Currys - Norwich Anmeldelser 

Pleasant staff with a friendly greeting on arrival.
Efficient queue system so we were served quickly once we had chosen our dishwasher.
Friendly and efficient till service.

Very friendly service polite and the lady went out of her way to help me,

I visited Currys store in Sweetbriar in Norwich last Wednesday (16th September) to buy a new smart TV. The assistant was extremely friendly and helpful. I chose which TV I wanted and asked if it could be delivered as I am disabled and unable to carry it home. I was very happy to pay extra for delivery. However, I was told that as it was less than 50" they would not be able to deliver - I only need a 40" as I have a smallish living room. I asked how, as a disabled person, I was supposed to get it to my home. Understandably they could not give me an answer. When I got home (empty handed) I emailed the store to ask for their comments on what appears to be discrimination against the disabled. I received an automated email saying they would get back to me within 48 hours. On Friday evening I emailed again saying I was disappointed not to have received the promised response. By today (22/9) I still have not received a reply.
Meanwhile I ordered my 40 inch smart TV from Argos who delivered it at a time to suit me at a very small delivery charge.
Last time I bother with Currys!

Machine delivered in the time slot. Staff took unwanted packing and old machine. Very pleased with new machine and follow up call appreciated. Thank you

Arrived the next day - our location can be difficult for
drivers but this was on the doorstep in next to no time with no fuss at all. Delightful driver.

Fantastic service. Many thanks to the young lad on the deliver very kind and helpful keeping us up to date the whole time.

really pleasant and knowledgeable staff no pushy sales generally nice atmosphere

The young man who helped us, Oskar, was extremely polite, listened to all what we wanted with our choices of a new cooker and hob. He showed us exactly what we could have without any influencing in our choices. He was extremely patient with us and made us feel we could ask him anything

We had two one for all vouchers so had to come into the store to use them. The person we spoke to was very helpful. It was disappointing for him that when we had to pay he had to go some 30feet away from the counter to find a card machine. We agreed to have the goods delivered in store. The emails from DPD were very confusing saying the goods had been delivered on the Tuesday and yet an email on the following day said they were out for delivery. On collection on Thursday we did not know what to expect. All goods present but boxes were visibly damaged, although contents seem OK. Room for improvement for staff to have access to card machines at their counters and also to look atb the confusing DPD emails.

Ease of ordering; Delivery info provided and accessible whilst up dated; Deliver on time and staff very helpful and obliging.

Shown and explained product and all options made purchase easy service and staff great especially Liam nice place to shop and good prices

Simple buying experience. Had exactly what I needed and it was really quick and easy

The delivery staff were very friendly and efficient, explaining every part of the processes involved. They were also careful to avoid damage to my furniture.

The gentleman who served us was really helpful in our decision on which job to buy.

Our request was not straight forward as I was upgrading my phone but trading in my husband’s as he was having my old one. the assistants helped us through the process of swapping phones over to get where we needed to be.

⭐☆☆☆☆

Very disappointing experience with this online team. The communication was poor, responses were slow, and the overall service did not meet my expectations. I felt that my concerns were not taken seriously, and getting clear answers or proper support was unnecessarily difficult.

The lack of professionalism and organisation was particularly frustrating. I expected a much better level of communication and accountability, but unfortunately, that was not the case.

Based on my experience, I would not recommend this team unless they make significant improvements to their communication, reliability, and customer support.

Visited the Norwich store for a browse. I ended up seeing a fridge freezer I liked on display (one that had been delivered and opened, then returned). We approached a staff member and were put on a list to speak with someone who came to us promptly. We were greeted politely by Kevin who was very helpful and very patient with us whilst deciding whether to go ahead with the purchase.
There were a couple scratches on the fridge (being on shop floor it’s not surprising) which I pointed out and asked if I could get a discount for damage. Kevin kindly asked his supervisor who gave us a percentage off.
We set up the buy now pay later in store which again Kevin was very patient with us and talked us through any questions we had about this.
There were a few other smaller interactions with other members of staff whilst visiting the store which were also very positive and we came home with a new fridge freezer and tumble dryer.
Overall a great experience, no complaints at all.

The staff were very helpful and friendly and dealt with my replacement purchase without any problem.

Well priced items. Helpful staff. Efficient.