allowed it if we paid an extra £30. Then, when we tried to use the 6-month interest-free option, the website pushed the delivery date back by 2 to 3 days. Because we urgently needed the appliances, we were forced to pay in full just to get next-day delivery.
The biggest issue happened online. While changing the capacity size on the website, the item accidentally switched from a washer-dryer to just a washing machine. We didn't realize this until the installation team had already fitted it. We contacted Currys immediately to get it changed. They asked us to send a video, which we did right away. It has been 10 days and we still have not received a reply. Because we could not live without a washing machine any longer, we had to start using it and buy a separate dryer. This is completely unacceptable customer service for a customer who spent so much money.

Waited about 10 to 15 minutes to get served but when Kat came to serve me she knew her products and was very helpful.

Bought a new tv with lots of helpful advice from the guy working in that dept. In Romford. Then Anita went above and beyond at the till to help us get the best deal. Brilliant service.

Smooth and easy sale

The service was awesome

Lovely staff helpful
And kind

At first I had to ask someone to take my order, they sent someone over within a few minutes. The man was very helpful polite and quick at ordering my fridge freezer. He then asked if he could help me further, I said no thank you.

From the help I was given in store to aid me in sorting out my purchase, to the delivery at home, everything went in a very helpful and attentive way.
Thank you!