Painted a few clients' fences and sheds last year. Forest green weathered badly and needed reapplying after a few months although the shed was sanded wood as opposed to rough sawn. Autumn brown very s... Se mere
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Cuprinol 9l ducksback silver corpse £22 in b&q (dont buy) painted in dry conditions 2 weeks ago and when it rains paint goes wet again and all running off hands covered in paint on gate coming in gar... Se mere
I used the Cuprinol Garden Shades to paint anl bare wood Adirondack chair and footstool. Despite them getting a lot of use, the paint lasted much longer than the six years specified. I repainted them... Se mere
Virksomheden har svaret
I am surprised of the negative comments mainly to do with the colour's. I put this on my large shed and it has lasted for 5 years, it has protected the shed from all weathers it never blisters of f... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Find the right products to enhance your garden wood and furniture at Cuprinol. We have paints and treatments for sheds, fences, decking, buildings and more.
Kontaktoplysninger
Akzonobel Building, Petersfield Avenue, SL2 5DS, Slough, Storbritannien
- 0333 222 7171
- duluxcustomerservices@akzonobel.com
- www.cuprinol.co.uk
2,5
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I have used Cuprinol for many years
I have used Cuprinol for many years . I have bought three cans of white daisy all from Amazon in two diff orders and it’s rubbish compared to the cottage cream I bought from a diy store. I have spent £200 on 4 wooden planters for my front of house which needs a make over and hoping they would last a long time but not with white daisy on them !!!! Like watercolour paint . No waterproof feel to it at all and I’ve done three coats . I have just painted 6 panels also in fresh rosemary and even though runnier than it used to be it did cover in two coats ! I am now looking at other makes ! Shame
17. juli 2024
Uopfordret anmeldelse
Besvarelse fra Cuprinol
I'm sorry to hear about the problem you have had.
This isn't something we typically see with our products so we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com
We have created a case for you under reference 2924689 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss
Dont use Ducksback
Painted my fences last year Ducksback herring grey looked great at the time but soon as the weather changed so did the fence colour it started showing the wood through the grey. I put this down to Maybe my wife hadn’t put enough paint on so this year I painted the panels the ducks back seamed to suck into the panels and had good adhesion and coverage but now a month on I’m back to where I started it’s as if it’s just washing off again so back to wood showing again if I was using a cheap eBay 20l for a fiver then I would accept it but you pay a premium for these brands so you should get a premium product otherwise you might as well paint it with cheap emulsion if it’s only going to last till first rain fall. Just for reference the panels where 1 1/2 years old to allow any treatments to weather and settle down before painting
2. juni 2024
Uopfordret anmeldelse
Besvarelse fra Cuprinol
I'm sorry to hear about your experience with the Ducksback. Ducksback is designed to go onto fibrous rough sawn timber and form a wax protective barrier after a few hours to make it weather resistant.
Given your paint has started to show the wood through after application, we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com
We have created a case for you under reference 2916229 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.
Cuprinol garden shades like water
Bought Cuprinol garden shades in dusky gem opened both tins today to paint garden fence and it was just water any paint I tried to stir up looked like had split, it splashed over my trousers as running down the handle of stick that I used to stir it. Had used a different colour summer damson yesterday and it was fine Just normal paint.
8. juli 2024
Uopfordret anmeldelse
Besvarelse fra Cuprinol
I'm sorry to hear about your experience with the Dusky Gem Ducksback. Given the vast difference in consistency between the Dusky Gems and the new Summer Damson you tried, the paint may have been store din bad conditions previous to purchase and broken down the paint.
This isn't something we expect of our products so we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com
We have created a case for you under reference 2909717 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.
Cuprinol fence harvest brown applied to…
Cuprinol fence harvest brown applied to fence and left to dry came back following day to give second coat to find it had all run making my fence look terrible very disappointed with this product it don’t do what it says on the tin now I’m left with a terrible looking fence due to this paint
4. juli 2024
Uopfordret anmeldelse
Besvarelse fra Cuprinol
So sorry to hear your experience with the Cuprinol Ducksback. If the first coat run off after rainfall then this would show a lack of adhesion with the surface, so we would be happy to work out what has caused this.
If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com
We have created a case for you under reference 2906047 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.
Colour not same as tin!
Studied all Cuprinol shades before choosing Fresh Rosemary to paint outdoor garden gate. Shocked, as the colour looks blue, not anywhere close to the shade on the tin! In fact, the colour is exactly like another shade, Coastal Mist! Not happy with the colour as we wanted more of a green not blue! Really frustrating!!
21. juni 2024
Uopfordret anmeldelse
Besvarelse fra Cuprinol
So sorry to hear the colour was offshade. The pigments used in producing paint and can colour chips are different, and although we take steps to ensure that the colours match as closely as possible sometimes things go wrong.
We would be happy to look into this for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com
We have created a case for you under reference 2883717 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.
I wouldn’t use Cuprinol again
Used Cuprinol Forget-me-not to update our garden table. I rubbed down the wood and applied a good primer. Gave the table three coats with Cuprinol, but the primer is showing through. Gave at least two days between each coat. Today, I placed a plastic basin on the table, and when I removed it, bits of paint chipped off! I have used Cuprinol before on a similar project with no issues. The paint is watery. Having taken hours to prep the job, and three days with the top coats, I am going to have to redo completely.
Hugely disappointed ☹️
on the table
10. juni 2024
Uopfordret anmeldelse
Besvarelse fra Cuprinol
Sorry to hear your experience with the Cuprinol Garden Shades. Due to it's wax enriched formula, Garden Shades needs to be recoated within an 8 hour period before the waxes can form, or else the new coat will go onto the wax and not fully adhere.
We would be happy to look further into this for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com
We have created a case for you under reference 2883733 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.
Autumn brown shed and fence protector…
Autumn brown shed and fence protector now very thin and fades very rapidly after 2 coats.
Used to last at least 2 years, now fade within weeks.
what's going on ?
22. juni 2024
Uopfordret anmeldelse
Besvarelse fra Cuprinol
So sorry to hear your experience with the Cuprinol Shed and Fence Protector. This isn't something we typically see with our products so we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com
We have created a case for you under reference 2883721 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.
Goes on well but comes off after time…
Goes on well and seems to give a lovely finish but I've painted about 20 panels in ducksback and it's coming off in numerous places after less than 2 years. The panels I painted it on were all brand new and bone dry (done during dry spells during the summer). I thoroughly brushed off any sawdust etc that you get with new panels before painting too, so can only conclude that the product isn't upto the task which for a major brand who specialises in this sort of product is a real let down. Definitely won't last the 5 years they claim so if you read this before purchasing I would recommend looking at other options
14. juni 2024
Uopfordret anmeldelse
Besvarelse fra Cuprinol
Hey Sarah, we're sorry to hear that you're not getting the full 5 years out of Cuprinol Ducksback. Typically when this happens it's because the surface has lost it's texture - Cuprinol Ducksback is designed for rough sawn timber, and won't last as long on smooth or weathered sections of timber. The coating needs a rough surface to adhere too, and if patches aren't rough enough, it simply won't last as long. We'd love to have a look at some pictures for you, can you please send some that show the issue you're experiencing to duluxvirtual@akzonobel.com. Your reference number is 2870429 and I'd be grateful if you can include this in the subject of your email. Thanks! - D
Cuprinol garden paint
Cuprinol garden paint, bought a week ago to paint summerhouse. Stirred it but still like water going on. Splits and is nothing like the quality of previous years. Won't be buying it again. Two coats but same colour as previous but can still see marks through it. Waste of time and money.
One the 14th I submitted photos of split paint on summerhouse, barcode and batch as requested by cuprinol, voucher being sent to replace paint as a gesture of goodwill, hoping this will go on better. Thank you for a prompt response to customer issue.
12. juni 2024
Uopfordret anmeldelse
Besvarelse fra Cuprinol
So sorry to hear your experience with our Cuprinol products. If the product is splitting on the surface, or not fully adhering, it may be that the previous wax barrier is still present, but we would be happy to investigate this for you.
If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com
We have created a case for you under reference 2865173 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.
So disappointed this time using it…
So disappointed this time using it about 6/7 years ago I used this brand to paint my fence rainbow and the paint was amazing and one small 1 liter pot done a large panel but this time using it one tin dosnt even cover the panel once and what is on there is going to need a good 3 coats minimum even though it’s the exact same colour going on top won’t be buying again now they have changed the ingredients of the paint recommend trying a different brand this is now like water
11. juni 2024
Uopfordret anmeldelse
Besvarelse fra Cuprinol
Hello, we are sorry to see you've had issues with our Cuprinol paint. Can you please drop us an email or give us a call regarding this? Your reference number is 2862633
or you can call us on 0333 222 7171 or the email is duluxvirtual@akzonobel.com - please include your ref number in the subject line. Thanks Aneliese.
Bought Cuprinol natural stone 2.5 litre…
Bought Cuprinol natural stone 2.5 litre garden shades in B & Q to paint the inside of our timber summer house. This paint was ridiculous it’s like water and just seems to split as your painting it on, no matter that I wiped the brush it still runs down the walls and I needed 5 coats to cover it. I won’t be buying this again.
2. juni 2024
Uopfordret anmeldelse
Besvarelse fra Cuprinol
I'm sorry to hear about your experience with the Garden Shades.
This isn't something we typically see with our products so we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com
We have created a case for you under reference 2858665 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.
We bought 4 tins of ducks back dusted…
We bought 4 tins of ducks back dusted Aloe and two of the tins are a lovely green colour the other two have turned out blue so I now have half my garden green and the other half blue, I thought the paint would dry the same colour but it hasn’t so I now have 18 fence panels that I have to repaint as it looks dreadful, how can paints be different colours when you have bought all the same colour, i am gutted I have to repaint, dreadful paint
8. juni 2024
Uopfordret anmeldelse
Besvarelse fra Cuprinol
Hi Tracy, I'm sorry to hear about poor finish - this isn't something we typically see with our products so we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com. We have created a case for you under reference 2858671 HD, So please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss this, Thanks, Helen.
Cuprinol Garden shades
Cuprinol Garden shades, Seagrass, recent purchase, I have used C-Shades in other colours for many years and found it durable and trust worthy! Recent new tin and the paint is thin to watery, dripped like mad, yes two coats definitely required. Previously I have been able to let the paint dry and apply a second coat the next day? Applied in excellent conditions this last weekend. The recent rain has tested it - useless!! Not holding water off, it has bubbled and peeled, the door will have to be completely redone.
Walls of the shed done in a C-Shades I have had for 2 years and that has done an excellent job!
I have contacted Dulux with my complaint and photographs.
I will use another paint next time, extremely disappointed.
16. maj 2024
Uopfordret anmeldelse
Besvarelse fra Cuprinol
Hello, so sorry to hear your experience with the Garden Shades. I can see you raised a case with us, reference 2823011 - please get in touch if you have any further issues or questions.
reasonably satisfied
complained about watery primrose white
after an investigation i was sent a voucher to buy a replacement product.
good work from deepa in customer service.
14. maj 2024
Uopfordret anmeldelse
Besvarelse fra Cuprinol
Really glad to hear it - I'll forward on the positive feedback to the team :)
Disappointed with marketing /…
Disappointed with marketing / communication on product ranges.
Cuprinol pebble trail is almost impossible to find in store anywhere. Whilst it’s not clear on any of there distributors website either. Searching around everywhere to find this to find out this specific product is not stocked in stock. The prices also range considerably, I mean, from £15 to £32 for the same 2.5L version. That’s really bad.
13. maj 2024
Uopfordret anmeldelse
Besvarelse fra Cuprinol
I'm sorry to hear you struggled to find the Garden Shades Pebble Trail. This product can actually be mixed into our Garden Shades in stores with mixing machines like Homebase or Wickes, or even our Dulux Centres. Please use this link to find the closest mixing store to you: https://www.dulux.co.uk/en/storefinder/filters/MIX_MACHINE
In regards to prices, retailers can charge whatever price they want for our products – their buying price, plus profit margin and VAT, make up the selling price. And different shops buy their stock at different prices from different suppliers. We would always advice to see what prices are in stores around you or online to find the best deal .
If you have any further issues or questions, please give us a call via 0333 222 7070, your case reference is 2860063
Horrendous paint don’t buy it
Horrendous paint don’t buy it!
It states 5 year guaranteed!
I painted my fence in spring last year, in the summer it was looking awful and now it looks like a 10 year old fence. £25 x 3 tins isn’t cheap, but most annoying thing is wasting my time prepping and painting. I’ve painted my other fence with Johnson’s and it still looks like new a year later.
20. maj 2023
Uopfordret anmeldelse
Besvarelse fra Cuprinol
So sorry to hear about your experience with our Cuprinol products. Cuprinol products work by forming a protective wax coating over the surface, Ducksback on Rough Sawn and Garden Shades on either Rough Sawn or Smooth Planed wood .
This isn't something we expect from our products so we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com
We have created a case for you under reference 2860221 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.
Absolutely shocking paint very watery…
Absolutely shocking paint very watery this used to be so nice and thick and smooth I’ve wasted more withe paint being watery I bought good quality brushes but lots of drips glad I placed dust sheets down there was more on the dust sheets I’m seriously thinking of contacting Trading Standards this not what it says it is on the tins
9. maj 2024
Uopfordret anmeldelse
Cuprinol forest green duckback 2024 is…
Cuprinol forest green duckback 2024 is much lighter than 2023. It means its impossible to catch new timber replaced slats with the same colour.
Any solutions anyone?
10. maj 2024
Uopfordret anmeldelse
Besvarelse fra Cuprinol
Sorry to hear the offshade discrepancy you have experienced with the Forest Green.
While we do expect there to be batch to batch variation between cans, if there is a massive colour difference we can investigate this further.
If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com
We have created a case for you under reference 2860199 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.
Rubbish avoid ….
Well I’m truly & absolutely shocked & massively disappointed in the Cuprinol silver copse fence paint wow just wow spent hours painting my fence with it over this last week & worked tirelessly after work painting it & to wake up this morning after a rainy night to walking down stairs this morning to look outside in the garden & half of it has ran off the panels I’m lost for words tbh 😡😡
It says it lasts 5 years on the tin it hasn’t lasted 5 days
I don’t get a lot of time to waste due to other things happening & commitments so this has really done my head in
Any one at Cuprinol wanna contact me please feel free ….
28. april 2024
Uopfordret anmeldelse
Besvarelse fra Cuprinol
Truly sorry to hear about your experience with the Ducksback. The Ducksback works by adhering to rough sawn wood and forming a wax barrier - so if the paint has ran we would be happy to look into this for you.
If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com
We have created a case for you under reference 2860263 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.
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