Creams Cafe Anmeldelser 

We often go to creams in Coventry city which is near to hillfields....Amazing place and wonderful customer service. The staff gave a wonderful surprise on my husband's bday. The entire staff came to wish him along with a cake....it was a very beautiful moment.

The food is ok, however the service was rubbish. We came on a very quite Thursday evening with only two other tables. They didn’t bring us any cutlery to eat our food with and when I finally went to get it I was told to sit down and that it would be brought to us - it never was we had to go and get it again. They also gave us the wrong food which contained nuts which could be dangerous to people with allergies. Overall not a great atmosphere. Probably won’t come again.

Creams Edgware- placed an order today and got my ice cream wrong, my milkshake came with no straw

Waited 2 hours received nothing then check app says been delivered and then have the audacity to ask if we enjoyed the food!! Don’t answer there phone. Appalling service from start to finish. Wish I checked there reviews before ordering

My sister and I were in Blackpool for the weekend on 5th August 2022, we stopped off for a waffle........we were not disappointed. The waffles were so light, made fresh there and then. The ice cream and toppings were gorgeous too. Would highly recommend going there, we wanted to go back again before leaving, but it did not open early enough or we would have had another waffle for sure.

Bill was 23.35, gave him 30, change was 4pounds in small coins, asked for the remaining change and receipt, he couldn't print, but printer magicly repaired itself on next bill. Still gave change only 6 pounds. Service poor, very very poor. Ice creams very nice though. Never would go to at least to this creams unless kids. P.S don't take Taro buble tea, disgusting. Gants hill, IG2.
4th visit similar story every time

Visted this so called Restaurant with family. Very poor bad staff attitude regarding customers orders. Ordered 2x waffles and 1 crepe. The crepe cream came out a good 15 minutes before the waffles creams came out. When i went to the counter to find out when the waffles would be ready, was spoken to rudely by a member of Creams. I did try to explain that familys would like to eat together as a family. Then again was spoken to rudely again, asked to speak to a manager, but was told that a manager was not at the restaurant. Creams Cafe, Brixton sw9.

Ordered desert for my kids not delivered cancelled order and then charge me rang the southall creams branch so unhelpful and rude never again and useless delivery drivers

Charged me £5 for an ice-cream in a cone and then had the audacity to tell me that they couldn’t give me my change that was owed to me! They even thought it was funny! I will not be buying an ice-cream or anything for that matter from creams cafe in Orpington again!

2nd time visiting and unfortunately same experience. You need a great deal of patience as service is non existing.

4 members of staff behind the counter. 3 having a laugh with their back to the shop. One focused on cutlery.

Cutlery girl finally saw me and did not answer my question about serving me.

Anyhow got my ice-cream which actually is non descript quite a shame.

Morden Branch Surrey - I ordered on Deliveroo and the cookie dough that arrived was ROCK HARD! It could be used as a weapon. I contacted Deliveroo who gave me a number to call and the man who answered (can only assume the manager of creams) was the most rudest and utterly disgusting person I have ever spoken to. He even hung up on me. I urge you all to order from another branch. If this is how customers are treated, I dread to think how the food is handled.

Very slow service. They bought the wrong order out after waiting 20mins for it. Won't be coming to Hounslow branch again.

Doncaster branch - went in to buy ice creams for my daughter, granddaughter and self. Stood waiting to order in front of the check out. Had to say that I was ready to order, after a minute or so as they were nattering.

We just wanted a simple cone then to see that +50p to have a cone rather than £2.50 for a scoop in a tub. I’d accepted it was a bit of a treat and my total bill would be £7.50.

In silent protest, but shocked, I opted to do without. Allowing my daughter and granddaughter their treat. My bill, £6.00.
loss of £1.50 to the company. Even in the supermarket a pack of 10 waffle cones is about £1.30.

I walked over to the counter and asked how long it would take to be told they’d do them when they’d done the orders. 5 minutes plus. Granted everyone has to wait their turn. I’m happy with that but when you see 5 members of staff 3 stood talking, 2 of which at the counter and 2 chatting while at machines. You kind of think not great customer service.

Then you have chance for the eyes to wander and the cleanliness, or lack there of, is obvious.

Lovely person came to serve us and said that she’d have to double cone because the cones were broken. Oh dear.

In the current and future economic climate it makes me so cross that companies value instant profit rather than looking after future projections. Keeping a client base through loyalty and fair pricing. We’ve all got to be careful with money. What are people going to choose as their treat. Certainly not icecream parlours if they’re not up to spec. Customer service and product are as important as each other.

I won’t be going back. Once bitten.

I visited the Croydon Purley way Creams, it took them 20 minutes to prepare our order which was basically a milk shake and couple of sundaes. They were not busy but just messing around. Then when I got the order they gave me the wrong sundae after all that waiting. I offered to take those but with a refund but they decide to throw what they prepared in the bin. The staff didn’t even apologise for the mess up. It’s a consistent theme as I live nearby and visit this restaurant regularly but this is the last time I am visiting this place.

They never have anything on the menu. Total bs place. Birmingham.

Pretty much that we wanted on the menu was unavailable. The toilets were grim. This was my 1st visit and I definitely won’t be returning.

Walk-in order. As always service was prompt
Great customer service from all but outstanding from Onur and Dre.

👍🏿

TREAT PEOPLE DIFFERNETLY WITH MENTAL HEALTH PROBLEMS TOO LIKE ME

Dear bobby the own i believe for creams café.

i very good evening i just wanted to understand why a member of staff offers such shocking service and lack of respect for customer.

went in the store tonight to order 2 x cheesecakes lotus
vanilla ice x1
chocolate cake
banoffee ice cream x1
bubble gum ice cream and raspberry sorbet.

in totally 26.75 which i paid by card i severed by an younger lad .

when the ordered was ready i asked every think there the response was yes.

drove back home got in and lotus cheesecake missing

i have drove back in to store spoken to someone who says he's the manager i would say he's not how he acted to me and how unhelpful he was.

he's charged me any items and not charged me correctly for the lotus cheesecake.

he was saying its my fault the person called josh.

so charging me in correctly is an customer fault

its seems the company happy to accept ordered but when you get it wrong and make a customer drive to store after confirming its all correct by josh just shocking this company don't care.

THIS RESPONE I GOT Anthony
I’m sorry to hear we got it wrong again !
After reviewing cctv and staff accounts of what happened I conclude Consider yourself excluded from Creams.
We will not serve you in future as we’re never going to get it right for you.
This matter is now closed.
Bobby
Principal manager of the store not owner.